The interface is very intuitive. Also, the team are super knowledgeable and friendly. Frederieke, Maria and Katharina were all amazing and I couldnt have done it without them. Review collected by and hosted on G2.com.
I would say the link between Superchat and Zapier could be easier. Review collected by and hosted on G2.com.
It's very easy to implement and it works well, the chat looks good and it's completely customizable as you like. Customer support is fast and very nice. Review collected by and hosted on G2.com.
I would like to have some more languages available. Review collected by and hosted on G2.com.
Integration of all communication channels including social media Review collected by and hosted on G2.com.
New product and it requires some learning effort, but the support was very helpful. Review collected by and hosted on G2.com.
Great functionality - especially the automations has imporved overall efficiency when talking to clients Review collected by and hosted on G2.com.
Not being able to continue conversation with a client if we haven't responded in 24hours. Have to reselect a template. Review collected by and hosted on G2.com.
- Central inbox in which all channels are managed
- Web chat for easy contact via the website
- WhatsApp templates for quick response to requests
- Simple process to generate new Google reviews Review collected by and hosted on G2.com.
I have not yet discovered any negative things. Review collected by and hosted on G2.com.
Powerful Tool, works perfect to improve our customer care Review collected by and hosted on G2.com.
Nothing. Works perfect. Everythings fine! Review collected by and hosted on G2.com.
Easy to use, Very nice customer experience Review collected by and hosted on G2.com.
Nothing in particular. Integrratilns could be also in the basic account. Review collected by and hosted on G2.com.
Our company has been using Superchat for some time and we are very satisfied. The platform offers an impressive variety of solutions and approaches that make it possible to effectively meet individual wishes and requirements. The user interface is intuitive and the results are always precise and helpful. Superchat has exceeded our expectations in every respect. We can recommend this service without reservation. Review collected by and hosted on G2.com.
A small disadvantage is the connection with Meta, which is sometimes a bit cumbersome, but that's due to the external platform. Review collected by and hosted on G2.com.
It takes a lot of manual management of messages which allows us to spend more time doing other productive things Review collected by and hosted on G2.com.
There's nothing I'm not a massive fan of to be honest, it's great all round! Review collected by and hosted on G2.com.
We used multiple communication solutions for our WhatsApp communication before and now we're with Superchat. From our experience, it is the best tool out there to do focus work and organize your customer support. We use it daily and benefit greatly from the automations that are an ease to set up and integrate into our infrastructure.
Big plus is the customer support, onboarding questions were solved for us under 15mins. Review collected by and hosted on G2.com.
We haven't crossed any dissatisfying issues yet. Review collected by and hosted on G2.com.