It gives our customer the option to enquire and ask as many questions without calling us up. Review collected by and hosted on G2.com.

How that after 24hours you can't directly speak to the customer you would have to send a template to initiate the conversation again. Review collected by and hosted on G2.com.

Makes it very easy to connect with new and existing customers.

Our Irish customers use whatsapp every day, so convenience is key for our clients.

User friendly interface, onboarding was really quick. Review collected by and hosted on G2.com.

Nothing we dislike about Superchat.

We are still learing about all the features. so far all questions have been answered. Review collected by and hosted on G2.com.

I like that it is easy to use and there can be more operators connected to the same chat. Review collected by and hosted on G2.com.

There should be mandatory for customers to insert email address and/or phone number in order to be contacted if they write a message out of opening hours. Review collected by and hosted on G2.com.

The most helpful aspect of Superchat is its ability to provide real-time, targeted communication with customers through an user-friendly platform. This enables businesses to engage effectively with their audience, resulting in increased customer satisfaction and higher sales. Additionally, the exceptional customer support and insightful analytics offered by Superchat further enhance its value, making it easier for businesses to optimize their marketing strategies and build stronger customer relationships. Review collected by and hosted on G2.com.

Some users might find the initial setup process a bit complex, especially if they are not very tech-savvy. However, customer support is always there for it. Review collected by and hosted on G2.com.

As a user, Superchat is incredibly easy to use, allows use to engage with many users effectively and efficently Review collected by and hosted on G2.com.

There is very little to dislike about it, so far as a compnay we can only see the benefits it has given Review collected by and hosted on G2.com.

Superchat simplifies communication, cutting down on repetitive tasks and streamlining workflows. Since using it, my workload has noticeably decreased, making it easier to focus on more important tasks. Review collected by and hosted on G2.com.

Nothing really springs to mind. Does exactly what it's supposed to. Review collected by and hosted on G2.com.

Ease of use and clients opening is almost immediate Review collected by and hosted on G2.com.

sometime, not often, a liuttle cluncky. I've been waiting a couple of months for them to fix a date issue but moreover no updates, zero. Review collected by and hosted on G2.com.

I love the visual automation flows that are so easy to set up and manage. The integrations are easy to implement and makes daily monitoring easy. Review collected by and hosted on G2.com.

The automation for each campaign could be linked to an existing automation when the campaign is set up instead of having to create a new one each time. Review collected by and hosted on G2.com.

A modern, convenient way for the customer to communicate with us, quickly implementing innovations that work and continuously improving them. And all in compliance with GDPR. Review collected by and hosted on G2.com.

Desktop app does not work properly with notifications - unfortunately, the error cannot be found on my end. Relatively costly for smaller businesses. Review collected by and hosted on G2.com.

There are a few points that I really like:

- Customer support (I receive competent help within 5-10 minutes. The employees are highly trained and know the platform inside out.

- Design: I like everything about the design. It's very user-friendly & intuitive.

- Functionality: Constant new updates also enable us to further develop our offer. Keyword: AI - chatbot. Review collected by and hosted on G2.com.

So far, there is no point that I don't like. Review collected by and hosted on G2.com.