Setting up the module is relatively easy in comparison to many solutions in the market Review collected by and hosted on G2.com.

Less evolved native Lead Management in comparison to full-fledged CRM modules. Most of the time, we have been just using it for calls Review collected by and hosted on G2.com.

The tool is easy to set up & has the flexibility to route the calls to different mobile numbers easily. This feature helps in rotating the support executives providing phone support to the customers. Review collected by and hosted on G2.com.

No dislikes at this point. All basic needs are taken care. Review collected by and hosted on G2.com.

Based on my usage calling from India to UAE was made easy. Review collected by and hosted on G2.com.

Few things about the application are not appreciatable like internal UI features and logs page. Review collected by and hosted on G2.com.

It has all the features to monitor, track and train the agents involved in calling operations. Added with reports and integration options with all the major know CRM's available out there. Review collected by and hosted on G2.com.

User Interface can be better. Features can be more call centric Review collected by and hosted on G2.com.

It's one of the leading cloud Telephony service available as of now. It provide a virtual no. through which a call can be diverted accordingly Review collected by and hosted on G2.com.

Not as such, because, you wouldn't get any better. Review collected by and hosted on G2.com.

Best for managing business and bringing more business via calling in a interactive AI way Review collected by and hosted on G2.com.

Service has down times too, bugs are there Review collected by and hosted on G2.com.

No setup or set of wires are required for setup of a call centre. Just a solution working over website will solve the problem Review collected by and hosted on G2.com.

Sometimes the voice quality over the solution is not up to the mark and voice latency is also observed Review collected by and hosted on G2.com.

1. Cost effective.

2. Only Internet access required to use the solution.

3. No maintenance cost required.

4. Since the solution deployed in Cloud, we can access from anywhere around the world. Review collected by and hosted on G2.com.

1. There are some time voice quality issues.

2. Sometimes application will crash also. Review collected by and hosted on G2.com.

- The downtime is very very very few.

- Reliable in terms of availability

- Ease of using the panel Review collected by and hosted on G2.com.

- Reports are very unorganised

- Pathetic support team Review collected by and hosted on G2.com.