1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [Sunrise ITSM Discussions](https://www.g2.com/products/sunrise-itsm/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b142e1b68836b14b350afb5840f92866/sunrise-itsm.png "Product Avatar Image") ](/products/sunrise-itsm/reviews) [ Sunrise ITSM ](/products/sunrise-itsm/reviews) (1)3.5/5 With over 30 years of industry experience, we offer service desk software designed to adapt seamlessly to your organisation's needs. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a mark of quality and reliability that only two vendors in the market possess. What sets us apart is our unparalleled suite of over 30 configurable modules, empowering businesses to tailor their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency. We are service desk people! Our Sunrisers have worked on service desks, managed service desks, built service desks, and even audited and improved service desks. Now, we are building service desk and IT service management solutions and services to help those people close to our hearts. Show More * * * ### 0.0 Nps Score Already have Sunrise ITSM? ### All Sunrise ITSM Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Sunrise ITSM used for? ](/discussions/what-is-sunrise-itsm-used-for) What is Sunrise ITSM used for? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Sunrise+ITSM+questions+and+get+answers+from+expert+users+in+our+Sunrise+ITSM+Discussions+section.&title=Sunrise+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsunrise-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Sunrise+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsunrise-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsunrise-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Sunrise+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsunrise-itsm%2Fdiscuss%0aAsk+Sunrise+ITSM+questions+and+get+answers+from+expert+users+in+our+Sunrise+ITSM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Sunrise+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsunrise-itsm%2Fdiscuss%0aAsk+Sunrise+ITSM+questions+and+get+answers+from+expert+users+in+our+Sunrise+ITSM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/sunrise-itsm/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/c73d344cbe84b041d21ecf37d51ed6a5/sunrise-itsm.svg "Product Avatar Image") ### Have you used Sunrise ITSM before? Answer a few questions to help the Sunrise ITSM community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsunrise-itsm%2Fdiscuss%3Fsmall_ask%3Dsunrise-itsm) No