Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Using Sumsub is efficient"
5/5
What do you like best about Sumsub?

The screening tools in the system is like a layer of protection that makes it easier to dispose alerts Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

So far, Sumsub has been great, though there were times that it was slow, which possibly because of my internet connection. Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub
Edit edit

Thank you for sharing your experience! We’ll continue working to ensure your experience remains seamless and efficient

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"I like Sumsub as a perfect tool for KYC and more"
5/5
What do you like best about Sumsub?

Sumsub is really convenient platform having many tools in one place Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

There is nothing I dislike at the moment Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub
Edit edit

Thank you for your review! We're happy that you find Sumsub convenient for your needs

AG
Adrian G.
CEO
Small-Business (50 or fewer emp.)
"Resourceful and comprehensive"
5/5
What do you like best about Sumsub?

Its an easy to use and comprehensive platform and technology. Easy to integrate, with reources to go through with no pain. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

I really see no downsided to it. Really glad we decided to go with it! Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub
Edit edit

Hi Adrian,

Thank you for your feedback, it is very important for us. We are pleased that your experience with Sumsub is going well.

All the best,

Sumsub team

Alaa S.
AS
Alaa S.
Chief Technology Officer
Small-Business (50 or fewer emp.)
"Great product and great customer experience"
5/5
What do you like best about Sumsub?

The self-service nature and the great documentation of Sumsub services makes it ideal to integrate in no-time and grow the usage in more advanced ways over time.

Their customer support is always available with swift and accurate responses to our inquiries. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Nothing coms to mind at the current moment. Review collected by and hosted on G2.com.

Response from Charley Sumsub of Sumsub
Edit edit

Hi Alaa!

Thank you for your feedback. We are happy to hear that everything is working great.

Best,

Sumsub Team

Ilya V.
IV
Ilya V.
B2B Compliance Specialist (previously B2C KYC Analyst)
Mid-Market (51-1000 emp.)
"Best experience I had compared to competitors"
5/5
What do you like best about Sumsub?

I guess everything. But I think the most important is UI/UX. It's very intuitive, which makes all the tools and features more comfortable to use. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

A lot of false positive rates. Which is approximately about 10% regarding false approved address documents. But, to be fair it might be partly on our side due to misconfiguration of the levels. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
UF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Very good software"
5/5
What do you like best about Sumsub?

Intuitive to use. Makes KYC very easy for the company. It integrates easily into our system. Responsive customer support. It is easy to implement within the company. We use it weekly. It has several features. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

There could be more features such as automisation. Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub
Edit edit

We're glad to hear that Sumsub's intuitive interface have made KYC seamless for your team. We'll pass along your suggestion for more automation features to our product team — your input helps us improve!

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Experienced SumSub user"
5/5
What do you like best about Sumsub?

It is very easy to navigate. All the required info in one place. No need to open multiple windows. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Tech colleagues said there is sometimes issue to integrate it into the work. Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub
Edit edit

Thank you for your review, it is much appreciated! If your team faces any issues with integration, please do not hesitate to contact our support team by email: business-support@sumsub.com.

Krasimira I.
KI
Krasimira I.
Head of Fraud
Mid-Market (51-1000 emp.)
"A powerful tool for documents verification and validation"
4.5/5
What do you like best about Sumsub?

The flexibility and user friendliness when it comes to showing error messages to the customers, the speed of verifying documents and catching fakes Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

The reporting part could use some upgrading Review collected by and hosted on G2.com.

Verified User in Warehousing
UW
Verified User in Warehousing
Small-Business (50 or fewer emp.)
"Very Amazing 🤩"
5/5
What do you like best about Sumsub?

Helpful in research and education purposes Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

I don't think so anything but ye verification can be make more user friendly Review collected by and hosted on G2.com.

Yulia K.
YK
Yulia K.
AntiFraud Manager
Small-Business (50 or fewer emp.)
"KYC documents collection+review, Antifraud investigations"
5/5
What do you like best about Sumsub?

I like the UX of the service, the fact that there are meetings and certifications. Greatly enhances our workflow and professional development. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sometimes accepts the documents that we do not accept. Review collected by and hosted on G2.com.