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ML

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/3/2025

"Reliable and Brilliant Identity Verification App, but Pricey for Small Enterprises"

4.5/5

What do you like best about Sumsub?

Aumaub has expressed powerful identity verification measures that helps us manage compliance process

The app manages multiple documents verification processes, where customers onboard our business from diverse platforms

We have secured automation of identity verification, lowering the chances of fraud

We obtain clear tracking through the help of Sumsub Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sumsub has a strict and complex verification process, which results to false rejection

The prices are entirely high, compromising the affordability of small firms, that need to level up Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

The challenge of solving client’s identity verification problems has been explored by Sumsub in a quick and accurate manner

We detect fake documents and data through the use od Aumsub

All suspicious activities are recorded and investigated by Sumsub

The streamlining and authentication of verification profess ensure there is compliance and organization Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

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Thank you for sharing your experience! We’re glad to hear your detailed feedback any time, and we’re improving to make verification smoother and more accessible — our team is always ready to assist and discuss pricing options to better support companies of all sizes.

SM

sheetal m.

Systems Manager

Arts and Crafts

Mid-Market (51-1000 emp.)

9/22/2025

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

4.5/5

What do you like best about Sumsub?

Sumaub issues multiple and accurate verification procedures, with suitable compliance measures

The tool has different verification methods, including biometric scans, document checks, database lookups, among others

Sumsub has a global coverage, which controls all languages in different countries Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sumsub faces verification lag, more so on some documents or regions

Non technical users find Sumsub more complex and demands extra orientation Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Sumsub has significantly simplified the regulatory compliance and framework in our company, by establishing automatic identity checks

We use Sumsub to protect our firms from identity theft and issues related to money laundering

The workload manual verification has been extensively revised and eliminated Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

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Thank you for your detailed feedback! We’re glad our global coverage and verification methods help you simplify compliance and reduce manual work. We’re constantly working on minimizing verifications lags and making the platform more intuitive for all users, so feel free to contact us to share more details!

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/11/2025

"it has been really helpful."

4/5

What do you like best about Sumsub?

I believe having a direct reason for the rejections labeled by the client helps me stop searching for it. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

The process skips certain verifications and approves some clients who should not have been approved originally. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

1/6/2026

"Comprehensive Compliance, But Pricing Could Improve"

3.5/5

What do you like best about Sumsub?

Sumsub’s biggest strength is coverage and compliance depth Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

A bit pricy but does what it promises….. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

1/22/2025

"Efficient and User-Friendly Verification Solution"

5/5

What do you like best about Sumsub?

Sumsub provides an incredibly efficient and user-friendly verification solution. The platform's ease of use and seamless integration with existing systems have signigicantly streamlined our verification processes. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Additionally, the frequecy of updates and new features ensures that we are always equipped with the latest tools to maintain compliance and security. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

While Sumsub is an excellent platform, there are occaional delays in the verification process during peak times. It would be beneficial if the system could handle high volumes more efficiently to avoid any potential bottlenecks. Additionally, more detailed documentation and tutorial would be helpful for new users to get up to speed quickly. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

We used Sumsub for my firm's verification needs, and I couldn't be happier with the experience. The platform is incredibly easy to navigate, and the instructions are clear and straightforward. The verification process was quick and efficient, allowing us to onboard new customers without any hassle. The customer support team was also very responsive and helpful whenever we had questions.

Sumsub's KYC or AML solutions are a game-changer, making compliance checks a breeze. The platform's ability to handle various verification processes, from KYC to fraud prevention, is impressive. It's evident that Sumsub values user convenience and time, which is a huge relief for businesses like ours.

Overall, Sumsub has streamlined the verification process, making it as user-friendly as possible. I highly recommend it to any business looking for a reliable and efficient verification solution. Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

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Thank you for such detailed and thoughtful feedback! We’re delighted to hear that Sumsub has streamlined your verification processes and impressed you with its ease of use and responsive customer support. We’ll make sure to pass along your suggestions about handling high volumes more efficiently and providing more detailed documentation to help new users—your input is invaluable as we continue to improve!

IF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/31/2025

"Sumsub is a great tool for Due Diligence"

5/5

What do you like best about Sumsub?

The User Interface. It's straightforward. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

There are misses on documents with languages other than English Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

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Thanks for sharing your feedback! We appreciate your note on document language coverage - our team is continuously working to expand support for more languages to make checks even smoother.

TI

Tokunbo I.

KYC Analyst

Small-Business (50 or fewer emp.)

1/17/2025

"Sumsub review"

5/5

What do you like best about Sumsub?

Legitimate and effective tool

User friendly interface

Fast customer verification time

Widely used by many top Fintech

Sumsub has a wide range of countries, accommodating companies that operate internationally

Streamline processes for ensuring compliance with regulatory standards and preventing fraud Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Customer support slow response to urgent client verification

The system glitches from time to time, accepting unacceptable documents and vice versa Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

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Thank you for your feedback! Glad that you find Sumsub effective and user-friendly. We’ll make sure to forward your feedback on support response times and system glitches to the relevant teams

MN

Marius N.

Country Manager

Small-Business (50 or fewer emp.)

1/15/2025

"Seamless identity verification and compliance solutions."

5/5

What do you like best about Sumsub?

SumSub streamlines global KYC/AML compliance with fast, secure identity verification, customizable workflows, and robust fraud prevention. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

SumSub’s advanced features can have a steep learning curve initially, and its pricing may feel high for smaller businesses or startups with limited budgets. Review collected by and hosted on G2.com.

MT

Maricar T.

Anti Money Laundering Officer

Mid-Market (51-1000 emp.)

1/22/2025

"SUMSUB: USER FRIENDLY"

5/5

What do you like best about Sumsub?

All in one! customer data, attachments, photos and watchlist checks are incormporated within the same page/tab. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

The least that I like about Sumsub is some attachments cannot be redacted Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

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Hi Maricar, your input about attachment redaction is forwarded to our team, thank you for the feedback! We’d love to hear any other suggestions you might have

HO

Harrison O.

MLRO

Small-Business (50 or fewer emp.)

1/15/2025

"user friendly and quick support service"

5/5

What do you like best about Sumsub?

Simplicity of product,and product innovation, ease of implementaion, good customer support service, with integration with other vendors. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Poor training command for employee, employee needs adequate information support partners. Review collected by and hosted on G2.com.