--- title: SuiteProjects Pro Reviews meta_title: 'SuiteProjects Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 231 reviews by the users' company size, role or industry to find out how SuiteProjects Pro works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 231 scale: '5' date_modified: '2026-07-20' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # SuiteProjects Pro Reviews **Vendor:** Oracle **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 3.7/5.0 **Total Reviews:** 231 ## About SuiteProjects Pro NetSuite SuiteProjects Pro (formerly known as NetSuite OpenAir) is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, budgeting, activity tracking, and billing allowing you to gain data-driven, real-time visibility and anytime, anywhere access to project information and performance. With NetSuite SuiteProjects Pro, you can Automate Project billing and invoicing, improve decision-making, and achieve greater insights and monitoring of how projects are performing. OPTIMIZED RESOURCE MANAGEMENT Maintain tighter control of your operations with drag-and-drop resource management tools that allow managers to quickly deploy resources to projects according to job needs, employee skills, experience, and availability to increase resource utilization. IMPROVED PROJECT PROFITABILITY Make it easy to update and report on project status; giving visibility to project analytics such as performance metrics, and budget versus actuals in real-time, using easy-to-read graphs and reports to optimize price, billing rates, and staffing for overall project profitability. COMPLETE PROJECT FINANCIALS Connect project activities with company financials and improve cashflow management with Invoice creation that is streamlined and accurate to reduce Days Sales Outstanding (DSO) and ensure precise accounting and billing throughout the project lifecycle. INCREASED PRODUCTIVITY Automate the entire time and expense reimbursement cycle and boost efficiency by submitting time and expenses from anywhere that is automatically tied to project accounting. With mobile, access from anywhere to stay informed with project status and capture and approve detailed time and expense information. GREATER INSIGHTS AND MONITORING Keep all your data in one centralized location for better visibility and insight into how your projects and organization are performing with robust reporting and analytical tools that can integrate into company financials. ## SuiteProjects Pro Pros & Cons **What users like:** - Users appreciate the **ease of use** of SuiteProjects Pro, allowing efficient project management and task assignments. (1 reviews) - Users value the **intuitive nature** of SuiteProjects Pro, facilitating effective governance and resource management for project managers. (1 reviews) - Users appreciate the **invoicing capabilities** of SuiteProjects Pro, facilitating easy tracking of billable hours for clients. (1 reviews) - Users appreciate the **stable platform and robust project management features** of SuiteProjects Pro for efficient task handling. (1 reviews) - Users appreciate the **reporting efficiency** of SuiteProjects Pro, benefiting from enhanced insights without sacrificing usability. (1 reviews) - Users value the **enhanced resource management** features of SuiteProjects Pro, ensuring intuitive governance for project managers. (1 reviews) - Task Assignment (1 reviews) - Users find **time tracking** in SuiteProjects Pro an effective method for managing their timesheets efficiently. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users encounter **bug issues** with the UI, making it finicky and sometimes unresponsive, which detracts from the experience. (1 reviews) - Users find the **interface complex** , highlighting the need for a more flexible reporting feature and better integration. (1 reviews) - Users face a **difficult setup** initially, but the software proves effective for enterprise project management once configured. (1 reviews) - Users find the **initial learning curve and setup complexity** challenging, but the system performs well once established. (1 reviews) - Users note the **missing features** in SuiteProjects Pro, wishing for enhanced flexibility and AI integration options. (1 reviews) - Users find the **UI to be finicky and outdated** , negatively impacting the overall user experience with SuiteProjects Pro. (1 reviews) ## SuiteProjects Pro Reviews ### 1. Great visibility into projects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about SuiteProjects Pro?** We can track all the project related things in OpenAir. We can connect it to NetSuite and sync the data. **What do you dislike about SuiteProjects Pro?** User interface needs to be improved in OpenAir. **What problems is SuiteProjects Pro solving and how is that benefiting you?** It's more flexible to manage Projects compare in Projects in Netsuite. **Official Response from Pamela Jacob:** > Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite ### 2. Horrible navigation; buggy **Rating:** 3.0/5.0 stars **Reviewed by:** Katherine K. | Senior Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about SuiteProjects Pro?** color coded hours allow you to see over-allocated employees **What do you dislike about SuiteProjects Pro?** GUI is terrible, reports don't show the jobs they're supposed to, ownership defaults back to original creator, doesn't work well with Vantage **Recommendations to others considering SuiteProjects Pro:** Shop around and only use this if you must. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We use this to allocate and track time, in conjunction with Vantage. I personally hate this software. It's clunky and buggy. ### 3. A bit overkill for our needs but does a good job, but implementation was frustrating **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle B. | Professional Services: Department Head/Documentation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2017 **What do you like best about SuiteProjects Pro?** The many possibilities there are in customizing OpenAir specifically to fit your needs **What do you dislike about SuiteProjects Pro?** We have had to add extra steps to some of our internal processes for things OpenAir could not accommodate and the implementation was expensive, and so much longer than necessary, no actual project management from our implementer, had to figure tons out ourselves. **Recommendations to others considering SuiteProjects Pro:** Understand your own process well before beginning implementation and make sure your implementers are clear about your timeline and your expectations of them **What problems is SuiteProjects Pro solving and how is that benefiting you?** We are able to clearly track time entered and billed now, easier report numbers to our parent company, easier to see where clients were in their rollout of our software ### 4. Needs a refresh **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about SuiteProjects Pro?** I like that it is a one stop shop for revenue forecasting and resource allocation. **What do you dislike about SuiteProjects Pro?** It is terribly clunky. There is no search field and its not easy to manipulate. **Recommendations to others considering SuiteProjects Pro:** Reporting leaves much to be desired. Many of our forecasts have to be manipulated in excel to get the data I like to see. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We are able to manage our resource pool fairly successfully with this product. ### 5. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Devin G. | Director Business Excellence (NAM), Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about SuiteProjects Pro?** OpenAir has been invaluable for us to project our resource utilization against potential projects and staff appropriately. The bookings, approved hours via time sheets and tracking productivity have proven to be strong management tools to improve accountability and transparency across the Professional Services department. **What do you dislike about SuiteProjects Pro?** With some of the new October 2019 features, the results grids seem to take longer to draw despite having several limiting filters on. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Our integration with NetSuite allows us to more accurately project % complete, EAC and other variables required for revenue recognition. ### 6. Expensive. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about SuiteProjects Pro?** Fairly easy to use. Mostly a canned program with somewhat flexible reporting. **What do you dislike about SuiteProjects Pro?** Somewhat rigid, not easily customizable. **Recommendations to others considering SuiteProjects Pro:** Expensive. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We use it primarily for timekeeping, pre-billing, and reporting. ### 7. Overall Easy - Needs Better Expense Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about SuiteProjects Pro?** It's user friendly and easy to navigate. The new features with UI4 are advanced and getting better with each release. Looking forward to what is next **What do you dislike about SuiteProjects Pro?** There is a lot of things that this can do without a lot of instruction. Expense reporting is very exhausting for a seldom traveler, let alone someone who travels frequently. Takes up a lot of time to enter these in. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Automated reporting on current projects and overall business. Cross function between softwares and OA has made for better automation for our company. ### 8. OpenAir is ok, takes getting used to navigation **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about SuiteProjects Pro?** The tracking of expense reports and timesheets. **What do you dislike about SuiteProjects Pro?** Unfriendly user interface within certain sections. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Expense reports and timesheets ### 9. OpenAir Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about SuiteProjects Pro?** What I like best about the OpenAir system is the ability to create dashboards for different users with information appropriate for their role. This has helped us release information to project managers that they did not have visibility to before. **What do you dislike about SuiteProjects Pro?** I have gotten complaints that the mobile app is not great. Our company has a majority of our employees traveling so an good mobile app is important to them. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Before we had OpenAir we had over a million in unbilled expenses due to project managers not seeing what was in their projects and not following up. We released an unbilled expenses dashboard to all PMs and we have gotten that total down to around 200k which is our target amount to not go over every month. ### 10. Great PSA Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2019 **What do you like best about SuiteProjects Pro?** User friendly, easy to use, clean and neat. **What do you dislike about SuiteProjects Pro?** Could use some more work on the reporting side, but it gets you what you need **Recommendations to others considering SuiteProjects Pro:** great program, good support team, easy to use. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Previous company used it to do forecasting and management of consulting. It was nice for the Divisional heads to view teams current hour vs projected hours and know when then had to make adjustments to staffing. ### 11. Basic Time Tracking **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about SuiteProjects Pro?** Very flexible ability to customize which projects/tasks categories resources are involved **What do you dislike about SuiteProjects Pro?** 1. Duplicating a time sheet should be automatic, no need to prompt the user about overlapping. 2. Deleting a weekly time sheet is a hassle because it is under the time sheet setting, instead of just selecting a check box for the timesheet. 3. When you have a week where current month and the next overlap, you have to submit 2 timesheets for it. There should be a way to just submit it once. **Recommendations to others considering SuiteProjects Pro:** If you're not going to maximize it's features and if you can build it's functionalities using spreadsheet software, you'll probably save money. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We mainly use it to keep track of employee hours and time-offs. ### 12. Opens your eyes to your business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about SuiteProjects Pro?** Tons of features, very customizable and runs smooth **What do you dislike about SuiteProjects Pro?** Takes long time to implement. Many ways to do the same thing. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Metrics that helps you understand where things are ### 13. Keeping Projects and Resourcing In-line with OpenAir **Rating:** 4.5/5.0 stars **Reviewed by:** Erik V. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about SuiteProjects Pro?** OpenAir is a pretty straight forward project and resource management platform. OpenAir makes it easy to quickly create and manage projects, associated tasks and the resources assigned to them. As a project manager for new business pursuits, I appreciate how easy it is to quickly pull up multiple resources and assign them projected task hours for multiple projects. One of my favorite things is being able to save my resource filter settings when booking resources to a project. It saves me a lot of time! Speaking of time, time sheets and time tracking is pretty straight forward any easy to use. **What do you dislike about SuiteProjects Pro?** The interface seems to be little bit outdated which made me take a while to understand the layout and functionality of the platform. The platform itself could use some usability best practices. Buttons and Tabs aren't necessarily intuitive. It takes time to book a resource and confirm that it has saved. **Recommendations to others considering SuiteProjects Pro:** Relatively simple to use for time, project, resource and expense management. **What problems is SuiteProjects Pro solving and how is that benefiting you?** As a professional services company, we rely on OpenAir for Time Tracking, Expense Tracking, Project and Resource Management. OpenAir is is our go-to platform for time tracking and seeing which resources are available to help with new business pitches or client work. Open Air allows our project managers to quickly and easily create new projects, related tasks and assign resources to those projects based on their capacity. ### 14. Great time tracking! **Rating:** 4.5/5.0 stars **Reviewed by:** Nick S. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about SuiteProjects Pro?** Time tracking (however unloved by many) is an important aspect of billing clients correctly for services. This software is very intuitive when it comes to timesheets and details. Beyond that, tracking billed time and being able to run easy to make reports really makes it a worthwhile product. **What do you dislike about SuiteProjects Pro?** As I work with dozens of clients throughout the week, tediously clicking into the boxes to log time and write a description gets a little difficult. The UI is relatively plain and doing the task of entering time requires a little more dexterity and accuracy in clicking than a nicer UI might have. It would be nice to have some sort of easily clickable projects with default project billing notes and times. **Recommendations to others considering SuiteProjects Pro:** Double check that your product can integrate with this. Exporting is great, but more functionality regarding import/export would be even more valuable without having to use their homegrown integration manager tool. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Business problem solved is that we can accurately and easily bill our clients. Due to the range of exports that can be had out of OpenAir, our Finance department runs their monthly reports through these exports. **Official Response from Abby Hertel:** > Hello ! Thanks for sharing your NetSuite experience. We really value your feedback and insight. Happy to know your finance department is able to run their monthly reports smoothly. If you have a moment, would love to grab your insight on what exporting and importing features would provide more value to your company. Please send an email or comment below. Thanks so much, Abby Hertel | Customer Marketing Specialist | ahertel@netsuite.com | 720.357.2865 ### 15. Great agency software for project management, time keeping, billing and more **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about SuiteProjects Pro?** Excellent cloud-based platform. Home page design brings time reports, invoices, etc., all in one place once you've logged in. **What do you dislike about SuiteProjects Pro?** Learning curve to get it set up and educate the staff, which can lead to growing pains for those unfamiliar with a professional services automation software **Recommendations to others considering SuiteProjects Pro:** Expensive tool, but industry leader in the cloud professional services automation space **What problems is SuiteProjects Pro solving and how is that benefiting you?** Great tool for tracking time spent on projects, notifications for billings, tracking open invoices, etc., reducing the amount of manual accounting labor ### 16. Decent Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about SuiteProjects Pro?** OpenAir PSA is easy to use and can run and save reports to manage previous invoices, expense reports, etc. **What do you dislike about SuiteProjects Pro?** OpenAir PSA can be difficult to use at times and is not always easy to learn on. **Recommendations to others considering SuiteProjects Pro:** This is a good product with the ability to solve a variety of needs. If you are looking for a product that can bundle expenses, professional services, and time tracking then this is it. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Epense management, invoice generating. Ability to keep these files in one location rather than spread across multiple. ### 17. Good in General **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about SuiteProjects Pro?** Easy to navigate most of the time. Good workforce management **What do you dislike about SuiteProjects Pro?** not clear how to go to the next page. edit submitted expense/timesheet is not user friendly **Recommendations to others considering SuiteProjects Pro:** Yes highly recommended **What problems is SuiteProjects Pro solving and how is that benefiting you?** Mange projects, resource management and project margin ### 18. OpenAir is a strong legacy PSA that deserves to be relevant again **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew S. | Global Project Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about SuiteProjects Pro?** Ease of implementation from build out to long-term maintenance and IS support that NetSuite/OpenAir provides is impressive. The platform is mature and does what it needs to from bookings to revenue reporting, but lacks in the UX. **What do you dislike about SuiteProjects Pro?** Customer service is outsourced and IT support isn't always receptive to assisting during downtimes. **Recommendations to others considering SuiteProjects Pro:** After the acquisition, it appears as though NetSuite has left their OpenAir to wither. While the platform integrates well with their flagship ERP, the support is not what it used to be. **What problems is SuiteProjects Pro solving and how is that benefiting you?** My organization was able to automate bookings, revenue reporting, and had a much stronger handle on our professional services and consulting group after we went live. ### 19. OpenAir **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about SuiteProjects Pro?** As the openair admin I like best the ability to Customize **What do you dislike about SuiteProjects Pro?** The integration between open air and netsuite **What problems is SuiteProjects Pro solving and how is that benefiting you?** Integration between the systems ### 20. OpenAir meets the requirements but need a better interface **Rating:** 3.5/5.0 stars **Reviewed by:** Alvaro I. | Director of Web Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about SuiteProjects Pro?** - The ability to use it via mobile app - In Netsuite OpenAir PSA you can configure almost everything. - Ability to manage, vacations, sick leaves, personal time, etc - easy to track people and projects **What do you dislike about SuiteProjects Pro?** - The UI feels old and need a review. - Can be too overwhelming for a "small" company like ours **Recommendations to others considering SuiteProjects Pro:** For us were too overwhelming and go with another solution at the time. **What problems is SuiteProjects Pro solving and how is that benefiting you?** it will help you with all that is related to project management, tracking time, expenses and even invoicing your projects. ### 21. Outstanding Bookings and Forecasting Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Steve V. | Platform Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about SuiteProjects Pro?** Very easy to use and powerful team forecasting tool to see what resources are booked for any given date and or time. **What do you dislike about SuiteProjects Pro?** The expense reporting included is a nice feature, but it seems cluncky when submitting through the mobile app interface. Saving and uploading receipts seems to not always save. **Recommendations to others considering SuiteProjects Pro:** Great tool for all users to submit time, expenses, and book/forecast users from a utilization perspective. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Forecasting which resources are utilized or will be utilized on projects/engagements. ### 22. Great for time tracking, but not the most user-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2018 **What do you like best about SuiteProjects Pro?** Easy to open new projects and record time/track time as you see fit. Easy management system for employee PTO and expense reports. **What do you dislike about SuiteProjects Pro?** The system is especially finicky when it comes to parameters. For example, if I am searching an already submitted time sheet, it is not easily accessible. I have to click "Submitted"--but even then it won't show up. Because it's not right at your fingertips, I end up spending more time messing with the parameters/options to find that one timesheet than other time tracking softwares I've used before. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Time tracking, expense reports, PTO accrual and monitoring. Overall, OpenAir keeps all these things tracked in one place rather than the need for multiple software vendors. ### 23. OpenAir Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about SuiteProjects Pro?** search functionality is pretty smart when searching only part of a word. Like that you can create all types of filters depending on your needs. **What do you dislike about SuiteProjects Pro?** That the resourcing tab does not always talk to the project outline tab - it would be a huge improvement if this was implemented. I wish that the filters cleared out when you search for a new project name. Instead of having to do this manually every single time. It is just time consuming and honestly should be expected as it seems like a pretty intuitive thing. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Effective time management when monitoring project resource utilization ### 24. Excellent Package for Managing Resources from end to end **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | IT Consultant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about SuiteProjects Pro?** I have been using OpenAir for over 5 years as both a User and in a Help Desk role. As a User I was using OpenAir as a Project and Billing Administrator with the main purpose being billing clients. Once a billing rule has been created, all user time entries and expenses are captured to ensure that no billing is missed. I am currently providing support for an OpenAir client and found that most issues relate to the data entered rather than any issues with the system. **What do you dislike about SuiteProjects Pro?** I have had a few issues using the Mobile version but don't really need to use it in that way often. I have found that it performs better with Chrome and Firefox over IE as well. **Recommendations to others considering SuiteProjects Pro:** I worked as a billing officer for 10 years and found that to manager resources and bill clients, OpenAir is the easiest to use software package out of the several I have worked with over the years. **What problems is SuiteProjects Pro solving and how is that benefiting you?** I am currently using OpenAir as a Help Desk support role so I am dealing with a wide range of different issues on a daily basis. I am usually able to handle it myself as it's a very intuitive system but if I have problems the OpenAir support team are quick to respond and can usually sort it out the problem. This is a huge benefit as a Help Desk user to have the backup support of a product expert. ### 25. netsuite open air **Rating:** 2.5/5.0 stars **Reviewed by:** Phil D. | Senior Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2018 **What do you like best about SuiteProjects Pro?** a lot of potential. it is a good way to track costs. **What do you dislike about SuiteProjects Pro?** its buggy. it's hard to learn without experience. **What problems is SuiteProjects Pro solving and how is that benefiting you?** we use it to track of financial numbers and accounting. also use it for sales for various customers. ### 26. OpenAir is user friendly and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2018 **What do you like best about SuiteProjects Pro?** I think that OpenAir is such a good platform that offers a very wide range of possibilities. Makes it so easy to have one platform to use for everything. **What do you dislike about SuiteProjects Pro?** There’s nothing in particular I dislike about OpenAir. It gives me everything I need **Recommendations to others considering SuiteProjects Pro:** n/a **What problems is SuiteProjects Pro solving and how is that benefiting you?** We can track client projects so we are able to bill the client as needed. We have the capabilities to run lots of easy navigated reports. ### 27. Great tool for a professional services firm **Rating:** 4.0/5.0 stars **Reviewed by:** Jose R. | Executive IT Advisor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about SuiteProjects Pro?** OpenAir is flexible enough to handle a variety of client billing requirements, without being overly complicated. Our system administrator is a competent accountant (but not a programmer), and the system enables her to fulfill our time & expense entry very easily. **What do you dislike about SuiteProjects Pro?** Building your own reports is more click-heavy than it needs to be. The reporting needs to be more drag-and-drop. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Our firm has a lot of billing arrangements with our customers: retainer, Time & Materials with and without a cap, etc. We needed a system that could handle all of that flexibility without hiring an army of accountants. NetSuite OpenAir solves that problem for us every week. ### 28. Not made for professional business **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2017 **What do you like best about SuiteProjects Pro?** Unfortunately, I couldn't really think of a good thing about OpenAir. **What do you dislike about SuiteProjects Pro?** 1.We're still in implementation phase with NetSutie and Openair. But there is so many workaround to make openair work for our business. And openair website is really hard to navigate and it takes multiple steps to get the right place. 2. The integration with NetSutie doesn't work properly either. If you update some headers in NetSuite side, make sure to check the mapping in Openair side. there is a change that the change made will break the mapping. 3. We decided to load our 2017 historical projects into system. After talking with Openair consultant, we were told that there is no way to bulk upload the historical data. You have to import project, tasks and phases to populate internal Id and map your data per IDs. So that's a lot of work and cumbersome to import projects. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Idealy, we will use it for profitability analysis and resource management. But haven't seen how it works yet.... Not feeling good about it ### 29. Great project management tool with flexible entries and projects assigned **Rating:** 4.5/5.0 stars **Reviewed by:** Gos Y. | Professional Service Consultant, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about SuiteProjects Pro?** Easy and flexible in time and project management. As the end user, it's very quick to look up the projects which I was assigned and put the hours on that. Everything can be done in a real quick way. Easy management in off time too. **What do you dislike about SuiteProjects Pro?** Not really much to mention but it would be even better if it can be linked to 3rd party API tools or anything like that to make the tool more flexible. And I hope the end user can look up all available projects by themselves - now everything has to go through admin. **Recommendations to others considering SuiteProjects Pro:** If you ever think to have an integrated tool to track the project and resources, NetSuite OpenAir would be a great fit. **What problems is SuiteProjects Pro solving and how is that benefiting you?** It's in particular for the time tracking and project management. It's a very great tool to make the above tasks much easier. **Official Response from Abby Hertel:** > Hi Gos, Thanks for leaving a review on the ease and flexibility of OpenAir navigation. I also enjoyed your notes on your role and APIs. What kind of API or tool are you looking for? As for exploring other projects- the users are role based this way each user can access what they need on a day to day basis without added noise. Access can also be limited for sensitive material. Check back with your admin! If there are no security issues and your job could be more efficient with this insight, they can edit the role. Let me know, Abby | Customer Marketing Specialist | ahertel@netsuite.com | 720.357.2865 ### 30. User friendly and great support service **Rating:** 5.0/5.0 stars **Reviewed by:** Bre S. | Resource Coordinator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2017 **What do you like best about SuiteProjects Pro?** Very easy to get comfortable using the application. The layout structure is the same throughout the different areas which makes it so easy to feel like a master quickly. Whenever there is a question on how to use it or how to improve the way it works for you, the support staff is quick and great to work with. The longest I've ever had to wait for a resolution to my questions is 24 hour and usually get an answer before then. **What do you dislike about SuiteProjects Pro?** The quick info pop ups that most often are not helpful for me and my team. There doesn't seem to be a way to make them go away. Would be nice if these could be disabled. **Recommendations to others considering SuiteProjects Pro:** Spend the time to set it up to fit your needs and spend the time to train the users. The time spent will be hugely helpful to ensure the data you get from the tool is useful. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Resource coordination has greatly been simplified with OpenAir PSA. Having one place to keep up to date on what resources are scheduled for and available has been incredibly helpful. All the team knows that what the resource planner says gets priority so it keeps everyone focused on updating it with schedule changes. ### 31. A good starting point for organizations to streamline their operations **Rating:** 3.5/5.0 stars **Reviewed by:** Katherine K. | Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2017 **What do you like best about SuiteProjects Pro?** OpenAir is a tool that allows for a lot of financial projection and forecasting data. My company uses it to track multiple team members working on multiple projects, as well as invoice for that time spent against projects. When used correctly, you can forecast how many hours a person will spend on a project and OpenAir calculates how much revenue that will bring our company. **What do you dislike about SuiteProjects Pro?** OpenAir's user interface is outdated. Like all software, there is always room to improve. For the functions that my company uses OpenAir for, there are few that are difficult to work with. Let's say you have Employee A assigned to a project and you project she'll work 15 hours per week on the project. She submits her timesheet via OpenAir and actually works 0 hours for the week. OpenAir assumes that she still worked 15 hours, but just forgot to submit her timesheet. That means that your financial forecast will be impacted, since OpenAir still counts that revenue towards the project. Some manual clean up or a specific, custom script is needed to help you manage this issue. The mobile experience of OpenAir is also very cumbersome. **Recommendations to others considering SuiteProjects Pro:** Overall, it is a solid option. It has its flaws, but it is always working on new features that improve the user experience. It is a great tool to provide data to your executives, report on your metrics and streamline project management, resource management, invoicing, expenses and forecasting. **What problems is SuiteProjects Pro solving and how is that benefiting you?** - forecasting financial data - assigning team members to projects; booking team members by hours which allows for more efficient utilization - generating invoices - submitting timesheets - logging and invoicing clients for expenses - reporting organization-wide ### 32. OpenAir has helped our company to Find the Money **Rating:** 4.5/5.0 stars **Reviewed by:** Kathryn S. | Manager - Internal Projects, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2017 **What do you like best about SuiteProjects Pro?** We like that we can run a report like I just ran last week that enabled us to find $1300 in unbilled expenses that would have slipped through the cracks. We like that we can run full project lifecycle reporting that even includes future travel expenses in project budget projections. We like that our resource schedules are real-time and accessible to everyone. We also like that we have been able to develop an integration for our expense reporting with OpenAir that enabled complete transparency into reported and unreported corporate credit card expenses by cardholder which we are able to reconcile using a matching process at month-end. This has helped us to find all unreported transactions that would otherwise fall through the cracks and go unbilled to our clients. The match is now current with our month-end close and resulted in an 80% timesavings that we had been spending working on a 9-month backlog! **What do you dislike about SuiteProjects Pro?** User community currently unable to vote on enhancement requests. The UI around resource planning and project budgeting is not very well designed - too many teeny little settings and filters that are cryptically named. Currently, there is no native notification for late expense reports in the system, although this can be done as a custom script. **Recommendations to others considering SuiteProjects Pro:** Invest in Implementation services. When we implemented, we were given one product training session prior to go-live. You really need the orientation prior to go-live, but in-depth training should be timed for afterward. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We are able to look at budget projections for ongoing projects and get a heads-up on budget overages so that we can work with our clients more quickly to remediate. We have seen a significant reduction in our invoice-to-payment days: from an average of 30 to 10 for many customers! Expense reporting had been a duplicative process - now our consultants can use the mobile app to enter expenses and upload snapshots of receipts. We can login and compare the credit card transactions with their report during the approval process. OpenAir does enable an import of the credit card transactions, but currently this is not a true "bank feed," so we have not implemented this. Our general managers have improved visibility into resource utilization and employee performance on projects. We are at a 97% compliance rate for timely reporting of time and expenses. **Official Response from Ashley Kipershtein:** > Hi Kathryn, Thank you so much for your review of OpenAir PSA. We really value your input as you are so experienced with our software. We hope to continue and foster our relationship. Our engineers are continually looking for ways to improve our product so your feedback is well received. Thank you for being a valued NetSuite Customer. ### 33. Great Tool for tracking time. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about SuiteProjects Pro?** Time-tracking system is very helpful and user friendly; ease of the entering no. of hours saves time to complete the time sheet **What do you dislike about SuiteProjects Pro?** Running reports is a little difficult to navigate **What problems is SuiteProjects Pro solving and how is that benefiting you?** Use friendly time-tracking tool ### 34. OpenAir Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about SuiteProjects Pro?** how customizable OA is to each business use case **What do you dislike about SuiteProjects Pro?** sometimes you don't know what you don't know so would like to get more visibility into capabilities of OA in a more digestible format instead of just the admin guides, also there are just some parts of OA that makes sense to combine or have talk to each other but it doesn't currently **What problems is SuiteProjects Pro solving and how is that benefiting you?** resource management, forecasting, project management, time tracking (utilization reporting) ### 35. Implementation for project engineering **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Quality Systems Manager, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about SuiteProjects Pro?** Flexibility. You can create a workflows that work with current processes. **What do you dislike about SuiteProjects Pro?** Cost accounting side is somewhat rigid, and you have to rethink how you manage results. **Recommendations to others considering SuiteProjects Pro:** OpenAir is a distinct piece of software that must be integrated to communicate with traditional accounting software NetSuite. It’s not easy nor as seemless as one might think. Prepare to have adjust processes to accommodate what the system can and cannot do. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Consistency in project management process. Centralization of information. ### 36. User unfriendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about SuiteProjects Pro?** Variety of options and possibilities, design **What do you dislike about SuiteProjects Pro?** Not intuitive. Very hard to figure out where to select an option **What problems is SuiteProjects Pro solving and how is that benefiting you?** Efficiency, Effective ### 37. EASY TO USE **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about SuiteProjects Pro?** We use both NetSuite and Open Air and I like that you can just log into one place to get both items. The program was flexible with our environment and is very easy to use. I train CR reps on the system and its pretty straight forward. Thank you **What do you dislike about SuiteProjects Pro?** I wish our company would have hired someone to make it work more effectively with our company. Discounts don't flow over to Open Air from NetSuite. That is my biggest issue. **What problems is SuiteProjects Pro solving and how is that benefiting you?** NetSuite Placing orders and Open Air is project related. Benefits that we don't have to enter data in two places. ### 38. Decent product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about SuiteProjects Pro?** Formatting and various display options, flexible in that aspect **What do you dislike about SuiteProjects Pro?** Tabs should talk to each other. Easy to not realize when you're not looking at up to date information is crazy to me. Should be instantaneous and constantly flowing. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Great hour tracking, lots of reporting features ### 39. NetSuite has its limitation but overall experience is good. There is too little people knows OpenAir **Rating:** 1.0/5.0 stars **Reviewed by:** Shawn L. | ERP Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2017 **What do you like best about SuiteProjects Pro?** 1. Cloud based ERP system allowing users to keep track time and expenses anytime and anywhere. 2. OpenAir is built based on a simple logic, so it is easy for beginners (a person has IT back ground knowledge) to understand. 3. It is flexible to modify OpenAir to the way you wanted. **What do you dislike about SuiteProjects Pro?** Integration between NetSuite and OpenAir **Recommendations to others considering SuiteProjects Pro:** If you only have one subsidiary and using OpenAir alone (not integrating with others), recommended. Otherwise, please consider other software, or using NetSuite instead. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Work In Progress management is handled by OpenAir with reasonable annual cost. The wide team can book their time and expenses anytime anywhere. ### 40. OpenAir is a solid tool for doing business **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about SuiteProjects Pro?** OpenAir is a valuable tool for time tracking, invoicing, and reporting. We rely heavily on OpenAir and find it to be a useful tool. One of the best things about working with NetSuite is that they do really seem to care about their customer's needs, and are always making improvements to the current product. Their support is excellent, which I find to be really unusual these days for online services. OpenAir is complex, which can mean that it's difficult to figure new things out on my own, but I'd rather have the flexibility of use and range of options available to me and need a little help sometimes. Overall, I like using OpenAir very much. **What do you dislike about SuiteProjects Pro?** As a company, we've been pretty disappointed in the resource tracking tools. This is not my area of the business, but my colleague who concentrates on this area is frustrated by the limitations. She has reached out for help, but most of the things that she wants simply aren't available at this time. **Recommendations to others considering SuiteProjects Pro:** I do strongly recommend OpenAir, it's been a really good tool for us. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We are tracking our employees time and expenses. We are sending invoices to our customers from OpenAir. We are able to run reports to gather data about our employees. It's nice to have these things in one place, convenient, and easy to use. ### 41. Solid billing engine in the cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Amy N. | IT Manager, PSA Systems, Legal Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2017 **What do you like best about SuiteProjects Pro?** OpenAir has a rock-solid billing engine that easily accommodates new product lines and pricing models. **What do you dislike about SuiteProjects Pro?** The mobile app doesn't allow the same configurability as the online user interface. **Recommendations to others considering SuiteProjects Pro:** OpenAir can fit into any enterprise applications landscape because of the integration and scripting options. The billing engine is flexible enough to handle our pricing models. **What problems is SuiteProjects Pro solving and how is that benefiting you?** With OpenAir PSA, we can rapidly introduce new product lines and special negotiated contract terms with confidence that the invoices will be correct and that the invoices will be formatted according to client specifications. ### 42. Great Resource Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about SuiteProjects Pro?** I like how I can schedule Resources through Bookings and that I can see how Resources are utilized. I also like how we can get detailed with Projects or keep high level depending on our project scenario. The Timesheet module is nice too as it can remind people to enter timesheets via email as many times as you want to set the reminders. The Reports also give us better to our timesheet status and what exact stage it's in. **What do you dislike about SuiteProjects Pro?** There are some disconnections between modules like Bookings and Project Tasks and it's sometimes frustrating to have to create a booking and task separately that may be exactly the same. I also wish we could zoom in on the Resource Planner view so the information was easier to read. **Recommendations to others considering SuiteProjects Pro:** It's hard to know exactly the full potential of the system until you are 6+ months in. You may uncover things that were never discussed in configuration phase and may conflict with your business requirements. But overall, this tool gave us what we need in regards to Resource Management through Schedules, Timesheets, PTO & Skills Management. **What problems is SuiteProjects Pro solving and how is that benefiting you?** The areas that OpenAir have helped us is definitely giving us a platform to manage our Resources' time through bookings and timesheets. We are able to see in detail where they are booked, whether it's billable or non billable and we can even manage their PTO from the system. We can now forecast Bench and utilization which has helped us tremendously in making business investments. ### 43. BI Boost Increases Success **Rating:** 5.0/5.0 stars **Reviewed by:** Mel S. | Consulting Controller, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about SuiteProjects Pro?** The ability to manage projects and resources. I like being able to easily customize OpenAir to tailor information pertinent to my business. **What do you dislike about SuiteProjects Pro?** The information gap between the resource module and the project module. Seems like there should be a way to integrate these seamlessly. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We are solving several problems with OpenAir: utilization issues, forecasting issues, contract compliance issues, earned revenue and profitability issues. With OpenAir we are able to see a more complete picture of a project. Not just the financials, but the structure, timeliness and technical/customer issues as well. ### 44. Great software for Resource Management **Rating:** 5.0/5.0 stars **Reviewed by:** Karin M L. | Resource Manager, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2017 **What do you like best about SuiteProjects Pro?** I spend months evaluating PSA solutions, and no doubt OpenAir was the best solution for us. It is flexible and customizable, and very user friendly. We use it across five consulting practices that all work differently. OpenAir is simple to use, and the fact that it is so customizable makes it invaluable in all levels of the organization. I have received a lot of positive feedback from the consultants telling me that it is very easy to fill out and submit timesheets. Another feature I really like is the reporting module. It can be a bit complex to begin with, but as soon as you learn the tool it is easy to set up all sorts of reports. **What do you dislike about SuiteProjects Pro?** The user interface is a little outdated; and I would like to be able to save different filter settings in the resource booking planner. **Recommendations to others considering SuiteProjects Pro:** I can definitely recommend OpenAir as a strong Resource Management/PSA software solution. Over the years, I have worked with several solutions, and none have been as customizable and flexible as OpenAir. Before selecting a product take the time to define your organizations need; expectations and processes. A PSA solution can’t fix any processes that are not in place. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We mainly use OpenAir for Resource and Project Management. It allows us to know who is doing what; track project profitability and integrate with our CRM solution. It saves us a lot of hours on manual work! ### 45. OpenAir drives our entire Services Operation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2017 **What do you like best about SuiteProjects Pro?** We manage the entire project lifecycle using OpenAir from planning to execution. Our project plans are detailed including budgets with all billing rules created to perform the job successfully and automate the quote to cash process. We capture all actuals for both time and expense within the services organization as well as across the entire company. Visibility into all resources from both a utilization and availability perspective are critical to our overall success. A set of key metrics and reports are used to manage the business and ensure targets are achieved. OpenAir is very easy to use. We are very happy with the overall product performance and functionality to help us manage our business. **What do you dislike about SuiteProjects Pro?** There is not much to dislike about OpenAir if you run a services organization. **Recommendations to others considering SuiteProjects Pro:** If you run a services organization, I would highly recommend OpenAir. I would initially focus on automating the quote to cash process to gain early wins with the end user base and maximize ROI. The solution is very deep and will easily grow with you as the organization grows. The flexibility that the Resource Management module provides along with the Billing and Revenue Recognition engines are unmatched in the industry. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Services Automation Utilization - Forecasted and Billing Billing Management Revenue Recognition Actuals vs Budgets ### 46. Wraps around our processes. Rich functionality balanced with great interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill S. | Founder and Principal PowerSteering Software Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2017 **What do you like best about SuiteProjects Pro?** The system really gets our business. We've been able to automate so many previously manual processes and get better control. Dashboard are not only pretty, but are the steering wheel to drive our business. What: I which we had the bandwidth to keep up with all the new features they introduce every quarter. Some amazing new capabilities we want to take advantage of. **What do you dislike about SuiteProjects Pro?** I which we had the bandwidth to keep up with all the new features they introduce every quarter. Some amazing new capabilities we want to take advantage of. **Recommendations to others considering SuiteProjects Pro:** You need to understand that your business requirements and focus on solving those business challenges - not the platform it's on or the brand name. Also, OpenAir is a real cloud app - you get upgraded automatically and can take advantage of all the new features immediately. I've heard too many other systems require you to customize (like our old one) and you get cemented into an old version. **What problems is SuiteProjects Pro solving and how is that benefiting you?** We had poor visibility in resource forecasting. We now have all resource skills in one place and the system can recommend the best person for the job. We've seen profitability go way up and utilization at the perfect level - just enough slack to meet those last minute emergencies. Also, we now are able to run profitability reports for the first time and see where were are working well or under-performing. And can take action on troubled areas and fix them before we slip. ### 47. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about SuiteProjects Pro?** Ease of use and the report creation functionality. I also like the mobile app. **What do you dislike about SuiteProjects Pro?** Defects in the mobile app that require me to log into the website before submitting an expense report. **Recommendations to others considering SuiteProjects Pro:** I have used it at 2 different companies. OA is very robust, but you must set up the functionality to get what you want out of it. SIG has done an excellent job implementing it. **What problems is SuiteProjects Pro solving and how is that benefiting you?** An easy way to create, update, or submit timesheets and expense reports. An easy way to track reimbursements and billable hours. ### 48. Very good integration into NetSuite **Rating:** 5.0/5.0 stars **Reviewed by:** Krystina P. | Manager of Revenue, Financial Planning & Analysis, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2017 **What do you like best about SuiteProjects Pro?** I love the integration into the NetSuite software. It allows for more automation freeing up more time for other tasks. **What do you dislike about SuiteProjects Pro?** Sometime getting the integration to work seamlessly with NetSuite is challenging due to the rigidity of the NS system. But it is good in a sense that it forces us to have best practices. **Recommendations to others considering SuiteProjects Pro:** very good for professional services **What problems is SuiteProjects Pro solving and how is that benefiting you?** We have fully automated professional services integration. Allows for better reporting and faster processing of charges. ### 49. 4 Months of using OpenAir + Netsuite **Rating:** 4.0/5.0 stars **Reviewed by:** Lloyd K. | Financial Analyst, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2017 **What do you like best about SuiteProjects Pro?** I have experience with other Oracle based software, but Open Air is much more user friendly. Easy to access and easy to follow the procedures. I like the flexibility and being able to modify filters and menus. I like the integration between Net Suite and the Open Air. Much more user friendly compare to other Oracle based software **What do you dislike about SuiteProjects Pro?** I've been using it for 4 months right now, so still in a learning stage, however, sometimes I find hard when I need to find certain JRN in a certain period. **Recommendations to others considering SuiteProjects Pro:** n/a **What problems is SuiteProjects Pro solving and how is that benefiting you?** Project management information and financial information are easily managed ### 50. Best ready-for market PSA solution? **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about SuiteProjects Pro?** Breadth of functionality for PSA, almost ready to go out-of-the-box with base functionality for a lot of organizations. API access provides further custom configuration and process capabilities. **What do you dislike about SuiteProjects Pro?** Mobile needs work. BI is limited when compared to special BI tools but they may be fixing this by providing data access for other tools. Certain features need refinement for more complex scenarios. **Recommendations to others considering SuiteProjects Pro:** Take the solution live with basic functionality quickly. If you are expecting to have more specific requirements, expect development effort to refine existing base functionality. **What problems is SuiteProjects Pro solving and how is that benefiting you?** Resource Management, Financial Forecasting and Revenue Management of Professional Services engagements. Tracking of all time and expense for employees. **Official Response from Abby Hertel:** > Hello There, I really appreciate your input and feedback on NetSuite's OpenAir. Glad to hear you were happy with the breadth of functionality for PSA. I am curious to hear more about your interest in refining certain features for more complex scenarios. Please feel free to reach out via email or give me call on the below number. best, Abby Hertel | Customer Marketing Specialist | 720-357-2865 | ahertel@netsuite.com ## SuiteProjects Pro Discussions - [I'm in the Software / High Tech / Services / Advertising / Healthcare / Media / Engineering / Accounting / Legal / Publishing....space. Does OpenAir have a solution for me?](https://www.g2.com/discussions/industry-focus) - 1 comment, 1 upvote - [Is OpenAir "True Cloud"?](https://www.g2.com/discussions/openair-in-the-cloud) - 1 comment, 1 upvote - [How long does it take to implement OpenAir?](https://www.g2.com/discussions/implementation-70d9c435-b9c4-48c1-b576-66839d289795) - 1 comment, 1 upvote - [Can I integrate OpenAir with my other systems?](https://www.g2.com/discussions/openair-integration) - 1 comment, 1 upvote - [View SuiteProjects Pro pricing details and edition comparison](https://www.g2.com/products/suiteprojects-pro/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+15%3A24%3A41+-0500&secure%5Bsession_id%5D=84459188-413d-4dde-afdb-696c7eb62e1a&secure%5Btoken%5D=951e3661bef632b4ea6f78be634c687ab3e7127afa6f3f3434ea1df6dfd173f2&format=llm_user) ## SuiteProjects Pro Features **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Analytics** - Forecasting - Reporting - KPIs **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top SuiteProjects Pro Alternatives - [BigTime](https://www.g2.com/products/bigtime/reviews) - 4.5/5.0 (1,709 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) - 4.2/5.0 (1,506 reviews) - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) - 4.3/5.0 (776 reviews)