AC

Verified User in Construction

Small-Business (50 or fewer emp.)

1/23/2018

"Decent "

4/5

What do you like best about SuiteCRM?

Decent CRM. Easy to use, easy to setups. Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

minor bugs, client side issues with edit Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/15/2017

"Working with suiteCRM"

2.5/5

What do you like best about SuiteCRM?

The ease and practicality of the software Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Glitchy at times, takes long to load. Characters change from invoice to finished printing. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/12/2018

"CRM Review"

0/5

What do you like best about SuiteCRM?

The hope of possibilities that I would expand money made/my client base Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

The effectuation; in short, it did not work for me. Review collected by and hosted on G2.com.

UB

Verified User in Broadcast Media

Enterprise (> 1000 emp.)

12/19/2017

"Suite is Sweet!"

5/5

What do you like best about SuiteCRM?

Suite is really user friendly, even for someone who can be tech challenged like me. Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Sometimes it can freeze, but I’ve noticed a big improvement with that lately. Review collected by and hosted on G2.com.

ID

Ian D.

Owner

Business Supplies and Equipment

Small-Business (50 or fewer emp.)

11/15/2016

"The most versatile CRM"

5/5

What do you like best about SuiteCRM?

SuiteCRM is an unrestricted product with more options available than any organisation is ever likely to use.

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Much like your mobile phone & its apps, it's comforing to know that many modules & extensions are either already there or available to accomodate changing needs as a CRM (or any software) is developed & integrated into a company's workflow. Added to that is the ability to create custom modules without the need for a computer programmer.

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If, in 2 years time, someone says "we need it to do this!" then you have the best chance of being able to simply say "Yes". Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Not a lot, perhaps it's a little rude to say, but I've yet to see a web interface (Theme) that I really like.

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SuiteCRM (AKA Sales Agility) have tried to improve that several times & it may be just my preference. Review collected by and hosted on G2.com.

Recommendations to others considering SuiteCRM:

SuiteCRM is very comprehensive & therefore confusing to get started with .

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Much like a new mobile phone, I'd strongly suggest that as many modules as possible are "hidden" until they are needed for specific applications.

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Perhaps it's wise to set it up as simply a database of your main game (I.E. Companies, clients, contacts, etc) & then allocate access permissions from that.

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Then integrate one module at a time until each is effective & then move to the next.

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The confusion of trying everything at once is why 80% of CRM implementations fail. Review collected by and hosted on G2.com.

What problems is SuiteCRM solving and how is that benefiting you?

SuiteCRM has been used here to consolidate asset data & provide quick access to support & product histories, as well as current support cases. Review collected by and hosted on G2.com.

GS

Gurdeep S.

Business Owner

Investment Management

Small-Business (50 or fewer emp.)

3/14/2017

"Complete functions all in one solution for a small business"

5/5

What do you like best about SuiteCRM?

That you can brand the crm to your own brand and that all the functions of crm and includes project management tool as well. Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Not much as I have not come across anything that I have had to say damn it! Review collected by and hosted on G2.com.

Recommendations to others considering SuiteCRM:

Do your research, which I did but found SuiteCRM to have the complete solution all in one for my needs, so I don't need to use multiple software platforms. Review collected by and hosted on G2.com.

What problems is SuiteCRM solving and how is that benefiting you?

Managing lead flow, managing sales process, managing projects and much more. Review collected by and hosted on G2.com.

AI

Verified User in Import and Export

Small-Business (50 or fewer emp.)

11/11/2017

"Free and free"

4/5

What do you like best about SuiteCRM?

Workflows available for free unlike Sugar. Very stable. Easy dashboard custumozation Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Design, but improving lately. Creating rules for workflows is not easy unless you have a good level of programming expertise. Review collected by and hosted on G2.com.

BA

Benjamin A.

Enterprise Account Executive

Mid-Market (51-1000 emp.)

9/30/2016

"Not The Best For Sales Reps"

2.5/5

What do you like best about SuiteCRM?

SuiteCRM is open source. That means you can do a lot of customization within the platform. I like that the contact records give you the ability to schedule upcoming calls, meetings and tasks. I like that I can log notes, calls, emails and meetings against a contact. Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

I dislike the user interface. It feels like SuiteCRM is a database that had a user interface designed on top of it. However, the work flow for the sales rep is cumbersome. My experience with other CRM products has been simpler.

The system administrator that implements SuiteCRM should sit down with a sales manager and think through how to make the day-to-day data entry with the CRM as easy as possible. Review collected by and hosted on G2.com.

Recommendations to others considering SuiteCRM:

If you have a strong technical staff member and a sales director that can work together to implement a streamlined sales process with SuiteCRM then this could be a good solution for you. However, there are other solutions that are relatively inexpensive and can be quickly implemented to achieve the same business results without the hassle of managing and customizing the platform. Review collected by and hosted on G2.com.

What problems is SuiteCRM solving and how is that benefiting you?

Our sales team needed a CRM to keep track of customer information, log interactions and manage our sales pipeline. Our management (IT) wanted to have a CRM that could be modified, integrated with other systems and hosted in a local and secure environment.

The system has helped us to schedule follow up with customers and also helps with sales forecasting and pipeline management. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

10/19/2017

"suite CRM"

5/5

What do you like best about SuiteCRM?

The software is easy to use, customizable for HR projects and works with most database platforms such as Windows. Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Sometimes when trying to bring multiple scripts up, there can be pop up errors. Review collected by and hosted on G2.com.

IP

Igor P.

Head of Marketing and Communications

Small-Business (50 or fewer emp.)

11/22/2016

"SuiteCRM"

5/5

What do you like best about SuiteCRM?

Full featured CRM for all kinds of customers, associates, partners and subtractors. Even complemented with project and task management as well as email client inside. The ability to change and modify the existing forms is the best after the accomodation period is done. Review collected by and hosted on G2.com.

What do you dislike about SuiteCRM?

Some limitations about the UI and database configuration, like one-to-many cases that are not by default implemented in suite. Also, I would like that backup process of app UI/def can be automated as well... Review collected by and hosted on G2.com.

Recommendations to others considering SuiteCRM:

Flexible and powerfull CRM suite for 90% of needs for non "I-want-my-ERP-software" companies. Review collected by and hosted on G2.com.

What problems is SuiteCRM solving and how is that benefiting you?

Database of customers, partners, assocciates and documentation (Sales, presales). I can distinguish the types of documentations by myself and that is great. Review collected by and hosted on G2.com.