![Benjamin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin A.") BA Benjamin A. Enterprise Account Executive Mid-Market (51-1000 emp.) 9/30/2016 "Not The Best For Sales Reps" 2.5/5 What do you like best about SuiteCRM? SuiteCRM is open source. That means you can do a lot of customization within the platform. I like that the contact records give you the ability to schedule upcoming calls, meetings and tasks. I like that I can log notes, calls, emails and meetings against a contact. Review collected by and hosted on G2.com. What do you dislike about SuiteCRM? I dislike the user interface. It feels like SuiteCRM is a database that had a user interface designed on top of it. However, the work flow for the sales rep is cumbersome. My experience with other CRM products has been simpler. The system administrator that implements SuiteCRM should sit down with a sales manager and think through how to make the day-to-day data entry with the CRM as easy as possible. Review collected by and hosted on G2.com. Recommendations to others considering SuiteCRM: If you have a strong technical staff member and a sales director that can work together to implement a streamlined sales process with SuiteCRM then this could be a good solution for you. However, there are other solutions that are relatively inexpensive and can be quickly implemented to achieve the same business results without the hassle of managing and customizing the platform. Review collected by and hosted on G2.com. What problems is SuiteCRM solving and how is that benefiting you? Our sales team needed a CRM to keep track of customer information, log interactions and manage our sales pipeline. Our management (IT) wanted to have a CRM that could be modified, integrated with other systems and hosted in a local and secure environment. The system has helped us to schedule follow up with customers and also helps with sales forecasting and pipeline management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite See what 99 reviewers think of SuiteCRM 4.2 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/suitecrm/reviews)