# SuiteCRM Reviews **Vendor:** SuiteCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 100 ## About SuiteCRM SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is open source and so it’s completely FREE to use, with no limitations on users. ## SuiteCRM Pros & Cons **What users like:** - Users value SuiteCRM's **open-source customizability** , allowing personalized configurations that meet diverse business needs without vendor constraints. (3 reviews) - Users value SuiteCRM's **ease of use** , enjoying its seamless functionality and customizable interface for enhanced efficiency. (3 reviews) - Users value the **easy customization** of SuiteCRM, allowing tailored solutions without vendor constraints or high costs. (3 reviews) - Users find the **easy setup** of SuiteCRM to be a significant advantage for streamlining their workflow and customization. (3 reviews) - Users value the **affordability** of SuiteCRM, benefiting from its open-source model and zero licensing fees. (2 reviews) - Users value the **easy tracking** capabilities of SuiteCRM, which streamlines customer management and improves workflow efficiency. (2 reviews) - Efficiency (2 reviews) - Flexibility (2 reviews) - Users value the **flexible and customizable lead management** features of SuiteCRM, enhancing organizational efficiency and workflow. (2 reviews) - Users value the **adaptability and cost-effectiveness** of SuiteCRM, finding it essential for effective customer relationship management. (2 reviews) **What users dislike:** - Users find the **user interface outdated** , lacking visual appeal and modern design, which affects overall usability. (3 reviews) - Users face **integration issues** with SuiteCRM, requiring technical know-how to optimize advanced features effectively. (2 reviews) - Users note a **steep learning curve** with SuiteCRM due to its outdated interface and complex setup requirements. (2 reviews) - Users find the interface **not intuitive** , especially for new users and when switching between modules. (2 reviews) - Users find SuiteCRM's interface **not user-friendly** , with clunky mobile app performance and slow, inefficient functionalities. (2 reviews) - Slow Loading (2 reviews) - Connectivity Issues (1 reviews) - Users find the **data entry process cumbersome** , often struggling with a slow interface and complex setup requirements. (1 reviews) - Users find that **expertise is required** to fully optimize SuiteCRM's advanced features and integrations effectively. (1 reviews) - Users feel that SuiteCRM's **feature issues** hinder innovation and limit access to advanced functionalities. (1 reviews) ## SuiteCRM Reviews ### 1. Highly Customizable, Ideal for B2B Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Takehara L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about SuiteCRM?** I really appreciate SuiteCRM for its high customizability and open-source flexibility, which is perfect for our B2B workflow. We can easily modify fields, modules, workflows, and layout to match how we manage clients and leads. Having a unified customer record is a huge plus as well—everything like emails, calls, meetings, and deals is stored in one place, so our team always has full context when talking to clients. The workflow automation is fantastic for handling routine tasks like follow-up reminders and lead assignment, cutting down on manual work and ensuring nothing slips through the cracks. Being an open-source, self-hosted solution gives us full control over our data and costs, making it powerful yet not overly complicated. It scales well with our team and client base as we grow. **What do you dislike about SuiteCRM?** One of the biggest pain points with SuiteCRM is its user interface and overall user experience — it feels quite dated compared to modern commercial CRMs. The dashboard and navigation can be clunky and unintuitive for new team members, which slows down onboarding and daily use. We’ve also run into issues with out-of-the-box integrations. It doesn’t connect as smoothly with tools like email marketing platforms, accounting software, or project management tools we use in Hong Kong. Most integrations need extra setup, custom work, or third-party connectors, which adds technical effort we’d rather avoid. Another area is performance — when we have a large number of records and complex workflows, the system can feel slow, especially when loading lists or running reports. And while it’s highly customizable, making deep changes often requires technical knowledge or developer support, which isn’t ideal for teams without dedicated IT resources. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM centralizes B2B client data, eliminating scattered records and missed follow-ups. It automates routine tasks, saving time. Its high customizability adapts to our local processes, providing control over data and reducing costs. Unified records improve communication, and automation boosts team efficiency. ### 2. A Powerful and Cost Effective CRM for Custom Business Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Dipakgiri G. | Senior Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about SuiteCRM?** SuiteCRM offers a comprehensive set of CRM features including lead management, opportunity tracking, customer support, and marketing automation in one platform. One of the biggest advantages is that it is open-source, allowing businesses to customize modules, workflows, and fields based on their specific needs. **What do you dislike about SuiteCRM?** One downside of SuiteCRM is that the user interface feels somewhat outdated compared to modern CRM platforms. The initial setup and customization may require technical knowledge, especially for businesses without dedicated IT resources. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM helps centralize customer information, sales pipelines, and communication history in a single system. It makes it easier to track leads, manage opportunities, and monitor customer interactions across teams. By organizing sales and support data in one platform, the system improves team collaboration and helps businesses make better decisions through reporting and dashboards. ### 3. Flexible CRM Solutions with Customizability and Integration Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Ram K. **Reviewed Date:** January 31, 2026 **What do you like best about SuiteCRM?** I really appreciate SuiteCRM's 100% open-source customizability. It doesn't have any vendor lock-in or rigid workflows, which is fantastic. It's based on the SugarCRM community edition and gives us unrestricted access to the codebase along with a no-code/low-code customization layer for non-technical teams. It's perfect for our global business because we can customize every aspect of the CRM to fit our industry's needs and regional workflows. We don't have to spend on expensive custom development or be constrained by a vendor's feature roadmap. I also find the initial setup to be modular and flexible, which is a big plus. **What do you dislike about SuiteCRM?** I find the mobile app performance clunky on iOS and Android. The native app is just a basic wrapper for the web UI, which means it has slow load times and broken offline functionality. This is really important for our field sales reps in places like the EU and APAC where connectivity can be poor. It also lacks mobile-optimized workflows, like quick lead capture or barcode scanning for product quotes. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM centralizes scattered customer data, providing a single source of truth. It eliminates data silos across sales, marketing, and service teams, improving customer experiences and collaboration. Its open-source nature allows customization, fitting our global and regional needs without expensive integrations. ### 4. Flexible CRM, Streamlines Manufacturing Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Devanand P. | Quality Control Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about SuiteCRM?** I really like how flexible and customizable SuiteCRM is. We can adjust the modules and workflows so they fit perfectly with the way our manufacturing team works. It makes it easy to track customers, enquiries, and deals all in one convenient place, and the dashboard provides a clear snapshot of everything happening. SuiteCRM helps us manage customer interactions, track leads, and monitor ongoing deals efficiently, making our daily workflow smoother. It reduces manual work and keeps all customer information organized. I also appreciate that the setup, while requiring some time for our specific customizations, wasn't overly complicated and eventually made our day-to-day work much easier. **What do you dislike about SuiteCRM?** Sometimes the interface feels a bit old and not very smooth, especially when switching between modules. Reports can take time to set up for manufacturing needs. Occasionally, the system feels slow when handling large data. A more modern design and faster performance would improve the experience. There’s room for smoother syncing between systems to reduce manual data entry. Setting up took some time to customize the modules and workflows. **What problems is SuiteCRM solving and how is that benefiting you?** I use SuiteCRM to manage customer interactions, track leads, and monitor deals. It keeps all details in one system, reduces manual work, and offers better visibility into our sales pipeline, making planning and decision-making easier. ### 5. Flexible and Cost-Effective CRM for Process-Driven Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Ananthakrishnan S. | Operations Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about SuiteCRM?** Its flexibility, customization, and open-source control. **What do you dislike about SuiteCRM?** The user interface feels dated, and some advanced customizations require technical expertise. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM helps centralize customer data, automate follow-ups, and streamline sales and support workflows. This improves visibility across teams, reduces manual work, and supports faster, more consistent decision-making. ### 6. Open-Source CRM That Delivers Real Value **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent M. | Freight Forwarder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about SuiteCRM?** The best thing about SuiteCRM, is how adaptable and cost-effective it is. You can easily implement and customize fields, workflows, and dashboards to match your business without incurring extra licensing costs. It brings together sales, marketing, and customer support in one place, which helps keeping out team well organized and responsive. We use it daily to manage leads, track activities, and communicate with clients. I also appreciate their responsive customer support—they’re quick to assist whenever we need help. **What do you dislike about SuiteCRM?** SuiteCRM is a strong and dependable platform, but the user interface feels a bit outdated and could be more intuitive for new users. Some of the advanced features also require a bit of integration or technical know how to fully optimize. However, once everything is in place, it performs very well. It is a stable, efficient, and highly customizable, making it a great long-term CRM solution for businesses that prefer flexibility over flashy design. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM helps us keep all our customer data, interactions, and tasks in one place, which solves the problem of scattered data across spreadsheets and emails. This centralization makes it easier to track leads, follow up with clients, and manage ongoing projects. As a result, our team is well organized, efficient, and proactive. We can respond faster to customer needs while maintaining better visibility across all accounts. ### 7. SuiteCRM: Robust, Scalable Data Management CRM **Rating:** 5.0/5.0 stars **Reviewed by:** shailendra s. | Web Analytics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about SuiteCRM?** SuiteCRM is very robust, scaleable data management tool. **What do you dislike about SuiteCRM?** SuiteCRM look and feel is very dry. No visuals are using for better representation. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM is sloving all problem related to business automation, lead management, cost saving, insightful data modeling. ### 8. Streamlines Sales and Marketing Seamlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about SuiteCRM?** I like that SuiteCRM allows me to do everything all in one space. I value the work automation because it helps enhance efficiency and allows me to do what I need to do. I also appreciate that it supports several languages, which makes it convenient to contact people in and out of the country. Additionally, the initial setup was very easy. **What do you dislike about SuiteCRM?** The interface could be more user friendly or inviting **What problems is SuiteCRM solving and how is that benefiting you?** I use SuiteCRM for lead tracking, marketing, email analytics, and handling customer inquiries. It solves the problem of finding leads, contacting customers, and building sales portfolios, while providing everything I need in one place. ### 9. Pretty good if you know what you are doing **Rating:** 3.0/5.0 stars **Reviewed by:** Treehouse A. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SuiteCRM?** Open Source & Cost Control, Because it’s open source, there’s no license cost per user (beyond hosting, maintenance, and optional paid support). This was a major advantage. **What do you dislike about SuiteCRM?** innovation is a little slow, I didnt think it had enough advance features. **What problems is SuiteCRM solving and how is that benefiting you?** I needed a solution for multiple uses that was really customizable. I was able to scale it well and devolved it and sell it well. ### 10. SuiteCRm my life mate **Rating:** 5.0/5.0 stars **Reviewed by:** Aastha G. | Management Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about SuiteCRM?** SuiteCRM is a reliable tool for managing customer relationships effectively. I must say that it makes my life easier **What do you dislike about SuiteCRM?** Everything is alright, there is nothing to dislike in this. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM solves several problems for individual users by centralizing customer data, streamlining sales processes, and enhancing marketing campaign management. It automates routine tasks, improving efficiency and productivity. The platform also boosts customer support with efficient case management. As an open-source solution, SuiteCRM provides a cost-effective, customizable alternative to expensive proprietary CRM systems. ### 11. Suite CRM - Data Software Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sumanth . | Senior Revenue Intelligence Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about SuiteCRM?** SuiteCRM's configuration studio allows users to customize the tool to their company's needs. Users can modify fields, create new modules, and customize layouts. **What do you dislike about SuiteCRM?** SuiteCRM has limited features, a limited workflow, and a clunky campaign builder **What problems is SuiteCRM solving and how is that benefiting you?** Build, generate, and manage reports based on real-time data ### 12. Best Open Source CRM in the Market - Suite CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Suresh Kumar M. | Wordpress Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about SuiteCRM?** Open Source Completely free CRM, Its have all the options line Email Marketing, We can have Customer Support from Community, East to Implemet in Self Hosting Server, for We can customize like anything We can create modules as per our requirement, For Day to Day Usage of CRM this is the best Siltion **What do you dislike about SuiteCRM?** Integration is very low, No Commercial Customer Support, Complexity while Customization for a New Bee, We may face performace issue with huge number of Users **What problems is SuiteCRM solving and how is that benefiting you?** We need a CRM with Low Cost, We got Suite CRM with End to End Open Source , It serves our requirement from Lead capture to Email marketing ### 13. Free CRM software for better interaction with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about SuiteCRM?** I found it perfect CRM to use as it helps to manage the accounts and customer information contact list. It helps in sales automation with its marketing automation tools. It is easily installed and easy to use on application . **What do you dislike about SuiteCRM?** no any feature and tool in it to dilike. **What problems is SuiteCRM solving and how is that benefiting you?** Manly helps in the account for invoice and it helps in the sales prcess to track the sales and automate the sales processs. It helsp to eaily run with the website and communicate with customer for better interaction ### 14. EFFICIENT AND EASY TO USE CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Hazel P. | Freelance Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about SuiteCRM?** I love the ease of use when making or setting up dashboard. It saves us the time and effort to make everything working for the user. It was excellent support that could guide you as well. **What do you dislike about SuiteCRM?** I have no complaints for now. We need to explore more what this CRM is capable of **What problems is SuiteCRM solving and how is that benefiting you?** Time management and cost management. Since this CRM is easy to use and also cheap compare to the other ones in the market. But overall it has good potential in the future. ### 15. Helps the buiesness to manage Leads To graow the Sales of Buisness **Rating:** 4.5/5.0 stars **Reviewed by:** Vranda K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about SuiteCRM?** It provides an automation tool to track the sales and manage them. It also helps to automate the lead assignment. It provides the tool to respond to customer inquiries for more effective relations. **What do you dislike about SuiteCRM?** It is a little complex to understand and becomes more difficult when integrating with the existing system. **What problems is SuiteCRM solving and how is that benefiting you?** It provides a centralized system that helps to manage customer data and contact details. It provides a lead management tool to track and grow sales. It helps me automate the task and report which save time. It also helps by providing customization options to define tasks. ### 16. A cost-efficient in-house option **Rating:** 3.5/5.0 stars **Reviewed by:** Taha B. | Senior Sales and Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2023 **What do you like best about SuiteCRM?** I like the fact that you could easily deploy it in-house. Due to data privacy concerns, we prefer to have our clients' information stored on our local servers instead of handing it over to cloud providers. With regards to improving the b2b sales process, it could have an easier automation workflow. However, it drastically improved our sales process and enhanced the transparency of information processing. **What do you dislike about SuiteCRM?** They can build and develop more integration plugins available. More intuitive templates can be developed. Sending out newsletters could be enhanced to compete with the likes of ActiveCampaign. **What problems is SuiteCRM solving and how is that benefiting you?** A central place to access information with in-house options and a complete multi-layer role-based feature. ### 17. Customize Suite CRM as per your business needs **Rating:** 3.5/5.0 stars **Reviewed by:** Mustafa T. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about SuiteCRM?** Suite CRM is on the most customisable CRM whether it comes to UI, Dashboard or with the Code. You can customise this CRM as per your business requirements. **What do you dislike about SuiteCRM?** When it comes to a PHP based software or tool , security can be a concern as they have to many loopholes and suiteCRM use some outdate PHP version. When it comes to documentation limited information is available. **What problems is SuiteCRM solving and how is that benefiting you?** Suite CRM provides us good interface to generate reports and to keep a hawk eye view on sales and other business data. ### 18. Useful costomizable CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sakib S. | Frontend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about SuiteCRM?** Dashboards are much more customizable, easy to access, and integrate with other tools. User and role management feature helps to contribute to others. strong System securities. **What do you dislike about SuiteCRM?** There's nothing to dislike but, its a bit time consuming probably I have to explore more. **What problems is SuiteCRM solving and how is that benefiting you?** Finance, account management, and marketing strategies. Explore and run campaign plan etc. ### 19. SuiteCRM - Very average and messy **Rating:** 2.5/5.0 stars **Reviewed by:** Sandro K. | Sales Specialist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about SuiteCRM?** The website application itself has a lot of functionality, and modification options seem to be endless. It has some semblance of JIRA to it, meaning tons of customizations, a lot of information storage and management functions. **What do you dislike about SuiteCRM?** The software itself is messy in that it has so many different tags and functions for each option you're adding to it. It's working slowly, and the viewing of an added account is in no way user-friendly. If you add a record of any type, say your client to it and add some details to it; once you open it, the information is not displayed in a user-friendly manner. You might have to scroll or click through multiple tabs or pages to view various parameters of the record. **Recommendations to others considering SuiteCRM:** No! I would not recommend it. There are much better alternatives out there. Make your pick. **What problems is SuiteCRM solving and how is that benefiting you?** We are storing a lot of data in SuiteCRM, and we are using it to retrieve information on a daily basis, but as I mentioned before, we are not very satisfied with it. It's not fast, it's not user-friendly. ### 20. Manageable, though with a bit of skill. **Rating:** 3.0/5.0 stars **Reviewed by:** Keegan M. | Sales Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about SuiteCRM?** Its clean, clear, and concise. I appreciate the areas that allow for project tracking and reporting in a low cost option for CRM. **What do you dislike about SuiteCRM?** From a configurability perspective, there is a software development nuance you'll really need to have to get it off the ground. Wouldn't be for the faint of heart. **Recommendations to others considering SuiteCRM:** Come to Suite with a plan on how you want to build out the platform, sales, marketing, reporting, service. You can quickly get swept away with mismanagement of the database if there isn't an goal previously defined **What problems is SuiteCRM solving and how is that benefiting you?** We are using more as a project/ asset tracking post stales support perspective. Its helping us build out KPIs and report more efficiently. ### 21. SuiteCRM which suites my needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Manish C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about SuiteCRM?** Wide ramge of Features & Functionalities, designed to keep businesses in mind **What do you dislike about SuiteCRM?** There is nothing that i could dislike about SuiteCRM. **Recommendations to others considering SuiteCRM:** Just go for it, you won't regret **What problems is SuiteCRM solving and how is that benefiting you?** Dashboard, Analytics, Lead Management, Campaigns etc ### 22. Well written Marketing tool in PHP **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan R. | Mobile Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about SuiteCRM?** SuiteCRM is an orgainzed and easy to way to implement each task based on the priority. It is a user-friendly marketing tools and a good platform that can be customised based on the business needs. **What do you dislike about SuiteCRM?** It uses outdated versions of PHP which makes the application prone to cyber-attacks and can have loopholes that can harm the structure of the codebase. In order to resolve these issues, it has to be updated with the latest features. **What problems is SuiteCRM solving and how is that benefiting you?** The paid version of SuiteCRM enables a wide number of features that help the user run the business and increase productivity whilst establishing opportunities. ### 23. The best CRM software after Sugar CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver A. | Oliver, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about SuiteCRM?** Very simple interface for uses. And very easy to customize. **What do you dislike about SuiteCRM?** Base of this sowtfare are big for simple data. **What problems is SuiteCRM solving and how is that benefiting you?** Problem with evidention of Leads, Customers and realization. ### 24. Great CRM and fully customisable **Rating:** 4.0/5.0 stars **Reviewed by:** Randeep Singh D. | Web Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about SuiteCRM?** Suite CRM is very good product. Using this product we can setup very easily on every environment. Its very user friendly and Admin panel very good we can control every thing from there as per our requirement. **What do you dislike about SuiteCRM?** Some its hard to find out documentation for error we got when try to customise and new code as a feature. **What problems is SuiteCRM solving and how is that benefiting you?** Using SuiteCRM is very fast and reliable. Also its open source, alot of developer use that and build very creative products as per client requirements. Its make developer job easily to setup and save time. ### 25. Very useful and practicale **Rating:** 4.0/5.0 stars **Reviewed by:** Abdelhadi K. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SuiteCRM?** It allows the whole team to have a follow-up of our clients requests. **What do you dislike about SuiteCRM?** Sometimes it's slow and crashes too. It takes the IT team some time to get it back again. **Recommendations to others considering SuiteCRM:** Very practical to use and manage clients portfolio **What problems is SuiteCRM solving and how is that benefiting you?** Suitecrm solved our problem with the follow up. Before we had to remember a lot of things but now it does all the job for us ### 26. A Leader in CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SuiteCRM?** I like that they offer numerous modules to help organize our needs. The ability to integrate CRM with core business systems allows us to share and collaborate across any boundaries. **What do you dislike about SuiteCRM?** Sometimes the quality of the program can be off, but the pros outweigh the cons. The community aspect of it need improvement and maybe some feedback from users on how to redesign the flow. **Recommendations to others considering SuiteCRM:** Use multiple features to get a 360-degree view of the customer data. It will enable you to gain critical insights that can be used to enhance and nurture your business relationships. It is pretty affordable, so compare your current costs. **What problems is SuiteCRM solving and how is that benefiting you?** We can integrate more of our everyday needs into the system, and it also helps store and share customer data. It saves us money due to the affordability of the program. ### 27. Good customer management software. **Rating:** 4.0/5.0 stars **Reviewed by:** Janardhan P. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about SuiteCRM?** Very customized dashboard for business owners. They are providing key third-party integration as well. We will find found all our requirements in this CRM tool. **What do you dislike about SuiteCRM?** The cost of software is a little expensive for first-time business owners. **What problems is SuiteCRM solving and how is that benefiting you?** Leads generation and main thing relationship between my company and customers as well as my clients. ### 28. A free CRM? Yes, please! **Rating:** 4.0/5.0 stars **Reviewed by:** Gary N. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about SuiteCRM?** The biggest thing we like is that it is free! It's fairly easy to use and intuitive. **What do you dislike about SuiteCRM?** Our biggest dislike is that it requires a fair amount of setup and you need someone who understands PHP and how to implement a CRM. **What problems is SuiteCRM solving and how is that benefiting you?** We now have a CRM and for a small company, free is a great price! ### 29. SuiteCRM REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Usman A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about SuiteCRM?** I like the suitecrm Fast sales and marketing modules built-in modules to help flow the business process **What do you dislike about SuiteCRM?** I wouldn't say I like it not so good interface development is a bit complex. it becomes slow on large databases **Recommendations to others considering SuiteCRM:** Yes, i would recommend it to others. Good Lead Managment and Sales **What problems is SuiteCRM solving and how is that benefiting you?** I have provided the solutions to the insurance company and Law firms to manage their leads. ### 30. Open Source Cloud Based CRM Module **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about SuiteCRM?** Advanced user and role management feature. Security and System Settings. **What do you dislike about SuiteCRM?** Nothing as such on the downside. Still a lot to explore. **What problems is SuiteCRM solving and how is that benefiting you?** One of my previous organization we were struggling to manage the marketing and sales data, we were using some in house tool which had some limitations, hence we adopted CRM Suite and it removed all the hindrances we were facing before, now we can enter the marketing tasks, feedbacks. We can create the accounts for perspectives. We can get the reports and notifications on mail and many more. ### 31. SuiteCRM is a star product. **Rating:** 5.0/5.0 stars **Reviewed by:** Zahid B. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2021 **What do you like best about SuiteCRM?** easy to customize and use has all ht features that a powerful CRM should have. **What do you dislike about SuiteCRM?** There nothing to dislike here all of the things are present init. **Recommendations to others considering SuiteCRM:** Use it. It is far better than most of the paid crms out there. **What problems is SuiteCRM solving and how is that benefiting you?** Financial, Product delivery, and sales ### 32. Great results **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer M. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2021 **What do you like best about SuiteCRM?** Easy to use and gives accurate pricing...easy way to compare houses **What do you dislike about SuiteCRM?** A little time consuming and requires extra information **Recommendations to others considering SuiteCRM:** Easy to use and great info **What problems is SuiteCRM solving and how is that benefiting you?** Easy way to compare houses and price correctly ### 33. Very little tech documentation **Rating:** 2.0/5.0 stars **Reviewed by:** Matt P. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about SuiteCRM?** It's open source, free. The UI out of the box is pretty easy navigate. It's also nice that you can customize all your default modules with the studio tool. **What do you dislike about SuiteCRM?** - challenging to build with because there is so little tech documentation. The user modules are not really built for scale or security. I found it really frustrating to try and get more out of the CRM when there is very little documentation. **What problems is SuiteCRM solving and how is that benefiting you?** We needed a radius map solution which suiteCRM has by default -- however it's only available to admins and there's no easy way to customize the columns for the records that come in. We ended up losing a lot of critical time trying to build into it – and ultimately needed to build our own map tool. ### 34. SuiteCRM **Rating:** 5.0/5.0 stars **Reviewed by:** Zahid B. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about SuiteCRM?** One can do tons of customizations from views to accounts. **What do you dislike about SuiteCRM?** there is nothing in it that I don't like. **Recommendations to others considering SuiteCRM:** Please use it it's opensource and has tons of plugins in its store. **What problems is SuiteCRM solving and how is that benefiting you?** financial, accounting, and marketing ### 35. A powerful tool for a SME **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Paula S. | Marketing Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about SuiteCRM?** It is easy to use and customizable. The fact of having a module builder and a studio to modify native features allows for immediate adaptation to the business. The native integrations are also a differentiator. **What do you dislike about SuiteCRM?** So far, the add-ons offered on the official page are very expensive for LATAM, which leads us to develop things on our own. **Recommendations to others considering SuiteCRM:** It is an Open Source solution that can be easily implemented in the cloud and by your own team. The community version has many features, does not have licensing costs, and is an excellent way to start using a CRM in a small company with a limited budget for adopting this type of software. **What problems is SuiteCRM solving and how is that benefiting you?** Customer tracking and support service. ### 36. Good CRM with quite affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav S. | Manager -Inside Sales , Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2019 **What do you like best about SuiteCRM?** Suite CRM is good and user-friendly CRM, Previously I was using sales-force CRM and I found it difficult to use suite CRM for few days in the beginning then I find it normal and now I am using suite CRM from almost last one year and I am pretty happy with it. I am able to generate desired reports without any issue get better overview of campaigns and can set task and follow-up for the hot leads. Overall as compare to its price it delivering more than my expectation. **What do you dislike about SuiteCRM?** Few times its work pretty slow, especially when I fetch large reports, rest other things are completely fine and overall I am happy with it. **Recommendations to others considering SuiteCRM:** Instead of going for highly priced CRM try this once and I am sure you will thanked me later. **What problems is SuiteCRM solving and how is that benefiting you?** Detailed campaign reports was the biggest challenge we resolved with Suite CRM, it gives you detailed reporting of your sales campaign like Number of Follow-ups, Number of Hot leads, Number of Not Interested, Unsubscribe and opportunities. ### 37. Excellent Open Source CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about SuiteCRM?** The huge developer community around SuiteCRM ensures that you can always get the feature you need. **What do you dislike about SuiteCRM?** The UI can be made more modern and user friendly. **What problems is SuiteCRM solving and how is that benefiting you?** Automating and streamlining business processes. ### 38. With Suite CRM we have reinforced our customer service processes **Rating:** 4.5/5.0 stars **Reviewed by:** Millicent T F. | Chief Operating Officer, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about SuiteCRM?** Increase your frequent customers as well as potential ones by strengthening your customer service, marketing and sales processes, adding value to the data obtained through email marketing and capture pages associated with your website and social networks. What we like most is that you can conduct general customer satisfaction surveys with this same open source software **What do you dislike about SuiteCRM?** Sometimes the update on mobile devices becomes complicated, it is stuck and the cell phone must be restarted, however after the second attempt it continues normally, this can be a bit tedious but it is nothing to worry about so much, because there are more benefits that the disadvantages **Recommendations to others considering SuiteCRM:** If you want to have great communication with your customers, it is advisable to strengthen yourself with Suite CRM, it helps them to have multiple active functions in a single software, it is difficult to be attacked by viruses and hackers, among other great business solutions of great help. It also offers a very useful free version for all those new to the area, based on information and the capabilities of this tool. **What problems is SuiteCRM solving and how is that benefiting you?** Mainly strengthen our marketing via internet and so we search the web and consult with some colleagues, the latter were those who recommended Suite CRM with a great business solution to improve our internet marketing, find out more online, forums and networks social and we liked the opinions of what I could do, so we decided to give it a try since it is totally free to use this powerful tool ### 39. An excellent CRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Emmaculate P. | Mrs., Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about SuiteCRM?** SuiteCRM is a free CRM tool and no expenses are incurred in utilizing it. It is simple to track your calls and send them notifications about your products. It is easy to gather feedback from your customers about your products and services using this amazing tool survey option which is very much improved. This enables you to maintain a good rapport with your customers as you are able to know your mistakes and rectify them to improve their satisfaction. **What do you dislike about SuiteCRM?** It is not an easy task for you to install and use this amazing tool. Its mobile version is also still not available. **Recommendations to others considering SuiteCRM:** I recommend the use of SuiteCRM. It is a free CRM tool and no expenses are associated with its use. It enables you to easily gather feedback from your customers about your products and services, identify mistakes from the gathered feedback and solve them accordingly to improve and maintain your customer satisfaction. **What problems is SuiteCRM solving and how is that benefiting you?** SuiteCRM has enabled us to expand our business. We have noticed a significant increase in our sales and profits for the time we have used it. We have been using this tool to gather feedback from our customers about the products and services we offer. We then correct any negative feedback we receive and this makes our customers happy. We have many more new customers who are attracted by our excellent services and referred by our existing customers to us. Our sales volume has now increased and we have expanded our business from our increased profit. ### 40. Good open source CRM system **Rating:** 4.0/5.0 stars **Reviewed by:** Hardik P. | Project Team Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about SuiteCRM?** We can easily create a new fields with any data type and put any fields inside edit, list and detailview via studio. - Hook concept is awesome. - Easily generate dynamic reports and no need to assist another one. **What do you dislike about SuiteCRM?** - Need to improve the UI - Sometimes email module is taking long time to load the emails from servers - Should be fast loading **Recommendations to others considering SuiteCRM:** SuiteCRM needs to focus on UI side. **What problems is SuiteCRM solving and how is that benefiting you?** It is providing lots of features and we can create custom modules via module builder. ### 41. the most effective solution to manage your business. **Rating:** 4.5/5.0 stars **Reviewed by:** José Féliz C. | Especialista en ventas y marketing, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2019 **What do you like best about SuiteCRM?** I like it for the simple reason that it adapts easily to any type of business, has a very user-friendly interface, and is fully customizable with open source, free and without limitations. It is one of the best tools for interacting with our customers as it has functions for increased production in sales. I can also track calls thanks to the versatility of customer management. **What do you dislike about SuiteCRM?** It takes a lot to be able to install it and it takes a long time to start it up, but everything else works correctly. **Recommendations to others considering SuiteCRM:** If you want to have good development in terms of controlling your business in market sales, SuiteCRM is what you are looking for because it provides excellent feasible tools to enhance productivity in your organization. **What problems is SuiteCRM solving and how is that benefiting you?** it allows us to track our clients with the greatest reliability and scalability to adapt to their needs, and it also allows us to communicate very easily through email, calls, and sales progress tracking. ### 42. A free CRM to manage your business **Rating:** 4.0/5.0 stars **Reviewed by:** Collin V. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about SuiteCRM?** I love how easy Suite CRM is to implement, from features such as managing interactions with clients to keeping all your clients contact information to one place. You can fully scale your business using Suite CRM ! **What do you dislike about SuiteCRM?** I dislike how basic it is you have to get a developer in order to fully utilize Suite CRM ! it can be a burden especially coming from different CRM such a Salesforce or HubSpot ! **Recommendations to others considering SuiteCRM:** If your company's running on a budget, highly recommend using Suite CRM cemented onto your Hosting account . it's very easy to manage and very easy to set up ! **What problems is SuiteCRM solving and how is that benefiting you?** With Suite CRM we found it very easy to manage a pipeline of sales for all Representatives, from managing all interactions to taking basic analytical data of each rep to see how it can grow them in the near future . ### 43. CRM Suite excellent to increase your sales and within reach of all **Rating:** 5.0/5.0 stars **Reviewed by:** Monte H. | Lead Big Data Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about SuiteCRM?** CRM Suite is one of the best in the creation of tools to interact with your customers, it is very favorable thanks to its open source and free license that always make it look like the best option, it is very complete thanks to the versatility of client management, I also find the option of using surveys to be improving every day and knowing the inconveniences that our users spend very useful **What do you dislike about SuiteCRM?** Despite being free, its current version is obsolete and complicated to install with many limited options. It is not necessary to add that it would be very useful to have a mobile version of this CRM **Recommendations to others considering SuiteCRM:** It is a good option that is available to all, with excellent customer service. I highly recommend it since it is a good option and allows us to save time and money **What problems is SuiteCRM solving and how is that benefiting you?** CRM Suite is very comfortable and safe like no other, with the I have solved the communication problems that I previously had as my clients, and it has also helped me increase my income and save costs by having a record of everything ### 44. Free and powerful CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Alice W. | Chief Sales Officer, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2019 **What do you like best about SuiteCRM?** CRM Suite is one of the best in creating tools to interact with customers and it Finds up to other CRM such as: Salesforce and Dinamys, best of all is that it is free license and open source, with CRM Suite it is easier to manage the import and export of records **What do you dislike about SuiteCRM?** It is a bit obsolete and I would like there to be a way to have it on the mobile, we have to deepen it so that its handling is simpler **Recommendations to others considering SuiteCRM:** It is a good option as CRM and is available to everyone thanks to its free license. Very complete tool to increase sales thanks to the statistics that is handled, also allows a great customer service thanks to all the data we collect through email marketing **What problems is SuiteCRM solving and how is that benefiting you?** Thanks to Suite CRM, I have been able to resolve issues such as: the registration of interactions, customer follow-up, record keeping, supervision of employees, management of potential clients and future prospects. It is very comfortable and safe ### 45. Easy to use and intuitive CRM tool for tech savvy users. **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh S. | Co-Founder, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about SuiteCRM?** Suite CRM is the best self-hosted, open-source and customizable CRM. In fact, this is one open-source CRM that can face head-on with any other enterprise or cloud-based CRMs. Right from importing from a traditional database or importing from excel, Suite CRM also allows adding custom fields. **What do you dislike about SuiteCRM?** - Too much of customization and hence make sure to take notes accordingly as every customized module interacts differently with the backend. **Recommendations to others considering SuiteCRM:** You can either customize using modular builder or go for bespoke customization. Best part is it does not ask for any expensive software add-ons unlike others. **What problems is SuiteCRM solving and how is that benefiting you?** All you need is a little tweak by the developers and you are good to go for using SuiteCRM as per your needs. A must use for start-ups who are looking for substantial growth in business. ### 46. CRM Suite is the solution for many interaction problems **Rating:** 4.0/5.0 stars **Reviewed by:** Escobar T. | Business Development Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about SuiteCRM?** It is a free license CRM with very complete functions thanks to the versatility that it has to manage clients and with a variety of sales functions, you also have a choice of surveys offered to clients in which they evaluate us in such a way we can be aware of the points that we must improve, also offers different dynamic tools for interact with customers **What do you dislike about SuiteCRM?** It's a little outdated with a mobile version that's hard to install and has limited options, no however, it is still one of the most affordable and complete platforms of its kind **Recommendations to others considering SuiteCRM:** It is a great solution for business and personal growth although at the beginning you can It seems confusing, it's available to everyone thanks to its free license which would not be bad give it a try **What problems is SuiteCRM solving and how is that benefiting you?** It is very comfortable and sure that it will help solve communication problems with the client, track sales progress and have a record of all the forms, It is an excellent option that will help you grow and allow you to save costs ### 47. Its open source and you can develop any flow according to your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Mehul B. | Co-Founder & Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about SuiteCRM?** - Open Source. - You can customise as per your need. - You can manage Sales,Support,Marketing of any industry. - Enhance User and Role Management. **What do you dislike about SuiteCRM?** - Need to Work on UI part - Having bugs most common features like emails,campaign etc - Bad report module. Need good reporting module. **Recommendations to others considering SuiteCRM:** You can manage Sales,Support,Marketing of any industry. So without any doubt you can use SuiteCRM **What problems is SuiteCRM solving and how is that benefiting you?** We have developed many plugins to help suitecrm users. you can see all them at SuiteCRM Store https://store.suitecrm.com/members/dreamertechs/ ### 48. CRM Suite is the most complete solution for my sales system **Rating:** 5.0/5.0 stars **Reviewed by:** Eizen P. | Director Of Administration, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about SuiteCRM?** I like CRM Suite because it is totally free and has a wide variety of options that for me make it look much more complete than others, offering a variety of functions for my sales. I can track calls thanks to the versatility of customer management, that's great and little seen in other CRM **What do you dislike about SuiteCRM?** I do not like that it is complicated to install it since it can take time and effort or lead me to seek help from others who install it for me. I want to be able to do it myself without needing another or support **Recommendations to others considering SuiteCRM:** No doubt I recommend it because it will help you to contact users unlimitedly however you must have knowledge of what you will execute to have a better development and a good economy, besides the software is totally free or at least for me it was **What problems is SuiteCRM solving and how is that benefiting you?** I am solving communication problems with my clients because of this I have been using the software. I have had great advantage since I can contact more potential clients in an organized way saving costs and following up on the sales opportunities that are presented to me, something that I could not before. ### 49. excellent to increase the productivity of your business. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelimar maria C. | mechanical engineer and electrician, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2019 **What do you like best about SuiteCRM?** I love this solution because it provides a good service for free. CRM Suite is one of the best on the market and one of the preferred ones for the simple reason that it is scalable and has a comfortable and adaptable interface according to what you need, also has a good technical support that is completely aware of any inconvenience. **What do you dislike about SuiteCRM?** I would like to be able to use a mobile phone, everything else works correctly, I have nothing negative to say. **Recommendations to others considering SuiteCRM:** I recommend it totally, good service, SuiteCRM is unique and ideal. **What problems is SuiteCRM solving and how is that benefiting you?** we have facilitated the problems of records, we strengthen the link with our customers as we improve the management of personal clients. ### 50. Easy to use and a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy R. | Auto Reorder Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about SuiteCRM?** SuiteCRM is one of the best Customer Relation Management systems that I personally used. I've used other software in my previous lines of work but I prefer SuiteCRM hands down. SuiteCRM is useful when I need to call or email patients to set up meetings. It is easy to manage accounts with importing, exporting, and merging records. My favorite feature is the survey feature, it comes in handy to know what our patients like best. **What do you dislike about SuiteCRM?** SuiteCRM is a little dated and runs slow sometimes, of course, that could be a connection issue (according to my IT guy). Also, if you don't have the updated version, SuiteCRM 7.10 plus, there are limited theme options. It's not really that important, but I would like to make our pages a little more flashy. **Recommendations to others considering SuiteCRM:** It's worth a shot, I would at least try it before investing in the more updated options. **What problems is SuiteCRM solving and how is that benefiting you?** There have not been too many problems, but I can say that using SuiteCRM makes things go more smoothly. I was told that the old system was much worse and that SuiteCRM has been a blessing. ## SuiteCRM Discussions - [How much does SugarCRM cost?](https://www.g2.com/discussions/suitecrm-how-much-does-sugarcrm-cost) - [What is SugarCRM software?](https://www.g2.com/discussions/what-is-sugarcrm-software) - [How do I set up SuiteCRM?](https://www.g2.com/discussions/how-do-i-set-up-suitecrm) - [Is SuiteCRM free?](https://www.g2.com/discussions/is-suitecrm-free) - [View SuiteCRM pricing details and edition comparison](https://www.g2.com/products/suitecrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+12%3A50%3A03+-0500&secure%5Bsession_id%5D=871f88be-b02d-4d30-815b-1ab19eb633b0&secure%5Btoken%5D=04d8a11adfca269b1026ece06815edc620db457e3705430f734131bf5f1432b4&format=llm_user) ## SuiteCRM Integrations - [Slack](https://www.g2.com/products/slack/reviews) ## SuiteCRM Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SuiteCRM Alternatives - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (2,997 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,606 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,199 reviews)