--- title: Sugester CRM Reviews meta_title: 'Sugester CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Sugester CRM works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 3 scale: '5' date_modified: '2026-04-05' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Sugester CRM Reviews **Vendor:** Sugester **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.3/5.0 **Total Reviews:** 3 ## About Sugester CRM Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat. ## Sugester CRM Reviews ### 1. Simple and intuitive CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Karolina M. | Project manager, Sporting Goods, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Sugester CRM?** Sugester makes task delegating much easier - every task is addressed to a specific person and tracking is also very simple - tasks can be given different priorities, statuses and also deadlines. Sugester also allows linking multiple e-mail boxes so you can gather all emails in one place. I've also used live chat for communication with our customers which is a great convenience. Sugester offers 30 days for testing so you have plenty of time to check if Sugester suits you and which subscription plan is good for you. **What do you dislike about Sugester CRM?** I couldn't integrate my calendar from any other external tool. Also, there is a very limited amount of ready integrations with third-party tools - you can deal with that by API. **What problems is Sugester CRM solving and how is that benefiting you?** If you have a problem with the distribution of tasks Sugester is going to be a great solution for that. ### 2. Affordable CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Piotr S. | Kierownik e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Sugester CRM?** The suggester works well with a small group of consultants who need to handle multiple channels such as email, phone, or live chat. Its advantage is the reasonable price and advanced capabilities in terms of response templates. This allows consultants to manage their time more efficiently and respond to more requests. **What do you dislike about Sugester CRM?** Unfortunately, the support system and the tool itself in terms of user experience are somewhat "clunky" and "outdated." It does not fully meet all the needs reported by users/consultants in 2022. **What problems is Sugester CRM solving and how is that benefiting you?** The suggestion solved the main problem, which was the use of a single, general email inbox by several people. This caused communication noise, some emails from clients were overlooked, and the level of contact was not maintained. Additionally, it provided the possibility of quick and easy implementation of a basic live chat on the store's website. ### 3. Good CRM Organization and Tracker Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2016 **What do you like best about Sugester CRM?** I really like how Sugester CRM keeps track of all of my data from all over the place (email, phone call, message...) for me. I can keep track of all of my clients (and add their info) on the Client tab and from there created needed tasks. I can also see a snapshot of all tasks and their progress so I don't lose anything. Sugester also sends me reminders about tasks. Sugester also helps build profiles around my clients so that I can better serve them and help them out. There is so much more that Sugester does, and my company has only just started using its tools and I can already see how impactful it will be. **What do you dislike about Sugester CRM?** I have recently started using Sugester CRM, so I don't really have any major dislikes yet. **Recommendations to others considering Sugester CRM:** Test out the free trial first and see which products are needed. The plans can get a bit pricey the more products added. Monthly plan for medium size business is $29+$3 for each additional product used. **What problems is Sugester CRM solving and how is that benefiting you?** Sugester CRM is being utilized in order to keep track of customers, and be able to start building profiles around them so that we can more efficiently communicate to each individual based on their needs. ## Sugester CRM Discussions - [What is Sugester CRM used for?](https://www.g2.com/discussions/what-is-sugester-crm-used-for) - [View Sugester CRM pricing details and edition comparison](https://www.g2.com/products/sugester-crm/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+05%3A27%3A55+-0500&secure%5Bsession_id%5D=3c956ff1-9e30-4840-9952-d5246139baef&secure%5Btoken%5D=03930a8b772936c69d23b41adde7367e13726a32fe6ced287ecc74a9208c56cc&format=llm_user) ## Sugester CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting & Analytics** - Reporting - Dashboards - Forecasting ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization ## Top Sugester CRM Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,241 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)