Suger has completely eliminated the manual, repetitive work of creating AWS private offers. What used to take over 10 minutes navigating the Marketplace UI, toggling fields, double-checking inputs now takes less than a minute. It’s genuinely seamless, fast, and reliable.

The tool is intuitive and easy to use, with a clean UI and virtually no training required. It fits naturally into our workflow and provides the flexibility to adapt to our team’s specific use cases. From simple mappings to more complex automation, everything feels straightforward. The integration process was straightforward and required minimal effort from our side.

One of the biggest standouts is the support quality. The Suger team is responsive, helpful, and proactive. If something isn’t supported out of the box, they’ll work with us to figure out a solution and often ship enhancements quickly. Their white-glove onboarding and assistance really make them feel like a part of the team! Review collected by and hosted on G2.com.

Not much. Any issues we’ve had have been part of the natural learning curve or fast-paced product growth. The team always jumps in to help and fixes things fast. Their commitment to support is one of the reasons we trust the platform so much. Review collected by and hosted on G2.com.

Simplicity, white glove treatment to stand up and connect our instances, SFDC widget for easy deal registrations, automations to SFDC for closed won opps, and most importantly the TEAM! Review collected by and hosted on G2.com.

UI could be improved along with the analytics but I don't spend much time with either so its not a high priority for me anyways Review collected by and hosted on G2.com.

straightforward experience. customer support team is very helpful, works around the clock to help with urgent request Review collected by and hosted on G2.com.

wishlist for more configurations across the cloud service provider platforms Review collected by and hosted on G2.com.

It's been great working with the Suger team, our teamates associated with the rollout of Suger have had nothing but incredible feedback for their support team. We've enjoyed fast onboarding and Suger was quick to implement. Amazing support and customer service, with white-glove assistance all the way through the process. Review collected by and hosted on G2.com.

None so far. It's been a good experience working with Suger. Review collected by and hosted on G2.com.

The customer success team has been great, and very responsive. The tool is easy to use, and the implementation was very straightforward. It also integrates well with our salesforce tool. Review collected by and hosted on G2.com.

No downsides, we have been happy with the tool. There are some reports that we are having to create in SFDC, but that is a minor inconvenience. Review collected by and hosted on G2.com.

easy integration, great team, easy to use, super easy to implement, Review collected by and hosted on G2.com.

I have to write something here- but I really can't think of anything Review collected by and hosted on G2.com.

It does everything you need, and nothing that is unnecessary or adds confusion. Great usability and lets us track measurable result. I am able to work on high value projects because it saves us time. Review collected by and hosted on G2.com.

Growing company means it is always adjusting and updating things, good and bad to be part of that process (but mainly good). Review collected by and hosted on G2.com.

They provide a lot of insights to our customers marketplace deals, easy to use. Review collected by and hosted on G2.com.

The lag between creating an offer and when it populates into the Suger dashboard. My company is a very fast paced and waiting for an hour+ for a offer is a big deal. Especially for a company who does real time data movement. Review collected by and hosted on G2.com.

Ease of use and implementation with a proactive team. Review collected by and hosted on G2.com.

Nothing bad we have experienced. Excellent Customer Support Review collected by and hosted on G2.com.

The UI/UX is simple/intuitive. They provide fast customer support for any questions or technical issues. They have many integrations that are robust and easy to set up. I use this for every marketplace deal and makes me way more efficient in doing so. Review collected by and hosted on G2.com.

I haven't found a dislike yet. The product and team we work with are great. Review collected by and hosted on G2.com.