--- title: SugarSync Reviews meta\_title: 'SugarSync Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how SugarSync works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### SugarSync Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of SugarSync, enjoying effortless syncing across multiple devices with simple setup. [(6 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1416022&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of SugarSync, enabling quick configuration for seamless file synchronization across devices. [(3 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2427961&qs=pros-and-cons#reviews) Users value the **easy access and sharing** of files, making personal and professional organization seamless. [(2 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415555&qs=pros-and-cons#reviews) Users love the **easy collaboration** features of SugarSync, facilitating seamless file syncing and sharing across devices. [(2 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2482829&qs=pros-and-cons#reviews) Users value SugarSync's **reliable file syncing** , ensuring secure backups and instant updates across all devices. [(2 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415731&qs=pros-and-cons#reviews) Users experience **slow performance** with SugarSync, especially when syncing large files, hindering productivity and collaboration. [(2 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415655&qs=pros-and-cons#reviews) Users are frustrated by the **storage limitations** and inflexibility of features, affecting overall satisfaction with SugarSync. [(2 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2427959&qs=pros-and-cons#reviews) Users find **syncing issues** with SugarSync particularly challenging, especially with large files and real-time collaboration limitations. [(2 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415914&qs=pros-and-cons#reviews) Users find the **pricing high** for SugarSync, which may deter some from choosing the service. [(1 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2160972&qs=pros-and-cons#reviews) Users feel that SugarSync's pricing is **slightly higher** compared to other cloud storage options available. [(1 mentions)](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2482842&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SugarSync ##### 1. Ease of Use Users appreciate the **ease of use** of SugarSync, enjoying effortless syncing across multiple devices with simple setup. [ See 6 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1416022&qs=pros-and-cons#reviews) See Related User Reviews EH Elena H. 4.0/5 "Keeps Files in Sync Effortlessly, Needs More Collaboration Tools" What do you like about SugarSync? I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly availa ![Maherin c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maherin c.") MC Maherin c. Small-Business (50 or fewer emp.) 4.0/5 "Efficient Syncing with Room for Pricing Improvement" What do you like about SugarSync? I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great fo ##### 2. Easy Setup Users appreciate the **easy setup** of SugarSync, enabling quick configuration for seamless file synchronization across devices. [ See 3 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2427961&qs=pros-and-cons#reviews) See Related User Reviews EH Elena H. 4.0/5 "Keeps Files in Sync Effortlessly, Needs More Collaboration Tools" What do you like about SugarSync? I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly availa ![Maherin c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maherin c.") MC Maherin c. Small-Business (50 or fewer emp.) 4.0/5 "Efficient Syncing with Room for Pricing Improvement" What do you like about SugarSync? I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great fo ##### 3. Access Ease Users value the **easy access and sharing** of files, making personal and professional organization seamless. [ See 2 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415555&qs=pros-and-cons#reviews) See Related User Reviews ![Manuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel B.") MB Manuel B. Small-Business (50 or fewer emp.) 2.5/5 "Easy File Sharing, But Limited Storage and Infrequent Updates" What do you like about SugarSync? I liked having all my personal, academic, and work files available at my fingertips. It was also really easy to share them with my peers. ![Shariful i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shariful i.") SI Shariful i. Mid-Market (51-1000 emp.) 4.5/5 "How useful SugarSync" What do you like about SugarSync? The most useful part of SugarSync this interface and Using are simply everyone can use this ##### 4. Easy Collaboration Users love the **easy collaboration** features of SugarSync, facilitating seamless file syncing and sharing across devices. [ See 2 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2482829&qs=pros-and-cons#reviews) See Related User Reviews EH Elena H. 4.0/5 "Keeps Files in Sync Effortlessly, Needs More Collaboration Tools" What do you like about SugarSync? I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly availa ![Maherin c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maherin c.") MC Maherin c. Small-Business (50 or fewer emp.) 4.0/5 "Efficient Syncing with Room for Pricing Improvement" What do you like about SugarSync? I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great fo ##### 5. Reliability Users value SugarSync's **reliable file syncing** , ensuring secure backups and instant updates across all devices. [ See 2 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415731&qs=pros-and-cons#reviews) See Related User Reviews ![Maherin c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maherin c.") MC Maherin c. Small-Business (50 or fewer emp.) 4.0/5 "Efficient Syncing with Room for Pricing Improvement" What do you like about SugarSync? I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great fo ![Parth P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parth P.") PP Parth P. Enterprise (\> 1000 emp.) 4.5/5 ""Efficient File Syncing and Backup Solution for Professionals"" What do you like about SugarSync? If my device gets stolen or lost, SugarSync’s “Remote Wipe” feature allows me to delete all synced files from that device remotely... ### 5 Cons or Disadvantages of SugarSync ##### 1. Slow Performance Users experience **slow performance** with SugarSync, especially when syncing large files, hindering productivity and collaboration. [ See 2 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415655&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Reliable cloud for device-wide sync, but not for team collabs" What do you dislike about SugarSync? While SugarSync works well for syncing, it is slower than alternatives such as Dropbox when handling large files. There is very little room for simult ![Alban H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alban H.") AH Alban H. Small-Business (50 or fewer emp.) 5.0/5 "Its very nicd" What do you dislike about SugarSync? Loading it is to much to wait for starting ##### 2. Storage Limitations Users are frustrated by the **storage limitations** and inflexibility of features, affecting overall satisfaction with SugarSync. [ See 2 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2427959&qs=pros-and-cons#reviews) See Related User Reviews ![Manuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel B.") MB Manuel B. Small-Business (50 or fewer emp.) 2.5/5 "Easy File Sharing, But Limited Storage and Infrequent Updates" What do you dislike about SugarSync? The storage capacity was limited, and updates didn’t come very often. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.0/5 "Flexible Sync with Room for Mobile App Improvement" What do you dislike about SugarSync? I find the inflexibility of the 'Designated Sync Folder' model a bit limiting. Also, the mobile app experience could be better. Initially, I found it ##### 3. Syncing Issues Users find **syncing issues** with SugarSync particularly challenging, especially with large files and real-time collaboration limitations. [ See 2 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=1415914&qs=pros-and-cons#reviews) See Related User Reviews EH Elena H. 4.0/5 "Keeps Files in Sync Effortlessly, Needs More Collaboration Tools" What do you dislike about SugarSync? I believe it can be faster, more collaborative, and simpler for beginners. Make it more intuitive, more interactive, and more 'live' for teams, then e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Reliable cloud for device-wide sync, but not for team collabs" What do you dislike about SugarSync? While SugarSync works well for syncing, it is slower than alternatives such as Dropbox when handling large files. There is very little room for simult ##### 4. Cost Issues Users find the **pricing high** for SugarSync, which may deter some from choosing the service. [ See 1 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2160972&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Reliable cloud for device-wide sync, but not for team collabs" What do you dislike about SugarSync? While SugarSync works well for syncing, it is slower than alternatives such as Dropbox when handling large files. There is very little room for simult ##### 5. Expensive Users feel that SugarSync's pricing is **slightly higher** compared to other cloud storage options available. [ See 1 mentions ](https://www.g2.com/products/sugarsync/reviews?filters%5Bsentiment_snippet%5D=2482842&qs=pros-and-cons#reviews) See Related User Reviews ![Maherin c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maherin c.") MC Maherin c. Small-Business (50 or fewer emp.) 4.0/5 "Efficient Syncing with Room for Pricing Improvement" What do you dislike about SugarSync? I think the pricing is slightly higher compared to some other cloud storage tools. ## Top-Rated Alternatives [ ![Microsoft OneDrive for Business](https://images.g2crowd.com/uploads/product/hd_favicon/77584a7700826174b9c8ec31d2ba1600/microsoft-onedrive-for-business.svg "Microsoft OneDrive for Business") Microsoft OneDrive for Business 4.3/5(10,412) ](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) [ ![pCloud](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f4c1b0f7379b2a1de55946da9bd5d166/pcloud.png "pCloud") pCloud 4.3/5(166) ](https://www.g2.com/products/pcloud/reviews) [ ![Box](https://images.g2crowd.com/uploads/product/hd_favicon/3d3eeece24c2d6963722f3fb8f7a03e7/box.svg "Box") Box 4.2/5(5,260) ](https://www.g2.com/products/box/reviews) [ View All Alternatives ](https://www.g2.com/products/sugarsync/competitors/alternatives) ![Shagun G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shagun G.") SG Shagun G. Program Management Lead Enterprise (\> 1000 emp.) 9/6/2022 "Easytouse, intuitive solution" 5/5 What do you like best about SugarSync? Foremost it was cheap to use sugarsync than other competitors. Plus, it is available across all platforms- mobile, mac, windows. The sync option automatically sync the files and updates the changes everywhere Review collected by and hosted on G2.com. What do you dislike about SugarSync? Nothing to complain about here. We wanted a easy to use cross-platform file syncing software and SugarSync is right on point. I think it will reach many organisations given the price point it is offering its services. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? We are using this to share and sync all files across our team members. It helps us to create a online backup so that no file is lost if there is a problem in one device. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FM Francesco M. Business Development Consultant Mid-Market (51-1000 emp.) 5/27/2022 "Quite Expensive Cloud Backup Solution! Good customer support" 3/5 What do you like best about SugarSync? SugarSync is a great option while you're at work. In case you would like to share a big file, that is far too hefty to email, that's where SugarSync comes in as it has a Microsoft Outlook plugin to let you easily share. Review collected by and hosted on G2.com. What do you dislike about SugarSync? Pricing! SugarSync is probably the costliest option amongst all the rivals it has in the market. Large businesses sharing massive data will have no issues paying their subscription fees, but a small organization will be turned off for sure. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? Sugar Sync does the job exactly how they advertise themselves. My files are synchronized, and I select the folders I want to share. I backup all my devices using SS and all my data to date has been safe. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vishvajeet Singh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishvajeet Singh M.") VM Vishvajeet Singh M. Web Application Developer Intern Mid-Market (51-1000 emp.) 6/24/2022 "Amazing Cloud file sharing service" 4.5/5 What do you like best about SugarSync? The fact that my files will be always be accessible and i can retrieve them whenever i feel like without thinking about my memory storage and they also provide free trial which is great. Review collected by and hosted on G2.com. What do you dislike about SugarSync? Didn't find any notable negative points but yeah sometimes it could be a bit slow Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? I don't have to save my documents without filling my memory storage. Review collected by and hosted on G2.com. Show More 7/6/2022 Validated ReviewerIncentivizedSource: G2 invite ![Nadeem S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadeem S.") NS Nadeem S. Business Development Manager Small-Business (50 or fewer emp.) 3/2/2022 "Review: sugarsync.com" 5/5 What do you like best about SugarSync? I have been using Sugarsync.com for quite a while; all my saved archives are synced to the site. I can record from another gadget, including remaking to another device following the loss of the hard drive. The modest cost of the help is incredibly worth it. Review collected by and hosted on G2.com. What do you dislike about SugarSync? You could have seen SS doesn't have any steady documentation and irrefutably less portrays how it sees "contraptions." Its assistance is apparent/silly. My enrollment is near the end, and I will seek reimbursement for undocumented/bombarding organizations. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? Synchronization of my essential files is being done through SugarSync's portal. I always wanted to have a solution that can assist me in keeping my files up to date—an excellent solution for my types of businesses with good customer support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Randi W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randi W.") RW Randi W. Consultant Small-Business (50 or fewer emp.) 10/15/2021 "Easily Move/Share Documents from the Cloud" 5/5 What do you like best about SugarSync? Sugar Sync works much like any cloud drive -- it allows you to upload files from one location and and access them at another location or on another device remotely. The interface is simple and clean. It also allows you to share documents and collaborate. If you've used Box, DropBox, GoogleDrive, or any similar product then you are already familiar with the functions. It is more convenient and secure than carrying around thumb drives when you need to get data from Point A to Point B. And oh yes, it was free as an add-on to a paid product. It is true document portability in a straightforward, easy to use package. Review collected by and hosted on G2.com. What do you dislike about SugarSync? There isn't anything to dislike about SugarSynch. It works well. I don't love the name, but it is a sweet little piece of software. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? SugarSynch is great if you travel or work from different locations. You don't need to worry about plugging in a thumb drive only to find you grabbed the wrong device and don't have the files you need with you. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohammad I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad I.") MI Mohammad I. Network Security Engineer Small-Business (50 or fewer emp.) 8/14/2022 "Good for online Storage." 3.5/5 What do you like best about SugarSync? Mobile application works great, this is same across platforms. Review collected by and hosted on G2.com. What do you dislike about SugarSync? There is nothing I would say I dislike but it is not as good as Dropbox. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? I just used this service to sync my files from android and windows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Tobacco](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Tobacco") UT Verified User in Tobacco Small-Business (50 or fewer emp.) 7/22/2022 "Slow or non functional to delete move files photos." 0.5/5 What do you like best about SugarSync? looks like it's easy to use, at a reasonable price Review collected by and hosted on G2.com. What do you dislike about SugarSync? I've had it for years, just in case, now I want to delete stuff I no longer need. Next to impossible to choose say 500 photos and delete them, or even to zip file them??? Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? storage Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Reza B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reza B.") RB Reza B. Product Manager Computer Software Small-Business (50 or fewer emp.) 12/20/2021 "Not flashy but gets the job done!" 4/5 What do you like best about SugarSync? Simple to use. Great upload speed. Offering decent features. Having desktop application. Most important of all, it is affordable comparing to the competitors but offer most of their capabilities. Review collected by and hosted on G2.com. What do you dislike about SugarSync? Some of the options are not easy to find. For example, I was having a hard time finding the option to create new folders in the web version. Also, the UI is too old. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? Gathering all the client information, marketing materials, brochures, media files etc in one place and sending the access to relevant people within the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Small-Business (50 or fewer emp.) 11/10/2021 "Robust and Reliable back-up service" 4.5/5 What do you like best about SugarSync? I like that it instantly backs up my files whether on my laptop or mobile. Also, very handy that I can access my files directly from my Microsoft for Windows plugin, unlike google drive. I appreciate that I am able to collaborate with team members through this service and quickly update files as necessary. Review collected by and hosted on G2.com. What do you dislike about SugarSync? I dislike the user interface. I don't find it as intuitive as some services like google drive. It takes a little getting used to but after that things run smoothly. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? I am able to quickly upload files from all sources which makes this service invaluable. I feel that my files are safe and that I can access my files with ease. I don't have to worry about carrying around a portable drive as I have plenty of cloud storage with SugarSync and fast upload and download times. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 8/17/2022 "Really good interface but takes a long time to backup" 3.5/5 What do you like best about SugarSync? The user interface, very easy to navigate! Review collected by and hosted on G2.com. What do you dislike about SugarSync? The backups take too long to process and should be faster. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? It allows me to backup critical information we may otherwise have a chance of losing. Review collected by and hosted on G2.com. 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