--- title: SugarSync Reviews meta\_title: 'SugarSync Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how SugarSync works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 81 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # SugarSync Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SugarSync but has limited features. Are you part of the SugarSync team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SugarSync is a comprehensive cloud storage service that enables users to back up, access, synchronize, and share files across multiple devices, including computers and mobile platforms. It supports various operating systems such as Windows, macOS, iOS, and Android, ensuring seamless integration into diverse digital environments. By continuously monitoring and updating changes to files, SugarSync ensures that users have the most current versions available across all their devices. Key Features and Functionality: - Automatic File Synchronization: SugarSync continuously monitors files for changes, automatically updating and synchronizing them across all linked devices. - Cross-Platform Compatibility: The service supports multiple operating systems, including Windows, macOS, iOS, and Android, facilitating seamless integration across various devices. - Secure File Sharing: Users can share files and folders privately or publicly, with options to control permissions and track access. - Data Backup and Recovery: SugarSync provides robust backup solutions, ensuring data is securely stored and recoverable in case of device loss or failure. - Remote Data Management: In the event of device theft or loss, users can remotely wipe their data to prevent unauthorized access. Primary Value and User Solutions: SugarSync addresses the need for efficient and secure file management in an increasingly digital and mobile world. By offering automatic synchronization and backup, it ensures that users have access to their latest files anytime, anywhere, without the risk of data loss. The service's cross-platform compatibility and secure sharing capabilities enhance collaboration and productivity, making it an ideal solution for both individuals and businesses seeking reliable and accessible cloud storage. * * * Seller [Ziff Davis](https://www.g2.com/sellers/ziff-davis) Discussions [SugarSync Community](https://www.g2.com/products/sugarsync/discuss) Solution Type Best-of-Breed Overview by marc sobul (Associate Director, Product Marketing) Show More ## Pricing Pricing provided by SugarSync. ### 100GB $7.49 per month ### 250Gb $9.99 per month [ View More Pricing Information ](https://www.g2.com/products/sugarsync/pricing) ## Top-Rated Alternatives [ ![Microsoft OneDrive for Business](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft OneDrive for Business") Microsoft OneDrive for Business 4.3/5(10,413) ](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) [ ![pCloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "pCloud") pCloud 4.3/5(166) ](https://www.g2.com/products/pcloud/reviews) [ ![Box](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Box") Box 4.2/5(5,260) ](https://www.g2.com/products/box/reviews) [ View All Alternatives ](https://www.g2.com/products/sugarsync/competitors/alternatives) ## User Insights Average based on 81 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Joseph W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph W.") JW Joseph W. Owner Small-Business (50 or fewer emp.) 4/30/2026 "Flexible Folder Sync Without a “Magic” Folder—Keeps Files Organized Your Way" 3.5/5 What do you like best about SugarSync? I like that SugarSync lets me sync any folder on my PC without forcing me to move everything into a specific “magic” folder. That kind of flexibility makes it much easier to keep my files organized the way I prefer, and it’s a feature many other cloud services simply don’t offer. Review collected by and hosted on G2.com. What do you dislike about SugarSync? ​Cost: It is significantly more expensive than competitors like Dropbox or Google Drive, and it lacks a permanent free tier. ​Performance: Users often report high CPU and memory usage, which can slow down computers, along with sluggish upload speeds for large files. ​Technical Issues: Common bugs include file duplication, folders getting "stuck" during synchronization, and difficulties syncing across multiple devices. ​Support & Interface: The web interface is widely considered outdated and "clunky," while customer support is often described as slow or non-responsive. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? By allowing me to synchronize my various documents across many different operating systems Review collected by and hosted on G2.com. Show More 5/9/2026 Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Fidela Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fidela Y.") FY Fidela Y. Senior Video Editor Media Production Mid-Market (51-1000 emp.) 4/17/2026 "Real-Time Sync and Backup Solution with Room for Speed Improvement" 4/5 What do you like best about SugarSync? I like SugarSync's reliable, real-time sync across all my devices and its worry-free automatic backup, which is essential for our media production work. The seamless cross-device syncing keeps my video projects, raw footage, and editing files up to date between my desktop workstation, laptop, and on-location equipment, so I don't have to manually transfer files or deal with conflicting versions. The continuous, automatic backup protects our large, irreplaceable media files without any extra effort, which means I never fear losing critical footage or edits. Its secure file sharing feature allows me to send high-resolution clips and rough cuts to clients and team members quickly and safely, bypassing email restrictions. The platform is intuitive and requires little maintenance, allowing our team to focus on production rather than file management. The initial setup of SugarSync was straightforward and hassle-free for our team. Review collected by and hosted on G2.com. What do you dislike about SugarSync? While SugarSync meets our core media production needs, there are a few areas that don’t perform as well as we’d like and could use improvement. First, upload and sync speeds noticeably slow down with large video files, such as raw 4K footage and high-resolution project assets, which are central to our work. This delays access to files when moving between studio and on-location setups. Second, the desktop sync client occasionally freezes or lags when handling massive media folders, requiring manual restarts that disrupt our editing workflow. Third, file versioning is limited and doesn’t retain enough historical copies for long-term video projects, making it difficult to recover earlier edits when needed. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? SugarSync reliably syncs large media files across my devices in real time, provides automatic backup, and facilitates secure file sharing. It reduces errors, saves time on file management, ensures secure backup, and streamlines collaboration in our media production workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EH Elena H. 2/5/2026 "Keeps Files in Sync Effortlessly, Needs More Collaboration Tools" 4/5 What do you like best about SugarSync? I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly available while making sharing and teamwork smoother. What I love the most about it is how effortlessly it keeps everything in sync across all devices. The syncing feature helps turn my files into digital teammates, always up to date, always available, and always backed up. The initial setup was easy to navigate through. Review collected by and hosted on G2.com. What do you dislike about SugarSync? I believe it can be faster, more collaborative, and simpler for beginners. Make it more intuitive, more interactive, and more 'live' for teams, then even beginners can use it confidently without fear of losing files or messing up syncing. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? I use SugarSync to back up and sync files across devices. It keeps my files safe, organized, instantly available, and enhances sharing and teamwork. The syncing feature ensures my files are always up to date and backed up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ST Stefan T. Op Mgr Small-Business (50 or fewer emp.) 4/28/2026 "Fast Sync with Minor Installation Hiccups" 4/5 What do you like best about SugarSync? I use SugarSync for syncing data efficiently. I really appreciate the fast sync feature, which makes sure that my data is the same across all locations. The installation was fairly easy, making it convenient to get started. Review collected by and hosted on G2.com. What do you dislike about SugarSync? I've had to reinstall the service because of some issues. Specifically, software issues with Windows caused me to reinstall the software. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? I use SugarSync to sync data, solving data redundancy and duplication issues, and providing a backup service. It offers fast sync for data across all locations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Maherin c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maherin c.") MC Maherin c. Freelancer Small-Business (50 or fewer emp.) 2/1/2026 "Efficient Syncing with Room for Pricing Improvement" 4/5 What do you like best about SugarSync? I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great folder, file access, and sharing features. I find SugarSync very valuable because it keeps files securely backed up and syncs across all of my devices, saving my time and reducing my risk of data loss. It's also very flexible to use. The initial setup was quite good. Review collected by and hosted on G2.com. What do you dislike about SugarSync? I think the pricing is slightly higher compared to some other cloud storage tools. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? I think SugarSync allows easy file syncing and backup across multiple devices, saving my time and reducing my risk of data loss. It's very flexible to use and securely backs up files. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Emily H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily H.") EH Emily H. Marketing & Technology Manager Small-Business (50 or fewer emp.) 4/28/2026 "Secure and Mobile-Friendly, But Pricey Storage" 4/5 What do you like best about SugarSync? I use SugarSync for storing a lot of business files, photos, and documents. I appreciate how it keeps everything secure and in one place. The mobile function is pretty good, and the initial setup was easy enough. Review collected by and hosted on G2.com. What do you dislike about SugarSync? The price for the storage you get is not the best. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? SugarSync keeps everything secure and in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") UI Verified User in Investment Management Small-Business (50 or fewer emp.) 7/12/2025 "Reliable cloud for device-wide sync, but not for team collabs" 4/5 What do you like best about SugarSync? We use SugarSync to sync files across our multiple remote teams, and the unlimited device support has been a major advantage to us. The file explorer makes it simple for every day users to browse and manage. It ensures everyone has access to the latest version without much confusion. Review collected by and hosted on G2.com. What do you dislike about SugarSync? While SugarSync works well for syncing, it is slower than alternatives such as Dropbox when handling large files. There is very little room for simultaneous document editing making real-time collaboration difficult. The pricing also feels high. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? SugarSync helped our cloud keep of file sharing and updates across multiple teams and locations. It helps us avoid version conflicts and ensured everyone is working on the latest files. For syncing and simple file access, it is good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Andrea G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea G.") AG Andrea G. Mr Computer Software Small-Business (50 or fewer emp.) 6/13/2024 "I did use SugarSync mainly for file sync between devices" 4/5 What do you like best about SugarSync? I like the product and range of features, when I open the account I did it with the purpose of sharing files between computers, omre than for the storage optio. It has quite a lot of features. Review collected by and hosted on G2.com. What do you dislike about SugarSync? Sugar Sync did have a free tier on the personal tier but unfortunately was discontinued, given my limited usage I did not upgrade Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? sync files Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris E.") CE Chris E. Chris Element Small-Business (50 or fewer emp.) 1/31/2024 "File Sharing service worth using" 4/5 What do you like best about SugarSync? I love how i'm able to access my files across all devices without having to wait for them to fully upload. This is amazing when it comes to collaborating with other artists when producing music. Review collected by and hosted on G2.com. What do you dislike about SugarSync? Very expensive service compared to what im used to paying at other companies. For this reason I no longer user it & am trying other companies. Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? It was allowing me to access my files on all computer and phone. Easy for music collaboration and saves me time when on deadlines working on music scores,etc Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 10/20/2023 "Cloud Storage and backup solution" 4/5 What do you like best about SugarSync? Instant stream data between sugar sync apps and versionong capabilities Review collected by and hosted on G2.com. What do you dislike about SugarSync? price plans are expensive and complex encryption Review collected by and hosted on G2.com. What problems is SugarSync solving and how is that benefiting you? Secure system and offers synced storage for distribution across devices Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SugarSync? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SugarSync ](https://www.g2.com/products/sugarsync/discussions/new) GU Guest User What is SugarSync used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sugarsync-used-for) ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") G2 Verified User in Public Relations and Communications • Last activity over 6 years ago Sharing with non-SugarSync users: is it free? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/sharing-with-non-sugarsync-users-is-it-free) [ View all Discussions ](https://www.g2.com/products/sugarsync/discuss) ## Pricing Options Pricing provided by SugarSync. ### 100GB $7.49 per month ### 250Gb $9.99 per month ### 500GB $24.99 per month [ View More Pricing Information ](https://www.g2.com/products/sugarsync/pricing) SugarSync Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_790f5095f4e17577cead05669971b794/microsoft-onedrive-for-business.jpg "Product Avatar Image") Microsoft OneDrive 4.3/5(10,413) [ Compare Now ](https://www.g2.com/compare/microsoft-onedrive-for-business-vs-sugarsync) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f4c1b0f7379b2a1de55946da9bd5d166/pcloud.png "Product Avatar Image") pCloud 4.3/5(166) [ Compare Now ](https://www.g2.com/compare/sugarsync-vs-pcloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint 4/5(8,980) [ Compare Now ](https://www.g2.com/compare/microsoft-sharepoint-vs-sugarsync) ##### ##### SugarSync Features File Management Device Syncing Web Interface File Type Support Collaboration File following File Sharing Simultaneously Editing Administration Storage Limits Security Platform Performance and Reliability [ View More Features ](https://www.g2.com/products/sugarsync/features) ##### Categories on G2 [Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)[Online Backup](https://www.g2.com/categories/online-backup) ##### Explore More [What machine translation tools and APIs are worth knowing about for someone who wants a broad picture of what options exist before making a platform decision?](https://www.g2.com/discussions/what-machine-translation-tools-and-apis-are-worth-knowing-about-for-someone-who-wants-a-broad-picture-of-what-options-exist-before-making-a-platform-decision)[Which webinar provider is best for large events](https://www.g2.com/discussions/which-webinar-provider-is-best-for-large-events)[Popular marketing analytics platforms for businesses](https://www.g2.com/discussions/popular-marketing-analytics-platforms-for-businesses) [Best enterprise resource planning software](https://www.g2.com/discussions/best-enterprise-resource-planning-erp-software-what-s-your-top-pick)[Which home care agency management platforms integrate scheduling, billing, and compliance tracking in a single system?](https://www.g2.com/discussions/which-home-care-agency-management-platforms-integrate-scheduling-billing-and-compliance-tracking-in-a-single-system)[Pros and Cons Details](https://www.g2.com/products/sugarsync/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)