Ability to customise fields and change colours Review collected by and hosted on G2.com.

I am not sure if it has marketing capabilities such as HubSpot Review collected by and hosted on G2.com.

SugarCRM has made our process for invoicing reoccurring license much more effective. Review collected by and hosted on G2.com.

I would like the AI functionality to be included in the license fee. Review collected by and hosted on G2.com.

Sugar CRM has all the capabilities to build a good customer card history. You see clearly what dates are known and can build a nice calendar for an account manager with his/her tasks, appointments and phone calls. Is it easy to use and clearly. Review collected by and hosted on G2.com.

If a contact works at multiple clients, you must create this contact multiple times. Because of this way of adminsitration, there is unnecessary administration. Review collected by and hosted on G2.com.

Very easy to use and navigate. Would recommend for sure! Review collected by and hosted on G2.com.

I think Sugar can add a few more simple features like auto-correct for simple words Review collected by and hosted on G2.com.

Sugar sell provides a good platform to organize all of our leads in one place, and everything is fairly intuitive. Review collected by and hosted on G2.com.

When it comes to the more technical side of things it can be difficult, particularly when integrating e-mail services such as mailchimp. Review collected by and hosted on G2.com.

I like the customization aspect, scheduled reporting and the robust dashboards. I find customer support overall positive. Some have started included videos to explain resolutions which I love. Review collected by and hosted on G2.com.

I havne't figured out a way when someone leaves or starts to easily update BPM's, dashboard reports etc with the nes person. Wish there were weekly tips sent to users with features we may not know about or utilize properly. Review collected by and hosted on G2.com.

Good functionality, with ability to add licenses as company grows. Review collected by and hosted on G2.com.

Would be more useful to us if written in Python, not php. Review collected by and hosted on G2.com.

I like the mass update option

Also, how easy it is to navigate and find all records right there, for example when you are in the Accouint table, you can see invoices, ship to addresses, contacts, etc. This is very important to have it all there when you are part of the Sales team. Review collected by and hosted on G2.com.

We, well, I personally, liked almost everything. The only downside was when we had to constantly clear our cookies and cache otherwise Sugar CRM would appear just blank. When trying to reach out Sugar Support, we barely received any communication. That makes it really hard, especially for the sales and engineering team. Review collected by and hosted on G2.com.

We have been able to improve our sales efficiency significantly (~40%) with enhanced reporting capabilities, connecting our CRM with other data sources, etc to give our sales team more time to focus on selling and enabling them to work smarter. Review collected by and hosted on G2.com.

We have a unique and complex account base, there are some areas where we have had to come up with work arounds to make our data work in Sugar, but most of the time we are able to do that successfully. Review collected by and hosted on G2.com.

We love the reporting capabilities of CRM and the customization option that is offered Review collected by and hosted on G2.com.

The integration process has been the most frustrating Review collected by and hosted on G2.com.