We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to catpture and track all of our relevant documentation so that we know we are compliant. We are in a much better position to make clear and timely decisions with easy to configure reports that help us keep our finger on the pulse. It has automated these previously manual tasks. We would have no hesitation in recommending Sugar CRM as a valuable tool for any business. Review collected by and hosted on G2.com.

Nothing really. We have been using it for over adecade and have no reason to stop now. It delivers the functionality we need in our business, and I would recommend it to any business looking to grow with a platform that grows alongside them Review collected by and hosted on G2.com.

The best thing about Sugar Sell is that it fits seamlessly into our way of doing business.

We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.

From lead capture through to creating accounts, contacts and managing sales opportunities we have found Sugar Sell to be the perfect complement to our own workflows and processes. At any given time, we know exactly what our pipeline is like our forecasts of revenues and margins so we can make informed business decisions reliably and accurately. Review collected by and hosted on G2.com.

There’s not a lot to dislike about Sugar Sell to be honest. The platform has grown and evolved with time and has added a demand generation component with Sugar Market and at the other end, Sugar Serve for customer service. It’s something that we have considered but for now it is delivering what our business users need, and we’re very pleased with it. Review collected by and hosted on G2.com.

I like the Dashboard functionalities, as well as the abilities to Report across any pathway that exists in the system, without being limited to 2-3 modules at a time. Review collected by and hosted on G2.com.

It has capacity issues when working with large volumes of data (20 million records) that have complex relationships between them and calculations. The import feature also is quite limited when working with large quantities of data that have relationships across modules. Review collected by and hosted on G2.com.

The dashbaords and reporting are the best thing about SugarSell Review collected by and hosted on G2.com.

One of the only downsides i have come across is the licence based pricing for bigger teams. Review collected by and hosted on G2.com.

Versatility is useful for making new fields and it's interactions Review collected by and hosted on G2.com.

The warnings have some problems, for example Review collected by and hosted on G2.com.

Ease of use for all the stakeholders with or without technical expertise Review collected by and hosted on G2.com.

Limitations with automations to help team to integrate with other apps Review collected by and hosted on G2.com.

The contract function for recurring deals - that automates renewals. Review collected by and hosted on G2.com.

It's not as intuitive as it could be for new users Review collected by and hosted on G2.com.

The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen. Review collected by and hosted on G2.com.

Not a dislike but something to be aware of is that due to the customizable nature you'll need a team well versed in your business processes to help in getting the system configured. With so many options it can be a bit overwhelming. Also, the price is not for the faint of heart. it will be a significant investment. When comparing the investment against other programs be sure to compare it to the others highest tier pricing. This is because Sugar includes all functionality, other CRM's will nickle and dime you for the features you need. Review collected by and hosted on G2.com.

Don t confuse usage and adoption

How to engage users, CRM champion is a good idea Review collected by and hosted on G2.com.

NA

Skin interface and color collection like templates Review collected by and hosted on G2.com.

Its configuration capabilities with external applications and its modularity Review collected by and hosted on G2.com.

It takes a long time to pull huge reports (over 200k records) which forces the user to breakdown the report into smaller ones in order to successfully export the original report Review collected by and hosted on G2.com.