Aadil A.
AA
Aadil A.
Senior Marketing Manager (CRM and Marketing Automation)
Mid-Market (51-1000 emp.)
"My experience has been very comfortable and I can rely on the Sugar team to guide me the right way"
5/5
What do you like best about Sugar Sell?

its ability to connect to different tools Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

you can improve in reporting, give the user more features Review collected by and hosted on G2.com.

Sarah L.
SL
Sarah L.
Commercial Manager (Sales, Customer Service, and Marketing)
Mid-Market (51-1000 emp.)
"A useful and flexible CRM."
3.5/5
What do you like best about Sugar Sell?

The ability to customise screens and modules to suit our business. It's easy for my users to navigate. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The price, it's an expensive tool to use.

Finding help or answers to problems can be difficult. Review collected by and hosted on G2.com.

SS
Sean Ching S.
Small-Business (50 or fewer emp.)
"It is convenient when using as a group."
5/5
What do you like best about Sugar Sell?

It is convenient when using as a group. Individual users can upload the sales information whenever and wherever they want, and their manager could be informed right away. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

There is an error with the headline view when impersonating as another user. Normally, the CEO would like me to assist in recording information from his personal sales to his account; but when I impersonated into his account, there is a headline view cut-off which prevent me from creating or converting leads. They are preparing a version update regarding the impersonation usage. It will help me to assist my manager in recording information into his account more conveniently. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
Mid-Market (51-1000 emp.)
"Helpful Support, Lots of Roadblocks"
3/5
What do you like best about Sugar Sell?

The support that my SugarCRM team and Sugar Supprt provides me, and the ability to customize the platform exactly to our best practices as an organization. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

We have dealt with many glitches, both for admin and end-users, that have only ever been added to an "Idea". At times, SugarCRM feels a little bare bones, like a developer tool that has not been made fully usable to an average end-user yet. Review collected by and hosted on G2.com.

ML
Martin L.
Enterprise (> 1000 emp.)
"A breath of fresh air"
4.5/5
What do you like best about Sugar Sell?

The fact that it can tailor our business needs Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

We have had a few issues when there has been planned maintenance Review collected by and hosted on G2.com.

MH
Mel H.
Mid-Market (51-1000 emp.)
"Great system"
4.5/5
What do you like best about Sugar Sell?

Intuitive, end user friendly, easy to config with limited knowledge Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

I haven't found anything yet in the system Review collected by and hosted on G2.com.

Jordan M.
JM
Jordan M.
Sales Manager
Small-Business (50 or fewer emp.)
"Great platform that is easily customized and intuitive"
4/5
What do you like best about Sugar Sell?

The ability to navigate to anywhere, from inside any page. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Some of the functionality requires a lot of cusotmisation which can be costly and break the system a little. Review collected by and hosted on G2.com.

Will D.
WD
Will D.
Chief Marketing Officer
Mid-Market (51-1000 emp.)
"Customer Service and Product Agility"
5/5
What do you like best about Sugar Sell?

The organization behind Sugar is first-class from a client experience standpoint. The product offers a level of agility you do not get with the incumbent CRM cloud solutions, yet it provides an enterprise solution meeting the needs of a $100M+ company.

As the executive stakeholder, I could depend on the team at Sugar to make my job more effective and that goes a long way toward the success of my users and the administrator responsible for the system. When we started to experience some compounding problems as a result of sales organization changes, the team at Sugar jumped in and brought in a quarterback, Uzochi to facilitate expediting solutions for us.

We took advantage of SugarCare to help us with unique integration to our customized internal tools. Vince and his team were instrumental in knocking out an integration and helping us over solve complex business problems allowing us to have the velocity we needed to begin to use these new capabilities.

I can not say enough good things about the executive leadership at Sugar and the entire support team that helps us regularly. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

I would say this is more of a compliment versus a dislike. No one has the number of off-the-shelf integrations as SalesForce and with Sugar, they go deep versus wide, and being focused is not a bad thing.

I loved it when we had two additional executives join our sales team who had been using Force at their prior companies, but after a demo of Sugar's forecasting and advanced reporting, they became fans. Review collected by and hosted on G2.com.

RS
Rachel S.
Enterprise (> 1000 emp.)
"Great experience for a first time CRM implementation"
4/5
What do you like best about Sugar Sell?

The partnership we have with our Sugar team has helped our implementation go smoothly. The software is user friendly and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

I wish the reporting within Sugar was more robust. Review collected by and hosted on G2.com.

Richard O.
RO
Richard O.
Photographer
Small-Business (50 or fewer emp.)
"Very flexible solution with great insights"
4/5
What do you like best about Sugar Sell?

The way each module can be configured and then related to dashboards and reports for better data visibility Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

That sell and service should be in 1 place Review collected by and hosted on G2.com.