When we have issues in our instance it is incredibly helpful to have Support on hand. Our cases have always been resolved promptly where possible. Review collected by and hosted on G2.com.

It is difficult to understand Sugar Logic syntax with a background in development- it would be helpful to have more Support documentation for specific use cases in creating calculated fields. Review collected by and hosted on G2.com.

Modular and we can leave it with our process design Review collected by and hosted on G2.com.

Few consultancies in Brazil and the high cost for our currency Review collected by and hosted on G2.com.

Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account .

Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market. Review collected by and hosted on G2.com.

Quote module doesn't work successfully for us - reorganises listing of products randomly to quote document. Review collected by and hosted on G2.com.

Sugar Sell can handle hundreds of Lead enquiries per day across all our Homebuilding brands. As a home builder servicing many different clients and brands, we can customise the flow using built-in Process Definitions logic to ensure the correct Enquiry falls in the hands of the right Sales Professional. Review collected by and hosted on G2.com.

The one item I dislike is the difficulty in how the system can handle duplicate leads automatically. It would be great if you could group duplicate or related Leads into one based on a ceryain field such email or phone out of the box. Review collected by and hosted on G2.com.

The level of flexibility and customisation that can be achieved without the need for developers is impressive. Being able to create detailed reports with strong visuals for our dashboards has been a big game changer for us. The mobile app has worked very well for our sales team and having the support of the Sugar community to exchange ideas and assist with solutions has been very helpful. Integrating Sugar with our existing systems has been fairly straightforward also. Review collected by and hosted on G2.com.

There isn't much to dislike with Sugar, it's been an excellent system.

Having the ability to use Sugar Logic to create formulas which make fields behave in a certain way is excellent, however, it can be frustrating to use and I would personally like to see a bit more support in this area. Review collected by and hosted on G2.com.

Sugar Sell helps me keep track of my status with all of my clients. The reports are very helpful with keeping weekly and monthly reviews of follow-ups and how many clients in each channel we're maintinaing contact with. The SugarClub lessons are very helpful with understanding how to implement everything. Review collected by and hosted on G2.com.

I've found creating dashboards difficult—I'm sure that I'm able to have multiple reports on a single dashboard, but I haven't been able to intuitively put it together. Some things really need a learning curve. Review collected by and hosted on G2.com.

The ability to easily create modules and fields on the fly. Able to get additional data into the system easily. Review collected by and hosted on G2.com.

The module record displays, which there was an easier way to arrange the screens to see important reports easier. Also, an integration with PowerBI reporting so that we could include better visualizations Review collected by and hosted on G2.com.

The dashboards, having them be interactive and the focus drawer meaning you never have to leave where you are.

Having different levels of access available using teams and role management. Review collected by and hosted on G2.com.

Logging users out when doing updates in the background. Review collected by and hosted on G2.com.

Sugar Sell has a lot to offer, much of which can be customized and tweaked - even for those who aren't able to code. I constantly change various functions, screens, options, processes, etc. throughout the modules our team regularly uses and am able to do so quickly. Most changes immediately take effect, too.

I have a great account management team who is always there to help when problems arise or we have new project needs.

Our system houses many records and over 200 regular users and we rarely encounter issues with system speed or bandwidth. Review collected by and hosted on G2.com.

Sometimes the experience is a little glitchy and features don't always perform as they should. Small things like random loading messages that won't go away, a screen refreshing for no reason when entering information (and you have to start over), etc.

They push an excessive amount of upgrades each year, particularly when you have a highly customzied environment that requires thorough UAT each time. Review collected by and hosted on G2.com.

Sugar Sell is a powerful CRM solution that can be adjusted to your organisations needs.

SugarCRM is focused on customers needs as compared to other competitors that are keen on releasing new solutions all the time, Sell focuses on optimizing its already great functionality. Review collected by and hosted on G2.com.

As every system you need time to invest. Review collected by and hosted on G2.com.