It supports our saml integration along with SSO. Review collected by and hosted on G2.com.
A terminated bucket would help know who has been term'd throughout the months for simpler way to clean-up. Review collected by and hosted on G2.com.
Does what most CRMs do for less than some of the most expensive enterprise products out there. Review collected by and hosted on G2.com.
Clunky legacy infrastructure makes configuration difficult. Review collected by and hosted on G2.com.
Hello,
Thank you for sharing your insights about Sugar Sell on G2. We greatly appreciate your feedback as it guides our continuous efforts to enhance our service.
We're pleased to hear that Sugar Sell meets your CRM 360-View needs efficiently at a competitive price. We aim to deliver a powerful CRM solution that offers significant value without the hefty price tag associated with many enterprise products.
We acknowledge your views regarding our infrastructure. Sugar Sell is designed as a low-code/no-code solution, which may require a bit more time upfront to implement. However, this approach is intended to simplify and enhance the configuration process, allowing for easier adjustments and a better fit for your specific needs once set up. It may also interest you to know we have a major focus and continous program of modernizing our overall UI/UX experience.
If you encounter any specific issues or need assistance, our support team is ready and eager to help. We also provide Professional Services and access to approved implementation Partners for additional engagement and setup. Of course, there are also many resources available in SugarClub that can assist you and your team in getting started. Feel free to reach out to me directly at cpennington@sugarcrm.com if you have any further questions or need additional support.
We are committed to ensuring that Sugar Sell not only meets but exceeds your expectations. Thank you once again for your feedback, which is crucial in helping us improve and better serve you.
Chris Pennington, CCO
See how Sugar Sell improvedIt helps me keep things organized and remind me of things that i need to do. Always nice when i forget things because i am so busy and it gives me the push to get things done. Review collected by and hosted on G2.com.
Sugar can be buggy a lot. You have to find little tricks to navigate the system or you will not find what you need. It can be very irritating when you are looking something up and it won't show so you have to use 20 filters to try to find it. Review collected by and hosted on G2.com.
Hi Michael,
Thank you for sharing your thoughts on Sugar Sell! We're glad to hear that it helps keep your tasks organized and on track. Your feedback about the challenges you face with system bugs and navigation is invaluable, as we are continuously working to enhance the platform's usability and fix these issues.
If you haven't yet, we'd love to invite you to join our SugarClub community where you can find tips and tricks shared by other users.
See how Sugar Sell improvedEasy of use. The application is straightfoward and meets the needs of our business without being overly complicated Review collected by and hosted on G2.com.
Intergration is not ideal in our environment as we have a number of proprietatry outions that we pass data from Sugar to. Review collected by and hosted on G2.com.
There are a variety of features available and the customer support is quite helpful Review collected by and hosted on G2.com.
The user interface could be more accessible for all team members Review collected by and hosted on G2.com.
Sugar is loaded with features and things you can do to accomplish virtually any sales pipeline needs. Their support team is relatively quick to respond to questions too! Review collected by and hosted on G2.com.
The abundance of features can create a daunting scenario during implementation. They do offer setup services but they are a bit pricey. The documenation is vast, and there is a community forum, but I've found it difficult to always find exactly what I'm looking for. Review collected by and hosted on G2.com.
Hi Joe,
Thank you for your kind words about our support team! We're thrilled to know that our assistance met your needs effectively.
Since you're already familiar with our SugarClub community, we encourage you to continue engaging and sharing your experiences there. Asking questions and interacting with fellow users can provide additional support and offer new perspectives on utilizing Sugar more effectively.
We truly appreciate your participation in the community and are here to support you whenever you need us.
See how Sugar Sell improvedHow flexible it is and how we have been able to adapt it with ease as our business has grown. For example we have added extra modules in-house, somethign I haven;t been able to do with other CRMs. Review collected by and hosted on G2.com.
The cost, but you are paying for a quality product and the suport that comes with it, is well worth it. Review collected by and hosted on G2.com.
SugarCRM helps to manage and monitor customer information, drive sales leads, sort out client requests and carry out additional sales and marketing functions.
Great to derive insights about the leads/accounts in creating informed business decisions.
SugarCRM can be accessed by mobile devices as it has the facility to enter prospect details seamlessly on a mobile device and can also be linked with a number of third-party applications. Review collected by and hosted on G2.com.
SugarCRM lacks a lot of CRM features and functions as compared to commercial on-demand CRM software systems in the market, the reporting and ease of access to content can be improved Review collected by and hosted on G2.com.
Hello Sai,
Thank you for your insightful review! We’re delighted to hear that SugarCRM is effectively managing customer information, driving sales leads, and enhancing your business decisions. It's also great to know our mobile accessibility and third-party integrations are meeting your needs.
We’d love for you to join our SugarClub community to connect with other users and share more experiences. Thank you for being a valued part of our community, and we look forward to seeing you in SugarClub!
See how Sugar Sell improvedEasy to use and understand. The knowledge base is easy to find information in if we have issues to work through. Review collected by and hosted on G2.com.
Our support rep seems to be only out to make a dollar and isn't actually caring about what we need for our business. We've tried some other areas to try to get more information on training and those people seem to be more helpful. Review collected by and hosted on G2.com.
Ease of use
Flexibility
Ease of integration Review collected by and hosted on G2.com.
Brand Awareness
Few plugins
Customer support Review collected by and hosted on G2.com.