Sugar Sell (formerly SugarCRM) Reviews & Product Details

The standard (unaltered) product provides tools (Studio and Business Process Manager) that allows customization to match the company's business instead of needing to modify the business process to match the product. Review collected by and hosted on G2.com.

I'd like to be able to use the Studio Tool with the Email Module, and have the Teams available in the Business Process Manager. Review collected by and hosted on G2.com.

One of Sugar's strengths is in its segmenting of Leads, Accounts, Contacts. This is most helpful in knowing what stage a customer (or potential one) is at. By having this type of grouping, and the subsequent information that is attached to it, it makes it easy to manage the accounts and people who do business with your company. Review collected by and hosted on G2.com.

I think the element that needs the most improvement would be finding individuals or accounts in the CRM. If you simply know the name of a company or an individual then the process will go smoothly. If you don't, having to scroll the database and wait as each page slowly loads after about 30-50 contacts can be daunting. I would like to see a more updated system that allows to you access all information more rapidly. Review collected by and hosted on G2.com.

We appreciate Sugar Sell's flexibility and the ease with which it can adapt to our needs. We have been able to customise a lot of modules and fields to better reflect our daily business. We have been using Sugar for 6 years and it has kept improving constantly. Review collected by and hosted on G2.com.

The interface could be more user-friendly, but apart from that no complain Review collected by and hosted on G2.com.

We love the Accounts and Opportunites module! Review collected by and hosted on G2.com.

The optic is something you need to get used to at first, but it is not bad. Review collected by and hosted on G2.com.

The flexibility and scalability are fantastic. I also appreciate the flexibility to be able to deploy on premise or leave on demand. Support is very responsive. Review collected by and hosted on G2.com.

Only dislike is that its marketing has not yet made the name/brand as widely known as others. Review collected by and hosted on G2.com.

Sugar is highly customizable and allows for non out of the box solutions. Review collected by and hosted on G2.com.

The lack of customer service and willingness to assist in ANY way, shape, or form is somewhat unheard of to me. I have never seen a platform/service with lower standards. Additionally, Sugar is very dated and lacks a friendly user interface, therefore being a major turnoff to staff ease of use and adoption. Review collected by and hosted on G2.com.

Sugar Sell allows for better tracking of revenue earning streams. It forces a usage of line items, quotes, forecasts and the renewal console among other things. The renewals console is fantastic and the BPM comes with alot of stuff out of box. The BPM system is way easier to use and the visual design is absolutely fantastic. Review collected by and hosted on G2.com.

BPM is limited in what it can do. The entire system is very cumbersome to design and customize to your companies needs. It takes a business analyst or two a year or more to really hone in the system for all use cases. Customization is great but man its lengthy. Maybe some more mass update featuring would help so much. Sugar sell should definitely be Integrated before a company really takes off. There are many small bugs that may occur. Knowing how to repair your own instance is key to not having to use the support line all the time. The renewal process for sell is awful because it is so new. The fact that sugar uses other companies to sell their products can slow down needed change and lead to confusion. Because their products are broken out, Sugar is now much more expensive to get a complete package of all the things you would need to completely run a company. Improvements to the module loader are far over due. It would be nice if sugar Market wasn't 12k a year minimum. We already pay alot as a small company anyways and Market has alot of what we need. We also have to pay for special customization to get both serve and sell and we know enterprise is going to go away at some point so it just seems like sugar is trying to raise their revenue without pissing off their customers by forcing a switch to more expensive subscriptions. They offer more stuff, but a more up to date general package with maybe some built in integrations would be well appreciated. Review collected by and hosted on G2.com.

I love that I was able to create custom reports and views. While keeping everything in one place Review collected by and hosted on G2.com.

Really don't have anything negative to say. Review collected by and hosted on G2.com.

Sugar does have a lot of add ons that make the platform a lot more worth while to use. But you have to be willing to upgrade and put a lot of time into getting the CRM the way you want it. Review collected by and hosted on G2.com.

If you start with just basic or even a few of the add ons, the platform is slow, constantly needs to reload, often crashes if you are trying to do a lot at once. Compared to other CRM platforms, this just doesn't have the capacity to do what others can. Also the mobile app is trash. Review collected by and hosted on G2.com.

La autogestión que nos permite llevar a cabo, me permite adaptar la herramienta de acuerdo a mis necesidades de negocio y me permite tener un control sobre cada lead de mis campañas, sabiendo los resultados configurando reportes de seguimiento y control. Esto nos ayuda mucho para analizar y tomar decisiones con los resultado obtenidos. Por otro lado, es muy flexible la integración con otras herramientas para ejecutar acciones que complementan la estrategia. Review collected by and hosted on G2.com.

La reportería (Informes. dashlet y dashboards) podría mejorarse para poder gestionar la operación de manera más efectiva. Review collected by and hosted on G2.com.

It allows me to add large amounts of targets. For mass email campaigns. Its my favorite prospecting tool. I can track the progress of a prospect thru my sales funnel. I can se accurate revenue forecasts. Review collected by and hosted on G2.com.

Some features are unnecessary. Some times it gives fields that I don't need. Review collected by and hosted on G2.com.

I liked how relational the database of contact information was when I was setting up a new file or retrieving an existing user file to make a prospect call list from. It was really easy to find all the contact details as well as to see the notes and past history related to each contact posted in the user files. The data flowed very well and was all on one page and you didn't have to move around too much to see the information you wanted to know about each client. Review collected by and hosted on G2.com.

Sugar was really slow when it came to updating files or downloading data. If you wanted to move around on the page you had to scroll and scroll which took forever. I did not like how it seemed glitchy after using it for two years. Review collected by and hosted on G2.com.

First i like how the system has a wide deployment across different devices and the easy of using the functions. The product has a very responsive notification reminder and the social media integration for marketing its more effective.

Email market marketing capability its also fantastic and the Automation marketing integration is also nice. Review collected by and hosted on G2.com.

I so far seen no problems using this CRM platform, and even getting started to the tool was very simple. Review collected by and hosted on G2.com.

SugarCRM is very flexible, and user friendly to customize. I have the cloud based service on the SugarCRM server, and response time is very fast, and up-time is 99.99%. Review collected by and hosted on G2.com.

Latest upgrade to 7.8 is not as visually appealing or simple as the previous version 6.7. Works pretty much the same as far as I can tell. Review collected by and hosted on G2.com.

SugarCRM is the best among the customer relationship management (CRM). SugarCRM is presently exclusive programming utilized by organizations all things considered. Advertisers and client experience experts likewise use SugarCRM. It helps to take the company growth to the next level. It deals with sales force automation, marketing campaigns, customer support, Social CRM, and reporting. Review collected by and hosted on G2.com.

For making customization one should know coding. Auto-log option for incoming and outgoing calls are not available. The training provided for updations and software is not comprehensive. Technical support is expensive. It does not support all free versions. Review collected by and hosted on G2.com.

Highly customizable within the platform. Once you know the language, easy to customize nearly every part of the experience without breaking the system. Review collected by and hosted on G2.com.

Would like to see more options in reporting and/or better documentation. Review collected by and hosted on G2.com.

SugarCRM is one of the best software as it helps to increase sales faster. It allows small and big companies to track their data like sales, invoices, bills in a much better way. This tool is very easy to use and have an excellent interface. This software always provides the best customer relationships. The interface is responsive and designed very well. It has an excellent database system which can also be copied to other servers. It is very easy to use because of its simple design and easy to use interface. It provides security of data information and I can handle different campaigns. Review collected by and hosted on G2.com.

SugarCRM provides good services with excellent user-friendly and responsive interface. The main issue faced is time consumption for the setup. Review collected by and hosted on G2.com.