---
title: Sugar CRM Connector Reviews
meta_title: 'Sugar CRM Connector Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Sugar CRM Connector works for a business like yours.
aggregate_rating:
  rating_value: 3.4
  review_count: 4
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# Sugar CRM Connector Reviews
**Vendor:** Softphone.it  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 3.4/5.0  
**Total Reviews:** 4
## About Sugar CRM Connector
The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.



## Sugar CRM Connector Pros & Cons
**What users like:**

- Users value the **versatility** of Sugar CRM Connector, enhancing their product sales strategies effectively. (1 reviews)

**What users dislike:**

- Users find the **difficult navigation** of Sugar CRM Connector challenging, impacting their overall user experience. (1 reviews)

## Sugar CRM Connector Reviews
  ### 1. Sugar CRM vs. Hubspot

**Rating:** 2.0/5.0 stars

**Reviewed by:** Sabra A. | SDR, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about Sugar CRM Connector?**

The data that gathered on what WAS recorded was good.

**What do you dislike about Sugar CRM Connector?**

Our team had trouble connecting and tracking emails. Also couldn't connect to calendars. Scheduling activities and meetings had to be entered in manually.

**What problems is Sugar CRM Connector solving and how is that benefiting you?**

In a perfect world it would help us sync together data.


## Sugar CRM Connector Discussions
  - [What is Sugar CRM Connector used for?](https://www.g2.com/discussions/what-is-sugar-crm-connector-used-for)

- [View Sugar CRM Connector pricing details and edition comparison](https://www.g2.com/products/sugar-crm-connector/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A42%3A56+-0500&secure%5Bsession_id%5D=c3377e5d-efe9-4986-b109-78629aa1df6e&secure%5Btoken%5D=7379ffbbfc6c094b8486182ae71e4635e0271b6cfbfe5745daf445de23535008&format=llm_user)

## Sugar CRM Connector Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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