BC

Brent C.

Marketing Manager

Mid-Market (51-1000 emp.)

6/27/2018

"Solid Website Security for Your Site and Peace of Mind for You! Look no further than Sucuri!!"

5/5

What do you like best about Sucuri?

We can easily rank these in order: 1.) Customer Service: quick, expert response to any question or issue with your website. 2.) Easy to use customer dashboard to monitor performance of your site, force site scans, update settings for multiple features of the website firewall, and easily access any site back-ups. 3.) Customer Engagement: Sucuri provides information to their customers via monthly newsletters and periodic webinars which keep you informed on industry updates and issues. This feature has allowed us to become more educated on website security. 4.) Competitive pricing: Sucuri offers great prices for their service. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

This is a difficult section to fill out as we have sincerely enjoyed our business relationship with Sucuri, so we don't necessarily DISLIKE anything! The only thing that comes to mind is probably user-related: 1.) The customer/administrator dashboard could be updated for easier use of access. Their are many features available to use, but not sure that we have been able to take advantage of all of them based on our overall knowledge. Advanced website developers will probably have no issues, but the admin panel could probably be formatted into a simpler layout for beginner/intermediate users. Review collected by and hosted on G2.com.

Recommendations to others considering Sucuri:

We used to think that via a SSL and firewall features built into our site from our selected CMS, that we didn't need any additional security. We learned our lesson the hard way! There are so many viruses, hackers, and site vulnerabilities that can disable and shutdown your site in seconds---damaging the hard work of your team and possibly damaging the status of your organization with daily users. You can also spend hours researching website security online, becoming frustrated because of prices and the unknown. Do yourself a favor, look no further, and get protection for your website that will provide you the confidence that your site can stand up to any threats online!! Review collected by and hosted on G2.com.

What problems is Sucuri solving and how is that benefiting you?

As mentioned earlier, we only utilize the website security service for our organization's single site. With that being said, the capabilities of Sucuri's product have far outreached our expectations. The solid website firewall, daily server side scanner, malware protection, and site reporting features allow us to be confident that our site is consistently being protected by solid security software.

This allow us to focus on creating content and visuals to our site while being confident that our site is protected from any attacks. The analytical tools provided by Sucuri also help us to monitor the set and customize the settings. IF we ever have a security issue, we're confident that the team at Sucuri will address it quickly and offer a solution. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/19/2018

"Horrible stay away"

0.5/5

What do you like best about Sucuri?

Once finally setup they removed any malware Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

I had an issue with Malware and signed up for Sucuri. It took them over 24 hours just to look at my website. After finally getting to it they could not run the full scan due to techincal reasons. In the end it took 5 days before all was said and done. They knocked out my website for 5 days. Ridiculous. Afterwards I kept them on as I wanted my website protected. Ever since every month there is an issue with them where they knock out my website due their firewalls.

Cancelling now, they have cost me THOUSANDS. ! Review collected by and hosted on G2.com.

AP

Verified User in Photography

Small-Business (50 or fewer emp.)

11/23/2018

"It's been a nightmare..."

0/5

What do you like best about Sucuri?

They did remove a malware. That is all. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

They messed up everything. Their support is terrible. My website stopped working. It's been two weeks and still nothing is working... I am very frustrated with them. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/11/2018

"Securi has gone down hill in last 12 months"

0.5/5

What do you like best about Sucuri?

Really struggling to find anything positive. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

Here is the response from Securi and id like to know if we change the IP / whats involved / what would be affected and if this might be a workable solution while we get the updates and other stuff done in the background just so we go live asap?

"The website that is behind the firewall is secured. However if a hacker knows the host IP, they can use it to attack your website directly. We, of course, cannot give a 100% guarantee that the website is secured enough without the bypass protection as we cannot know if some malicious agent knows the host IP and is willing to exploit that. So while the final decision would need to be yours, I can say that having just firewall without bypass prevention would protect your website in most cases." Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

10/15/2018

"Poor support on Professional plan"

1.5/5

What do you like best about Sucuri?

The firewall is very good amd easy to implement, Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

Support is very bad, waiting more than 19 hours after submitting a malware removal request, no follow up or updates from support, Very stressful when u need urgent attention to block malware Review collected by and hosted on G2.com.

JH

Josh H.

Owner - Creative Director - Web/Graphic Designer

Graphic Design

Small-Business (50 or fewer emp.)

7/6/2017

"My trusted website security partner"

5/5

What do you like best about Sucuri?

We've had 100% success rate in keeping my clients' sites protected and safe from hackers since partnering with Sucuri in 2015. Their support is second to none and their agency style interface/dashboard makes it easy for me to manage all my sites which are being monitored and protected. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

Sucuri is the best at what they do, but they aren't cheap. There are competitors and some free plugins that are also doing a good job that provide more affordable options for website agencies like mine and business owners. Review collected by and hosted on G2.com.

What problems is Sucuri solving and how is that benefiting you?

Sucuri has helped me remove malware and clean up blacklisted sites then have assisted in monitoring and protecting those sites for the long haul. They have also done a great job at educating me in the realm of website security with their webinars and training videos which I in turn pass on to my clients when they have questions about security or their site is hacked. Review collected by and hosted on G2.com.

EA

Eric A.

Owner

Internet

Small-Business (50 or fewer emp.)

7/6/2017

"World-class service for the World Wide Web"

5/5

What do you like best about Sucuri?

Sucuri's experience with preventing, locating, and eliminating malware is second to none. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

There's not much to dislike, really. I would love to see Sucuri add some features to their WordPress plugin so that it's more of a competitor to plugins like WordFence and iThemes Security. Review collected by and hosted on G2.com.

What problems is Sucuri solving and how is that benefiting you?

We work with clients of all sizes and experience levels. When a site is hacked, it doesn't make sense for us to handle it ourselves. Hacks have gotten too complex and, unless you're an engineer, it's hard to manually remove malware and feel confident that you've got it all.

Sucuri makes this process easy. They do a great job of malware removal and more importantly a terrific job of helping site owners proactively keep their sites safe using the CloudProxy Web Application Firewall/CDN. Review collected by and hosted on G2.com.

BS

Brian S.

President

Small-Business (50 or fewer emp.)

7/6/2017

Business partner of the seller or seller's competitor, not included in G2 scores.

"Peace of mind for my agency and our clients"

5/5

What do you like best about Sucuri?

Sucuri's ever-improving user interface and features Make it quick, efficient, and simple to protect our client's data and websites. I know they are constantly looking forward to threats, and proactively upgrading their systems and firewall to an ensure the highest level of protection possible. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

We would like to take advantage of the free SSL certificates; it is difficult to implement the LetsEncrypt SSL on our websites due to the hosting structure. Review collected by and hosted on G2.com.

Recommendations to others considering Sucuri:

will Review collected by and hosted on G2.com.

What problems is Sucuri solving and how is that benefiting you?

Sucuri gives me peace of mind in an increasingly insecure digital world. I rest easy knowing that our website and my client's websites are protected by Sucuri and that they specialize in protecting the open source platform that we prefer. Review collected by and hosted on G2.com.

JP

Janice P.

Marine Educator, Writer, Designer

Writing and Editing

Small-Business (50 or fewer emp.)

7/6/2017

"Sucuri Is An Excellent Source for Website Security"

5/5

What do you like best about Sucuri?

When I was suddenly aware that my website, primarily used by teachers and children, had been hacked, I needed the problem resolved ASAP. Sucuri had my website back to normal within a half hour of reporting the problem and signing up for service. I will never leave my website unprotected again, and have been pleased with Sucuri handling this security. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

I haven't found anything not to like about Sucuri. Any communications I've had with them have been professional and informative. Review collected by and hosted on G2.com.

CR

Christy R.

Vice President of Operations & Marketing

Small-Business (50 or fewer emp.)

7/14/2017

"Great app for protecting your website. "

5/5

What do you like best about Sucuri?

Sucuri's quick response to any issues with my site is extremely important to me. They are easy to contact and willing to help. They have been able to provide information to me that my hosting company could not provide, allowing me help troubleshoot and solve the problem quickly. Review collected by and hosted on G2.com.

What do you dislike about Sucuri?

I have been very pleased with their service and response times. I have not been unhappy with anything that I have needed their help with. Review collected by and hosted on G2.com.