Supposedly help secure my Web site but not sure how. Review collected by and hosted on G2.com.

User interface, Web site and dashboard navigation, and customer support extremely hard to navigate. Next to impossible to get support people to speak English rather than technobabble. Impossible to do something as simple as provide log in info to my account so Securi can activate Web firewall or find existing support tickets on their site. Review collected by and hosted on G2.com.

I did not like anything about the company. Initially, i liked the price and the seemingly good reviews, but the company tries to remove the bad reviews and paying anything for this company is too much. Review collected by and hosted on G2.com.

Absolutely horrible support. DO NO USE THIS COMPANY. They only communicate technical support through support tickets and you never actually talk to anyone. I had to submit a support ticket when my website was down and my website was only back up and running 4 days later after I cancelled sucuri and had them completely remove their service. This is probably the worst customer service I have encountered. Review collected by and hosted on G2.com.

They have fixed a malware infection before with no additional costs beyond the subscription.

Their free plugin provides a very useful logging format. Review collected by and hosted on G2.com.

Their chat support is useless. They respond, then tell you to submit a ticket for everything. The ticketing systems lacks an ability to add an image so they told me to upload a link through imgur. Uh, sure. Upload an image of our website security settings to a public file-sharing website.

Generally slow to respond. Lots of long emails with no conclusion. Review collected by and hosted on G2.com.

Flexibility to set up firewall the way I want it. Also like the server side scanning. Review collected by and hosted on G2.com.

Price is high. You have to use one of the more expensive plans to get the best tools. Review collected by and hosted on G2.com.

Not much after the customer experience I recevied when I needed them. Review collected by and hosted on G2.com.

I have had a security breach. Thankfully I thought I have Sucuri to back me. Unfortunately, the lousy service from them added to this very stressful experience. The hackers kept on coming back over two weeks. Sucuri only response one a day to a ticket, so even just asking and answering will take 24 hours. Yes, in today's technology era, this company only responds every 24 hours and every time with a different person. It seems they only operate witing US business hours. In between these 24-hour response cycles, the hackers had all their fun on my website. I will not renew my annual Sucuri subscription and instead take my chances somewhere else. Meanwhile, I am still waiting for my next 24-hour response while Sucuri sleep and the hackers have control ver my website/ Review collected by and hosted on G2.com.

Amazing customer support - the response time & the level of knowledge provided is top-notch. Review collected by and hosted on G2.com.

We have been using Sucuri for several years - and have never had a bad experience. Review collected by and hosted on G2.com.

The best thing they do is charge for the service. Review collected by and hosted on G2.com.

Our site received an attack of malware that even took our site down from the web and we were blacklisted and Sucuri keep on claiming that our site was fine... NO malware and no blacklist. We even sent them a list of all the files with malware and they keep on claiming the same. They do not do what they claim to do. Stay away from this company if you do not want to pay for nothing. Review collected by and hosted on G2.com.

Helped clean an infected website when we were hacked. Review collected by and hosted on G2.com.

Support is super slow, live chat is never helpful. Review collected by and hosted on G2.com.

It's relatively easy to deploy and it seems like a good value. Watch their videos and the service sells itself... but is it reliably backed up? Review collected by and hosted on G2.com.

Had an unpleasant experience with a 24 hour offline situation for 2 sites. I guess they are giving us a credit for an issue from the month prior that they didn't bill for to make up for it. Review collected by and hosted on G2.com.

Purchased three days ago didn't see anything to like Review collected by and hosted on G2.com.

Support after service: Once the purchase is done, sucuri will treat you as trash. You have no value after purchase. You can only talk to them through tickets. it will take 12 hours to get first human response from support team. Review collected by and hosted on G2.com.