--- title: Sucuri Reviews meta_title: 'Sucuri Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Sucuri works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 48 scale: '5' date_modified: '2026-07-17' parent_category: name: Web Security url: https://www.g2.com/categories/web-security --- # Sucuri Reviews **Vendor:** GoDaddy **Category:** [Website Security Software](https://www.g2.com/categories/website-security) **Average Rating:** 3.3/5.0 **Total Reviews:** 48 ## About Sucuri Sucuri is a managed security service provider for websites. Our cloud-based tools provide complete website security solution, including performance optimization via a CDN, mitigation of external attacks like vulnerability exploits and DDoS attacks, and professional response in the event of security incident. The team provides 24/7/365 customer service with a 97% satisfaction rate, and a median response time of 4 hours. ## Sucuri Pros & Cons **What users like:** - Users highlight Sucuri's **affordable pricing** for a valuable combination of features that enhance website management. (1 reviews) - Users value the **comprehensive set of features** in Sucuri, enjoying effective website management at an affordable price. (1 reviews) - Users value the **affordable pricing** of Sucuri, appreciating its comprehensive feature set for website management. (1 reviews) - Users value the **effective web application firewall** of Sucuri, noting its essential role in website management. (1 reviews) - Users value the **comprehensive features** of Sucuri, appreciating the effective combination of security and performance tools. (1 reviews) **What users dislike:** - Users report a **complex setup** process for Sucuri, requiring multiple steps before it can be fully utilized. (1 reviews) - Users experience **ineffective blocking** as issues persist despite attempts to secure the site with Sucuri. (1 reviews) - Users find **poor customer support** challenging due to limited availability and frustrating timeout issues with the service. (1 reviews) - Users report **persistent security issues** with Sucuri, indicating inadequate measures to prevent site vulnerabilities from recurring. (1 reviews) - Users experience **server downtime issues** with timeouts and disconnections during prolonged processes, affecting overall usability. (1 reviews) - Service Outages (1 reviews) ## Sucuri Reviews ### 1. Challenging Setup and Support Delays **Rating:** 0.5/5.0 stars **Reviewed by:** Bill S. | Fractional CMO (FCMO) for Life Sciences and Tech Brands, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Sucuri?** Hopefully my refund. **What do you dislike about Sucuri?** I haven't been able to get Sucuri working at all. It requires direct communication between their support team and the hosting company, and since Sucuri takes as much as 6 hours to respond to each request, it's unmanageable. The response time during installation and configuration is slow, making it harder to install without escalating support, but even then, it's not installed. The installation process was so challenging that on a scale of 1 to 10, I'd rate it a 20. We even escalated the issue to the top level of support, but it still could not be installed. **What problems is Sucuri solving and how is that benefiting you?** We wanted to use Sucuri for ongoing monitoring, but couldn't get it working. Support communication delays make it unmanageable. Installation was extremely challenging, which forced us to escalate to top-level support but still not get it installed. ### 2. Sucuri: Secure Features, but Customer Service Lags **Rating:** 3.5/5.0 stars **Reviewed by:** Vikas V. | Software Consultant, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Sucuri?** I find all the features in Sucuri really valuable, especially the backup, CDN, and web application firewall. It's a really good set of features, all combined together, at an affordable price, if the business can afford it. They do a fantastic job with the CDN, the web application firewall, the scanning system, and the backup system. All these together make a really good mix that helps manage websites pretty well. **What do you dislike about Sucuri?** I think the customer service was a bit hard to reach because they have certain timelines. It's a trouble to reach them, but they do respond after some time. Also, I had some timeout issues when talking to the web server. If the processing takes more than 180 seconds, it just disconnects and gives a timeout error. There's no way to change this timeout. The initial setup takes a little bit of time because you have to do things like adding DNS records, putting in files for scanning, and granting SSH access for backups. It's not something you can do right out of the box. **What problems is Sucuri solving and how is that benefiting you?** I use Sucuri to scan files for malware and block bot traffic, which helps manage website security. The web application firewall, CDN, and backup services work well together to boost performance and protect site assets. ### 3. Didn't work for me **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Sucuri?** They cleaned up a problem I had with a hacked website. **What do you dislike about Sucuri?** The problem kept returning, they did not secure the site to prevent issues from reoccuring. **What problems is Sucuri solving and how is that benefiting you?** It was meant to clean up and secure my website, but they didn't do a very good job. I kept having to put in clean up requests. How did I eventually resolve this issue? Swapped to Patchstack. ### 4. Sucuri helps us make our site more secure. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg G. | CEO, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Sucuri?** THis WP plugin was easy to implement and we use it everyday toi keep track of changes and such on our site. It is an excellent addition to have on our WooCommerce site. Its been extremely easy to integrate with our site. I have not had to reach out to customer service for any support yet, but they offered contact info in case I had issues, which is nice. **What do you dislike about Sucuri?** Still learning all of it but I have not found a way to get Sucuri to ignore specific IPs but not a problem really. **What problems is Sucuri solving and how is that benefiting you?** It helps to keep our site secure and sends alerts for a log of any changes, its useful to have. ### 5. Sucuri, WAF for Website protection **Rating:** 5.0/5.0 stars **Reviewed by:** Diego F. | IT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Sucuri?** Easy to configure, and the online reports available, see what is happening on the website. **What do you dislike about Sucuri?** not being able to extend the 3 minutes that a request takes for a process that takes time to execute. **What problems is Sucuri solving and how is that benefiting you?** security of the company's website, and the daily reports are great. ### 6. When you're looking for support in a crisis Sucuri is "doing the bare minimum" **Rating:** 0.5/5.0 stars **Reviewed by:** David M. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Sucuri?** Integration with wp-engine (free). So far no benefit to the paid version **What do you dislike about Sucuri?** I requested a refund after 3 days (for the following reasons) but was denied: - Site monitoring still shows no blocklist (we are). - server side scanner says its activated (green) with 0 warnings, yet if you look at the audit logs it is not working at all "Unable to run server side scanning " - "backup not detected" yet we're hosted by your partner wp-engine which automatically does daily backups - does not show any firewall active, yet I supposedly activated it in the plugin via API days ago - history has 3 days of scans now, with no issues found, yet the entire site is still blocklisted - I have received no support on the firewall activation or troubleshooting despite repeated requests in tickets and chat. My ticket ###### was assigned to a new person nearly 21 hours ago. Is it really that complicated of a request? - I have received no support related to the origin of the current blocklist despite my specific inquiries that have been ignored - I can't share screenshots to illustrate these challenges as attachments are not allowed in tickets or chat **What problems is Sucuri solving and how is that benefiting you?** google blacklist removal security scans (limited info), adding firewall to site (not working though), site monitoring (not working) ### 7. If you're looking for a company that will help you out in urgent situations, this is not it. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Sucuri?** the only good thing is the assistants in the chat bot are actually responsive right away. It's the follow through with their ticketing system with their techs that is the issue. **What do you dislike about Sucuri?** I just purchased a year-long subscription with them a week and a half ago to help remove malware from my site which has now been down for over a week. Every time I want to get a response from the tech team, I end up having to reach out to the chat bot to request an urgent response to my previous message. It seems like the tech team only response when I send an urgent message to the chat bot assistant. My website has been down for almost 2 weeks because of malware and it seems there's absolutely NO urgency on their part to help fix my issue. They removed most of the malware but there is still malware on my site and I keep reaching out to them to remove it and am receiving snail-paced responses. I still can't get my website up and running. DO NOT use this company. **What problems is Sucuri solving and how is that benefiting you?** n/a ### 8. Sucuri Keeps my Web Site Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Sucuri?** Sucuri keeps my site safe behind a Website Application Firewall (WAF). It also helps with website speed as it has CDN speed enhancement. It also monitors my site for malware, which they will remove if found. The support is helpful! **What do you dislike about Sucuri?** I wouldn't say I like that I have to whitelist ips if I have a plugin or web hosting technical support trying to help me with my site. I always have to remember to get their ip, or they can't log in to my site. **What problems is Sucuri solving and how is that benefiting you?** Sucuri keeps my website safe and lets me breathe easier. I don't have to worry about malware; if it did happen, I know I am in good hands with Sucuri's support team. ### 9. Adds one more line of defense for your Website **Rating:** 4.5/5.0 stars **Reviewed by:** Mohan Lal D. | Marketing Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Sucuri?** Sucuri team helped us take care of things when somehow there were adware kind of files (which populated weird pages on google search for one of the sub-domains) on the Server. And, I like Sucuri's Website Backups, this helps when your hosting doesn't include one and you are looking for effective solutions for taking backups, that allow you to restore files with a few clicks as well. Also, you can download the backup files/databases, and do the manual restore if you know what you need to update on the server. **What do you dislike about Sucuri?** The support team's reply takes a bit of time. **Recommendations to others considering Sucuri:** If you are looking to add one more line of defense for your Website, you can try Sucuri. And, if your hosting doesn't provide a website backup option, go for their Website Backup. **What problems is Sucuri solving and how is that benefiting you?** We use Sucuri as a website firewall, and also for taking Website Backup. ### 10. Helping protecting us from DDoS and injections **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo R. | Sys Admin, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Sucuri?** I like how it is easy to setup, and how it can give you CDN and WAF service in the same place. We are not worried now, about being attacked. Very useful in case of e-commerce website or wordpress. **What do you dislike about Sucuri?** In some cases was too expensive to implement **Recommendations to others considering Sucuri:** Support is very helpful, also setup is easy. A DDoS solution must be considered nowadays **What problems is Sucuri solving and how is that benefiting you?** We're solving the problem about websites being attacked by DDoS, or by vulnerability exploit. No more need to setup some on-premise service to protect our work. ### 11. Incredibly difficult company to work with -- looking for alternative. **Rating:** 0.0/5.0 stars **Reviewed by:** Bob S. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Sucuri?** Supposedly help secure my Web site but not sure how. **What do you dislike about Sucuri?** User interface, Web site and dashboard navigation, and customer support extremely hard to navigate. Next to impossible to get support people to speak English rather than technobabble. Impossible to do something as simple as provide log in info to my account so Securi can activate Web firewall or find existing support tickets on their site. **What problems is Sucuri solving and how is that benefiting you?** Trying to secure Web site for sole proprietorship, enable Web firewall. ### 12. Absolutely horrible company **Rating:** 0.0/5.0 stars **Reviewed by:** John S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Sucuri?** I did not like anything about the company. Initially, i liked the price and the seemingly good reviews, but the company tries to remove the bad reviews and paying anything for this company is too much. **What do you dislike about Sucuri?** Absolutely horrible support. DO NO USE THIS COMPANY. They only communicate technical support through support tickets and you never actually talk to anyone. I had to submit a support ticket when my website was down and my website was only back up and running 4 days later after I cancelled sucuri and had them completely remove their service. This is probably the worst customer service I have encountered. **Recommendations to others considering Sucuri:** DO NOT USE. Save yourself the money and go with a differemt company **What problems is Sucuri solving and how is that benefiting you?** Sucuri made my work and production worse if anything and made problems. I never had my website go down for as long as it did when i used Sucuri. ### 13. Nice that it is all-in-one, but there are better one-off options **Rating:** 2.0/5.0 stars **Reviewed by:** Marc R. | CEO **Reviewed Date:** June 15, 2021 **What do you like best about Sucuri?** They have fixed a malware infection before with no additional costs beyond the subscription. Their free plugin provides a very useful logging format. **What do you dislike about Sucuri?** Their chat support is useless. They respond, then tell you to submit a ticket for everything. The ticketing systems lacks an ability to add an image so they told me to upload a link through imgur. Uh, sure. Upload an image of our website security settings to a public file-sharing website. Generally slow to respond. Lots of long emails with no conclusion. **What problems is Sucuri solving and how is that benefiting you?** We want a WAF, but it is very difficult to install properly. Their CDN is sub-par, and difficult to disable and bypass for another CDN. The biggest benefits are the free plugin, frankly. ### 14. Sucuri is a solid product for security. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen J. | President **Reviewed Date:** April 15, 2021 **What do you like best about Sucuri?** Flexibility to set up firewall the way I want it. Also like the server side scanning. **What do you dislike about Sucuri?** Price is high. You have to use one of the more expensive plans to get the best tools. **What problems is Sucuri solving and how is that benefiting you?** Firewall protection has been excellent. Ability to use sever side scanning to detect malware before it becomes a problem is great. ### 15. Very bad service **Rating:** 0.0/5.0 stars **Reviewed by:** Wynand G. | Founder EV-Genius - The first global electric car classifieds, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2020 **What do you like best about Sucuri?** Not much after the customer experience I recevied when I needed them. **What do you dislike about Sucuri?** I have had a security breach. Thankfully I thought I have Sucuri to back me. Unfortunately, the lousy service from them added to this very stressful experience. The hackers kept on coming back over two weeks. Sucuri only response one a day to a ticket, so even just asking and answering will take 24 hours. Yes, in today's technology era, this company only responds every 24 hours and every time with a different person. It seems they only operate witing US business hours. In between these 24-hour response cycles, the hackers had all their fun on my website. I will not renew my annual Sucuri subscription and instead take my chances somewhere else. Meanwhile, I am still waiting for my next 24-hour response while Sucuri sleep and the hackers have control ver my website/ **Recommendations to others considering Sucuri:** If you are outside of the USA or require quick response investigate other vendors. **What problems is Sucuri solving and how is that benefiting you?** Website protection against hackers ### 16. Sucuri provides top-tier support. **Rating:** 5.0/5.0 stars **Reviewed by:** Janna G. | President & Co-Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2021 **What do you like best about Sucuri?** Amazing customer support - the response time & the level of knowledge provided is top-notch. **What do you dislike about Sucuri?** We have been using Sucuri for several years - and have never had a bad experience. **What problems is Sucuri solving and how is that benefiting you?** We are providing our clients with a level of safety & security beyond the norm. ### 17. The company does not do what they promise... **Rating:** 0.0/5.0 stars **Reviewed by:** Antonio P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Sucuri?** The best thing they do is charge for the service. **What do you dislike about Sucuri?** Our site received an attack of malware that even took our site down from the web and we were blacklisted and Sucuri keep on claiming that our site was fine... NO malware and no blacklist. We even sent them a list of all the files with malware and they keep on claiming the same. They do not do what they claim to do. Stay away from this company if you do not want to pay for nothing. **Recommendations to others considering Sucuri:** Stay away from this company... they just don´t care about your website. Find a company that cares. **What problems is Sucuri solving and how is that benefiting you?** There solution to our problem was to cancel the service with NO refund of the 10 months that were still left in the service contract. They are good at charging money but they do not care for the customer. ### 18. Their support is painfully slow and firewall is sub par **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2020 **What do you like best about Sucuri?** Helped clean an infected website when we were hacked. **What do you dislike about Sucuri?** Support is super slow, live chat is never helpful. **Recommendations to others considering Sucuri:** Is you have urgent issues you'll be waiting at minimum 24 hours **What problems is Sucuri solving and how is that benefiting you?** Helped with malware removal. ### 19. A mixed bag, but mostly good I guess. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Sucuri?** It's relatively easy to deploy and it seems like a good value. Watch their videos and the service sells itself... but is it reliably backed up? **What do you dislike about Sucuri?** Had an unpleasant experience with a 24 hour offline situation for 2 sites. I guess they are giving us a credit for an issue from the month prior that they didn't bill for to make up for it. **Recommendations to others considering Sucuri:** Get specifics on SLA non compliance. **What problems is Sucuri solving and how is that benefiting you?** They're not Rackspace. You may be paying a bit of a premium, but it's a vastly different mindset. Support tickets move as slow as molasses. There is always some "influx of tickets." They say that they are available 24/7 but when you try to get someone when you need them, no one is available. ### 20. Horrible experience with sucuri **Rating:** 0.0/5.0 stars **Reviewed by:** Jacob C. | Full stack web developer, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Sucuri?** Purchased three days ago didn't see anything to like **What do you dislike about Sucuri?** Support after service: Once the purchase is done, sucuri will treat you as trash. You have no value after purchase. You can only talk to them through tickets. it will take 12 hours to get first human response from support team. **Recommendations to others considering Sucuri:** If you care about your website or product don't go near sucuri. If you dont believe me purchase this and check. **What problems is Sucuri solving and how is that benefiting you?** I am going away from sucuri. I discourage everyone in my circle to use sucuri. ### 21. Solid Website Security for Your Site and Peace of Mind for You! Look no further than Sucuri!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brent C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Sucuri?** We can easily rank these in order: 1.) Customer Service: quick, expert response to any question or issue with your website. 2.) Easy to use customer dashboard to monitor performance of your site, force site scans, update settings for multiple features of the website firewall, and easily access any site back-ups. 3.) Customer Engagement: Sucuri provides information to their customers via monthly newsletters and periodic webinars which keep you informed on industry updates and issues. This feature has allowed us to become more educated on website security. 4.) Competitive pricing: Sucuri offers great prices for their service. **What do you dislike about Sucuri?** This is a difficult section to fill out as we have sincerely enjoyed our business relationship with Sucuri, so we don't necessarily DISLIKE anything! The only thing that comes to mind is probably user-related: 1.) The customer/administrator dashboard could be updated for easier use of access. Their are many features available to use, but not sure that we have been able to take advantage of all of them based on our overall knowledge. Advanced website developers will probably have no issues, but the admin panel could probably be formatted into a simpler layout for beginner/intermediate users. **Recommendations to others considering Sucuri:** We used to think that via a SSL and firewall features built into our site from our selected CMS, that we didn't need any additional security. We learned our lesson the hard way! There are so many viruses, hackers, and site vulnerabilities that can disable and shutdown your site in seconds---damaging the hard work of your team and possibly damaging the status of your organization with daily users. You can also spend hours researching website security online, becoming frustrated because of prices and the unknown. Do yourself a favor, look no further, and get protection for your website that will provide you the confidence that your site can stand up to any threats online!! **What problems is Sucuri solving and how is that benefiting you?** As mentioned earlier, we only utilize the website security service for our organization's single site. With that being said, the capabilities of Sucuri's product have far outreached our expectations. The solid website firewall, daily server side scanner, malware protection, and site reporting features allow us to be confident that our site is consistently being protected by solid security software. This allow us to focus on creating content and visuals to our site while being confident that our site is protected from any attacks. The analytical tools provided by Sucuri also help us to monitor the set and customize the settings. IF we ever have a security issue, we're confident that the team at Sucuri will address it quickly and offer a solution. ### 22. Horrible stay away **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Sucuri?** Once finally setup they removed any malware **What do you dislike about Sucuri?** I had an issue with Malware and signed up for Sucuri. It took them over 24 hours just to look at my website. After finally getting to it they could not run the full scan due to techincal reasons. In the end it took 5 days before all was said and done. They knocked out my website for 5 days. Ridiculous. Afterwards I kept them on as I wanted my website protected. Ever since every month there is an issue with them where they knock out my website due their firewalls. Cancelling now, they have cost me THOUSANDS. ! **What problems is Sucuri solving and how is that benefiting you?** Malware, hack ### 23. It's been a nightmare... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2018 **What do you like best about Sucuri?** They did remove a malware. That is all. **What do you dislike about Sucuri?** They messed up everything. Their support is terrible. My website stopped working. It's been two weeks and still nothing is working... I am very frustrated with them. **What problems is Sucuri solving and how is that benefiting you?** I paid them to remove a malware from my website and they messed up the whole website. ### 24. Securi has gone down hill in last 12 months **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2018 **What do you like best about Sucuri?** Really struggling to find anything positive. **What do you dislike about Sucuri?** Here is the response from Securi and id like to know if we change the IP / whats involved / what would be affected and if this might be a workable solution while we get the updates and other stuff done in the background just so we go live asap? "The website that is behind the firewall is secured. However if a hacker knows the host IP, they can use it to attack your website directly. We, of course, cannot give a 100% guarantee that the website is secured enough without the bypass protection as we cannot know if some malicious agent knows the host IP and is willing to exploit that. So while the final decision would need to be yours, I can say that having just firewall without bypass prevention would protect your website in most cases." **What problems is Sucuri solving and how is that benefiting you?** Firewall and malware removal ### 25. Poor support on Professional plan **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Sucuri?** The firewall is very good amd easy to implement, **What do you dislike about Sucuri?** Support is very bad, waiting more than 19 hours after submitting a malware removal request, no follow up or updates from support, Very stressful when u need urgent attention to block malware **Recommendations to others considering Sucuri:** Product is great but when u have a problem support is very poor, and takes forever to updates takes **What problems is Sucuri solving and how is that benefiting you?** Securing eccomerce site ### 26. My trusted website security partner **Rating:** 5.0/5.0 stars **Reviewed by:** Josh H. | Owner - Creative Director - Web/Graphic Designer, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** We've had 100% success rate in keeping my clients' sites protected and safe from hackers since partnering with Sucuri in 2015. Their support is second to none and their agency style interface/dashboard makes it easy for me to manage all my sites which are being monitored and protected. **What do you dislike about Sucuri?** Sucuri is the best at what they do, but they aren't cheap. There are competitors and some free plugins that are also doing a good job that provide more affordable options for website agencies like mine and business owners. **What problems is Sucuri solving and how is that benefiting you?** Sucuri has helped me remove malware and clean up blacklisted sites then have assisted in monitoring and protecting those sites for the long haul. They have also done a great job at educating me in the realm of website security with their webinars and training videos which I in turn pass on to my clients when they have questions about security or their site is hacked. ### 27. World-class service for the World Wide Web **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Sucuri's experience with preventing, locating, and eliminating malware is second to none. **What do you dislike about Sucuri?** There's not much to dislike, really. I would love to see Sucuri add some features to their WordPress plugin so that it's more of a competitor to plugins like WordFence and iThemes Security. **What problems is Sucuri solving and how is that benefiting you?** We work with clients of all sizes and experience levels. When a site is hacked, it doesn't make sense for us to handle it ourselves. Hacks have gotten too complex and, unless you're an engineer, it's hard to manually remove malware and feel confident that you've got it all. Sucuri makes this process easy. They do a great job of malware removal and more importantly a terrific job of helping site owners proactively keep their sites safe using the CloudProxy Web Application Firewall/CDN. ### 28. Peace of mind for my agency and our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Sucuri's ever-improving user interface and features Make it quick, efficient, and simple to protect our client's data and websites. I know they are constantly looking forward to threats, and proactively upgrading their systems and firewall to an ensure the highest level of protection possible. **What do you dislike about Sucuri?** We would like to take advantage of the free SSL certificates; it is difficult to implement the LetsEncrypt SSL on our websites due to the hosting structure. **Recommendations to others considering Sucuri:** will **What problems is Sucuri solving and how is that benefiting you?** Sucuri gives me peace of mind in an increasingly insecure digital world. I rest easy knowing that our website and my client's websites are protected by Sucuri and that they specialize in protecting the open source platform that we prefer. ### 29. Sucuri Is An Excellent Source for Website Security **Rating:** 5.0/5.0 stars **Reviewed by:** Janice P. | Marine Educator, Writer, Designer, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** When I was suddenly aware that my website, primarily used by teachers and children, had been hacked, I needed the problem resolved ASAP. Sucuri had my website back to normal within a half hour of reporting the problem and signing up for service. I will never leave my website unprotected again, and have been pleased with Sucuri handling this security. **What do you dislike about Sucuri?** I haven't found anything not to like about Sucuri. Any communications I've had with them have been professional and informative. **What problems is Sucuri solving and how is that benefiting you?** Sucuri diagnosed how my website was able to be hacked, which allowed me to take action to prevent this from happening again. I feel confident that my website is protected with Sucuri's services. ### 30. Great app for protecting your website. **Rating:** 5.0/5.0 stars **Reviewed by:** Christy R. | Vice President of Operations & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2017 **What do you like best about Sucuri?** Sucuri's quick response to any issues with my site is extremely important to me. They are easy to contact and willing to help. They have been able to provide information to me that my hosting company could not provide, allowing me help troubleshoot and solve the problem quickly. **What do you dislike about Sucuri?** I have been very pleased with their service and response times. I have not been unhappy with anything that I have needed their help with. **What problems is Sucuri solving and how is that benefiting you?** Sucuri has helped keep my website up and running. THey are quick to respond and provide updates regularly. They are good to work with and are knowledgeable and provide new information on a regular basis. ### 31. Safe and Secure Company **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Business Owner, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Clients of mine were having problems with their wordpress web sites. Since signing up my clients - there has not been any issues of the web site being hacked **What do you dislike about Sucuri?** You can't call them on the phone for tech support it is only done by email. **What problems is Sucuri solving and how is that benefiting you?** Web sites are more protected then before. I am a web designer - so I feel me in particular is very susceptible for being hacked. ### 32. Great WordPress Security & Site Performance with SSL Certificate **Rating:** 5.0/5.0 stars **Reviewed by:** Trish A. | Owner, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2017 **What do you like best about Sucuri?** Excellent, prompt technical support for a non-techie WordPress admin! Support tickets are handled same day sometimes same hour. **What do you dislike about Sucuri?** Price is a bit high (annual renewal) but so far the benefits, knowledge base assistance and tech support make the price well worth it. **Recommendations to others considering Sucuri:** As a non-technical WP user/admin, I would recommend Sucuri for SSL & site monitoring. It is like having a tech support team. **What problems is Sucuri solving and how is that benefiting you?** Enabled HTTPS & site security with cloudproxy firewall, so our visitors know the site is secure. Site speed is also improved, a great benefit. ### 33. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** James T. | Managing Director & Physiotherapist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** They Were able to fixe my website who were hacked by a very bad virus in less than 24h saving me stress and worries. The Team communicate also pretty fast. **What do you dislike about Sucuri?** The price of the package which i wish was lower or at least being able to pay for a single hack and not have to subscribe for a full year. or at least to be able to subscribe per company on not per website for company who has many websites **Recommendations to others considering Sucuri:** totaly recomend **What problems is Sucuri solving and how is that benefiting you?** My two website has been hack and they save the day ### 34. Great piece of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Sucuri?** I feel that the protection is thorough and if there is an issue, the Customer Service/Support team is quick to respond. **What do you dislike about Sucuri?** Perhaps at times, a phone call would be better over email for support. But hasn't been a big deal. **What problems is Sucuri solving and how is that benefiting you?** Protecting my website from hackers. ### 35. Simple, Hassle Free Protection with fast communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Douglas N. | Co-Founder & CEO, Broadcast Media, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2017 **What do you like best about Sucuri?** They made it easy on me, and they did all set up work, so I didn't have to learn anything new! **What do you dislike about Sucuri?** Caching of audio files automatically, because it requires a website to use versioning to overcome this particular issue. For a site that only does audio, caching of audio files can lead to files not playing through to completion. **Recommendations to others considering Sucuri:** I wouldn't look elsewhere, as Sucuri is fast, simple, effective and very reasonably priced! BRAVO! **What problems is Sucuri solving and how is that benefiting you?** We had a lot of attacks, probably over 1,000 a day initially! It crippled our website until we used SUCURI. ### 36. Dissapointment! **Rating:** 0.0/5.0 stars **Reviewed by:** Duncan R. | Senior Coach, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about Sucuri?** nothing, whole experience has been a complete waste of time **What do you dislike about Sucuri?** waste have done nothing to help. tried asking for help got no response **What problems is Sucuri solving and how is that benefiting you?** wanted to update joomlah and protect my websites, both down within two weeks of paying for this service! good work guys, seriously? ### 37. I feel that my site is very secure because I am using Sucuri **Rating:** 5.0/5.0 stars **Reviewed by:** Amy Y. | President, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Your tech support is wonderful. I always get a fast response and, if I need to do something, the explanations are clear. **What do you dislike about Sucuri?** There is nothing that I dislike about Sucuri. **Recommendations to others considering Sucuri:** I recommend Sucuri because of the effectiveness of its firewall, it's ease-of-use and their outstanding support. **What problems is Sucuri solving and how is that benefiting you?** Keeping my website safe and secure. I never have to worry about whether the site is going to be taken down by malware. ### 38. CFO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Before Sucuri, we had one problem after another with our WordPress site getting hacked. We have been using Sucuri for a couple of years. This is despite a smart IT consultant and actively keeping our WordPress up-to-date. To start, they immediately cleaned up the results of our last hack and we have not had one problem since. **What do you dislike about Sucuri?** Sorry, there is not really anything that I dislike. **What problems is Sucuri solving and how is that benefiting you?** WordPress website security ### 39. Peace of Mind **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2017 **What do you like best about Sucuri?** The security that my website is secure and I don't have to be concerned about attacks or downtime **What do you dislike about Sucuri?** Nothing so far. My system is well protected and I get to learn about various threats going around **Recommendations to others considering Sucuri:** What value do you put on peace of mind - for me it is priceless **What problems is Sucuri solving and how is that benefiting you?** Peace of mind = Priceless Continuity of service Higher production ### 40. great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** they always reply to support tickets and are extremely helpful. **What do you dislike about Sucuri?** I wish I would have been contacted in another way other than email when my site went down. **What problems is Sucuri solving and how is that benefiting you?** I have an additional layer of protection in case my site is hacked. ### 41. Sucuri Secured!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Kymberly A. H. | Owner/Licensed Clinical Pastoral Counselor, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** I love that I get immediate emails to know if there is a security issue with my site. **What do you dislike about Sucuri?** There is nothing! Sucuri is prompt and works well with the folks who run my website! **What problems is Sucuri solving and how is that benefiting you?** All threats are taken care immediately! ### 42. Sucuri Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Activate it and forget it. Also, the customer service is great. Always helpful. **What do you dislike about Sucuri?** I find the caching a little awkward but that is because I need to clear the cache almost daily. **What problems is Sucuri solving and how is that benefiting you?** Stopped malware attacks. ### 43. Solid service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Marshall O. | Interactive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Sucuri?** Easy to use dashboard, solid security, quick support request responses **What do you dislike about Sucuri?** Sometimes the marketing materials make it seem a bit easier than this complicated service is. **What problems is Sucuri solving and how is that benefiting you?** Security of our wordpress sites. Yes! ### 44. sucuri the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Sucuri?** very professional if theres any issues they are fixed straight away good value for money as your site is always in safe hands **What do you dislike about Sucuri?** theres nothing to dislike about this company really trying to think of a bad word to say just can't think any **What problems is Sucuri solving and how is that benefiting you?** if theres a virus they fix them straight away ### 45. My experience with Sucuri **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2017 **What do you like best about Sucuri?** The staff is very help full even when its not a prob from Sucuri **What do you dislike about Sucuri?** Sometime's u get help from serveral experts. You have to explain the problem everytime **Recommendations to others considering Sucuri:** To remove malware and setting up a firewall its great **What problems is Sucuri solving and how is that benefiting you?** Sucuri removed my malware. My webshop was hacked there was mailware placed on the server ### 46. Provides very high level of security to websites **Rating:** 4.5/5.0 stars **Reviewed by:** Nur-E-Elahi S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2016 **What do you like best about Sucuri?** Securi makes our website not only blazing fast but also very secured. **What do you dislike about Sucuri?** One thing I didnt like is the UX, it was very hard for me to find the option to clear the cache. **Recommendations to others considering Sucuri:** Very easy to setup **What problems is Sucuri solving and how is that benefiting you?** Trusted Firewall system and security against malicious attacks. ### 47. Good security for the large or paranoid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Sucuri?** Securi is literally the real deal when it comes to security, and I'm all for a secure system but Securi really takes this to the MAX, with complete protection by sniffing GET, POST and URI requests, checking visitors locations and even by identifying possible exploits by checking the pages it serves. I mean seriously most people would have to be seriously paranoid or have a hit out on them to use such an extreme service, but if you are secure conscious you can not secure yourself more than you can with securi!! **What do you dislike about Sucuri?** The security measures can be a little too extreme, and due to DNS forwarding it creates one more chain that can fail or cause issues before you even think about server/software issues! **Recommendations to others considering Sucuri:** If you are under attack, have been attacked or are running very vulnerable systems then I guarantee this is the right choice for you. Similarly if you are a large business or just have allot of money or reputation at stake and cannot risk any breaches then you should consider this service. **What problems is Sucuri solving and how is that benefiting you?** If you have a site that is vulnerable or under attack due to profession, past attacks or reputation then this service will protect you from ANYTHING if configured correctly. ### 48. Excellent Security for Wordpress USers **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Creative Director and Digital Marketer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Sucuri?** Ease of use, support, and customer service - the proxy works great for both protection and speed. **What do you dislike about Sucuri?** The interface - semi-intuitive, but dated in design. **What problems is Sucuri solving and how is that benefiting you?** Wordpress hacking and security - a growing issue. **Official Response from Valentin Vesa:** > Thanks a lot for the great input and feedback John! Comments like yours help make our team better at identifying customers' needs and help shape the updates we apply to our products. Be safe! ## Sucuri Discussions - [When is your support team available?](https://www.g2.com/discussions/customer-service-5fb7497c-c146-41fe-8d70-406f12b8bf49) - 1 comment, 1 upvote - [Do you offer any partnerships with hosts or service providers?](https://www.g2.com/discussions/5530-partnership-opportunities) - 1 comment, 1 upvote - [Do you offer volume pricing?](https://www.g2.com/discussions/5529-custom-plan-options-and-flexible-pricing) - 1 comment, 1 upvote - [Are clean ups automatic?](https://www.g2.com/discussions/5528-handling-a-website-security-incident) - 1 comment, 1 upvote - [Will you clean my website if my website is already infected?](https://www.g2.com/discussions/5527-onboarding-process) - 1 comment, 1 upvote - [View Sucuri pricing details and edition comparison](https://www.g2.com/products/sucuri/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A53%3A12+-0500&secure%5Bsession_id%5D=11e101c4-2564-444e-a0f5-0ec10cb7fbc8&secure%5Btoken%5D=cccb976f9d587f5acb2ee9b7e2700b37ceef3400ecfce4635ade69430ffa2a00&format=llm_user) ## Sucuri Integrations - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Sucuri Features **Content** - Static Content Caching - Dynamic Content Routing - Cache purging **Administration** - Content Delivery - Dashboard & Reporting - Alerting **Analysis** - Logging and Reporting - Issue Tracking - Security Monitoring **Agentic AI - Content Delivery Network (CDN)** - Proactive Assistance **Security** - SSL - Custom SSL **Risk Analysis** - Blacklist and Whitelist - Vulnerability Assessment - Security Auditing **Controls** - Application-Layer Controls - Traffic Controls - Network Controls **Management** - Dashboard - Reports - Logs **Threat Protection** - Firewall - DDoS Protection - Malware Detection - Malware Removal **Functionality** - API / Integrations - Extensibility - Bot Traffic **Integration** - API - CMS Integration **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top Sucuri Alternatives - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - 4.5/5.0 (595 reviews) - [Amazon CloudFront](https://www.g2.com/products/amazon-cloudfront/reviews) - 4.4/5.0 (183 reviews) - [AWS WAF](https://www.g2.com/products/aws-waf/reviews) - 4.3/5.0 (65 reviews)