I like how SuccessKPI shares real-time status of the agent and the accuracy of the data it shows. It's way easier than the previous tool we worked with because it is very easy to navigate and understand. I also appreciate its real-time data and would definitely recommend it to others for these features. Review collected by and hosted on G2.com.

it sometimes work slow Review collected by and hosted on G2.com.

I like how it consolidates all relevant reports needed to track our agent's performance indicators. Review collected by and hosted on G2.com.

Least helpful is sometimes the download time for reports can be quite lengthy. Review collected by and hosted on G2.com.

It has a feature that shows the agent’s Average Handling Time, ACW, and holding time. Aside from that, we can review the agent’s different AUX statuses, and most importantly, the real-time tracking system in Beehive. Review collected by and hosted on G2.com.

It could be better if it loaded faster, because this would be a really good help, especially for supervisors like me. Review collected by and hosted on G2.com.

I appreciate that SuccessKPI helps us with reporting on chat and text metrics. It seems to work most of the time, which is reassuring. I use the reports the most. Review collected by and hosted on G2.com.

It takes a lot of clicks to get to a report. It also leaves out intervals where there is no activity. The initial setup took more time than it should have. The reports can be confusing to set up. Review collected by and hosted on G2.com.

It is veré easy and simple to use and has all options and information for schedule, evaluation, time off etc Review collected by and hosted on G2.com.

None, I’m very satisfied with it. Did not have any issues Review collected by and hosted on G2.com.

I like the quality of the transcription which is excellent in SuccessKPI. The easy creation of custom GENAI prompts with the help of Copilot, both in construction and in the identification and return of information, which are very accurate. Furthermore, the initial setup was transparent, done in waves, with full support and training from Micro Strategy. Review collected by and hosted on G2.com.

There should be a full version in Portuguese. Review collected by and hosted on G2.com.

I find SuccessKPI to be quite a flexible tool for making reports. I particularly like the flexible layout it offers, which allows me to include custom formulas directly in the reports. This flexibility means we can customize reports ourselves, which can help reduce development costs. Review collected by and hosted on G2.com.

It's slow when we log into the SuccessKPI home page. Customers have told me they experience a slow webpage when logging in sometimes. Review collected by and hosted on G2.com.

It looks like a Infomart for Genesys Cloud, and a good complement to Genesys Cloud.

it's good to personalize. Review collected by and hosted on G2.com.

We could access the database/MicroStrategy, but there is a little delay when processing the data. Review collected by and hosted on G2.com.

Makes it easy to evaluate and find agents more easier Review collected by and hosted on G2.com.

It lags a lot and sometimes audio or transcripts will not load Review collected by and hosted on G2.com.

I like that the tool is very easy to use and has many features that help in the service processes. Review collected by and hosted on G2.com.

I believe that the tool is excellent, but what needs to improve is the level of the people who support it and take care of it on a daily basis. Review collected by and hosted on G2.com.