I use SuccessKPI for reporting and quality management. I like its pre-built dashboards and out-of-the-box reports. The speech and text analytics and reporting are beneficial, and I have created a couple of customized reports as per customer requirements, which helps gain confidence from clients. The initial setup was smooth. Review collected by and hosted on G2.com.

It has some language limitation, I would recommend adding language models for other languages. Review collected by and hosted on G2.com.

I just wanted to take a moment to acknowledge the great work you've been doing. I really appreciate not only your skills, but also the way you and the team bring such engaging personalities to the table, making the process of assisting with reporting customer information smooth and enjoyable. Your efforts truly make a difference, and it's fantastic to see the positive impact on our workflow. Review collected by and hosted on G2.com.

I haven’t found anything I dislike about the platform. I’m actively exploring its features and learning the details, and everything seems to be working well for me so far.

I’ll let you know if I encounter any challenges or areas for improvement as I dive deeper into SuccessKPi. If you have any recommendations on features I should focus on, please share them—I’d appreciate your insights.

Thanks for your support as I get up to speed. Review collected by and hosted on G2.com.

It's User friendly. However, one those have to know how the formulas work when trying to set up custom dossiers/reports. Review collected by and hosted on G2.com.

That in when listening to calls from Call Search, it times out or the dossier changes to a dossier format or get error messages after listening to a call and closing the window. Also not being able to custom set a view preference of screen capture/recording and how the audio and video are not synced accurately. Review collected by and hosted on G2.com.

It lets you customize reports so they align with the customer’s needs. Review collected by and hosted on G2.com.

It takes a long time to generate the report, and sometimes it times out with an error. Review collected by and hosted on G2.com.

I like the ability and flexibility to virtualize reporting and KPI metrics and automated QM exactly as needed. The tool is easy to use, and onboarding is quick and straightforward. Review collected by and hosted on G2.com.

Sometimes I experience performance issues when I try to run historical data for more than one month. Review collected by and hosted on G2.com.

It's quite easy to understand and utilize. It helps me consolidate data and information that I need about performance without having to pull from various different sources. Review collected by and hosted on G2.com.

Most of it is great already, there are just instances that the report crashes at times when it's working on a huge collection of data and it can be rigorous redoing the whole thing. Review collected by and hosted on G2.com.

The platform has a clean, intuitive interface that doesn't require extensive training to get started. Our team was able to onboard relatively quickly, and the dashboard layout makes it easy to access the metrics that matter most. Navigation is logical, and the learning curve is manageable even for team members who aren't particularly tech-savvy. Review collected by and hosted on G2.com.

Nothing as such,the SuccessKPI team is very supportive Review collected by and hosted on G2.com.

I like how easy it is to review my calls and access feedback in one place. I also like how clear and organized the feedback is, making it easy to understand what to improve and take actions quickly. The initial setup of SuccessKPI was smooth and easy. Review collected by and hosted on G2.com.

Sometimes the system can be a bit slow and more customization options would make it even better. Review collected by and hosted on G2.com.

When it comes to checking the agents activity. It gives real time update. Review collected by and hosted on G2.com.

There's no actual downside when it comes to the said platform. Review collected by and hosted on G2.com.

I like the highly knowledgeable implementation resources when using SuccessKPI. The initial setup was easy once we got the correct people involved. Review collected by and hosted on G2.com.

Their report building product is not intuitive. We've used a number of different platforms for analytics and have a lot of experience working in contact center data; I imagine others would struggle even more. Review collected by and hosted on G2.com.