--- title: SuccessKPI Reviews meta_title: 'SuccessKPI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how SuccessKPI works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 83 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # SuccessKPI Reviews **Vendor:** SuccessKPI **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 83 ## About SuccessKPI An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. ## SuccessKPI Reviews ### 1. Real-Time Data with Easy Navigation, Slight Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Mhel James L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about SuccessKPI?** I like how SuccessKPI shares real-time status of the agent and the accuracy of the data it shows. It's way easier than the previous tool we worked with because it is very easy to navigate and understand. I also appreciate its real-time data and would definitely recommend it to others for these features. **What do you dislike about SuccessKPI?** it sometimes work slow **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI to track my agents' adherence to schedules. It provides real-time status and accurate data, ensuring agents follow schedules, which helps in improving performance. ### 2. All-in-One Reporting That Makes Tracking Agent Performance Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brittani C. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SuccessKPI?** I like how it consolidates all relevant reports needed to track our agent's performance indicators. **What do you dislike about SuccessKPI?** Least helpful is sometimes the download time for reports can be quite lengthy. **What problems is SuccessKPI solving and how is that benefiting you?** SKPI centralizes data and allows me to view all metrics in one place. ### 3. Powerful Real-Time Tracking and Agent Metrics for Supervisors **Rating:** 5.0/5.0 stars **Reviewed by:** Jazz R. | Account Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SuccessKPI?** It has a feature that shows the agent’s Average Handling Time, ACW, and holding time. Aside from that, we can review the agent’s different AUX statuses, and most importantly, the real-time tracking system in Beehive. **What do you dislike about SuccessKPI?** It could be better if it loaded faster, because this would be a really good help, especially for supervisors like me. **What problems is SuccessKPI solving and how is that benefiting you?** Monitoring agents in real time, separating who’s on lunch, and creating a more convenient way for supervisors to monitor agents. ### 4. Tedious Setup with Limited Reporting Efficiency **Rating:** 1.5/5.0 stars **Reviewed by:** Mark W. | Manager of Workforce Optimization, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about SuccessKPI?** I appreciate that SuccessKPI helps us with reporting on chat and text metrics. It seems to work most of the time, which is reassuring. I use the reports the most. **What do you dislike about SuccessKPI?** It takes a lot of clicks to get to a report. It also leaves out intervals where there is no activity. The initial setup took more time than it should have. The reports can be confusing to set up. **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI for reporting on chat and text. It helps us get to our chat and text metrics. ### 5. Very Easy to Use, with Everything for Scheduling and Time Off **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Irys D. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about SuccessKPI?** It is veré easy and simple to use and has all options and information for schedule, evaluation, time off etc **What do you dislike about SuccessKPI?** None, I’m very satisfied with it. Did not have any issues **What problems is SuccessKPI solving and how is that benefiting you?** Be able to have all information in one place ### 6. High-Quality Transcription and Facilitates Prompt Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Artur S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about SuccessKPI?** I like the quality of the transcription which is excellent in SuccessKPI. The easy creation of custom GENAI prompts with the help of Copilot, both in construction and in the identification and return of information, which are very accurate. Furthermore, the initial setup was transparent, done in waves, with full support and training from Micro Strategy. **What do you dislike about SuccessKPI?** There should be a full version in Portuguese. **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI to improve service quality, NPS, and gain insights to enhance processes and products. ### 7. Flexible Reporting, but Slow Login **Rating:** 3.5/5.0 stars **Reviewed by:** Pitak S. | Technical Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SuccessKPI?** I find SuccessKPI to be quite a flexible tool for making reports. I particularly like the flexible layout it offers, which allows me to include custom formulas directly in the reports. This flexibility means we can customize reports ourselves, which can help reduce development costs. **What do you dislike about SuccessKPI?** It's slow when we log into the SuccessKPI home page. Customers have told me they experience a slow webpage when logging in sometimes. **What problems is SuccessKPI solving and how is that benefiting you?** I find SuccessKPI flexible for reporting with customizable layouts and formulas, reducing development costs. ### 8. A Great Infomart-Style Complement to Genesys Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Cristian B. | support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about SuccessKPI?** It looks like a Infomart for Genesys Cloud, and a good complement to Genesys Cloud. it's good to personalize. **What do you dislike about SuccessKPI?** We could access the database/MicroStrategy, but there is a little delay when processing the data. **What problems is SuccessKPI solving and how is that benefiting you?** There are reports that Genesys doesn’t support this natively. ### 9. Makes It Easy to Evaluate and Find Agents **Rating:** 4.0/5.0 stars **Reviewed by:** Jermaine F. | Account Review Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about SuccessKPI?** Makes it easy to evaluate and find agents more easier **What do you dislike about SuccessKPI?** It lags a lot and sometimes audio or transcripts will not load **What problems is SuccessKPI solving and how is that benefiting you?** By updating with new software to make it faster ### 10. Easy to Use, Feature-Rich Tool That Supports Our Service Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo F. | Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about SuccessKPI?** I like that the tool is very easy to use and has many features that help in the service processes. **What do you dislike about SuccessKPI?** I believe that the tool is excellent, but what needs to improve is the level of the people who support it and take care of it on a daily basis. **What problems is SuccessKPI solving and how is that benefiting you?** I believe that the main point is to bring visibility to the points of failure and poorly executed aspects in the service. This, in turn, helps to improve the NPS. ### 11. SuccessKPI x Genesys Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** Practicality, integration and support global **What do you dislike about SuccessKPI?** Sometimes support is slow and we need to give a few nudges to get an effective response. **What problems is SuccessKPI solving and how is that benefiting you?** SuccessKPI integrates with Genesys Cloud and provides some very good business reports with data originating from Genesys Cloud. ### 12. Smooth Time-Off Requests, Occasional Lag Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Hateria J. | csr rep, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SuccessKPI?** I like how easy it is to request time off and log in with SuccessKPI. Logging in is smooth and doesn't give me trouble, and requesting time off is as easy as clicking a few buttons. **What do you dislike about SuccessKPI?** Sometimes SuccessKPI lags when pulling up my schedule. **What problems is SuccessKPI solving and how is that benefiting you?** SuccessKPI helps me view my schedule, apply for time off easily, and decide when to take breaks. The login is smooth, requiring just a few clicks. ### 13. Simple interface and embedded access differential in Genesys **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel G. | Especialista de TI, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** The interface is simple, and the possibility of accessing it embedded in Genesys is a great differentiator. **What do you dislike about SuccessKPI?** Technical Support and Professional Services need more skilled collaborators in Brazil. **What problems is SuccessKPI solving and how is that benefiting you?** Monitoring analyses, interaction transcriptions, and customized reports. ### 14. Quick and Easy Reports with SuccessKPI **Rating:** 4.0/5.0 stars **Reviewed by:** Kaio O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** I like the speed with which SuccessKPI generates the reports. This helps me a lot, as I have scheduled reports and it provides me with the necessary data so that I can know how to handle my team the next day. I also liked that the initial setup of SuccessKPI was extremely easy and quick. **What do you dislike about SuccessKPI?** N/A **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI for information analysis and segmentation, generating inputs for me to create reports for my operation. ### 15. SKPI Benefits and Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about SuccessKPI?** User Sentiments , pre loaded phrases on negative comments, ease of reporting **What do you dislike about SuccessKPI?** Initial creation of audit forms, reports relating to the technical or logical criteria, and no real time help or support. **What problems is SuccessKPI solving and how is that benefiting you?** Tool helps in reducing the manner hours from QA stand point, where the time taken for report generation is a click away, analysis and trends are quick to be fetched and invest the man hours on improving the areas of improvement. ### 16. Intuitive Interface and Powerful Discourse Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** halley s. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** I use SuccessKPI mainly for BI reports and speech analytics. I like the intuitive nature of SuccessKPI and the willingness to always improve. The speech analytics feature greatly aids in analyzing customer sentiment and the improvements we can implement in service. The initial setup of SuccessKPI was very easy. **What do you dislike about SuccessKPI?** . **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI to easily check Genesys reports and analyze customer sentiment. ### 17. Improvement Points in SuccessKPI **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** Ease of access. Customization and integrations with other systems. **What do you dislike about SuccessKPI?** Some points that could be improved in SuccessKPI are the interface, which at times is not very intuitive, and the performance in heavier queries, which can be slow. **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI to gain more visibility into interactions and quickly identify issues in service. This has reduced manual analyses, improved support efficiency, and allows for more proactive action. ### 18. Practical Interface with Easy-to-Find Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about SuccessKPI?** I like the interface, its very practical to use and the options are easy to find. **What do you dislike about SuccessKPI?** I think the loading time for certain features are a bit long. For example when pulling up past data it takes a while to load. **What problems is SuccessKPI solving and how is that benefiting you?** It helps me because I can find multiple data sources in one place. In the past, we used different platforms, and now it’s all in one. ### 19. Practical and Intuitive for Effective Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Breno S. | Senior Genesys Systems Expert, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** I like SuccessKPI because it is a very practical and intuitive tool for data manipulation. It allows me to manipulate data that I cannot obtain natively in reports and in the Genesis tool. **What do you dislike about SuccessKPI?** I like everything, I have no complaints. **What problems is SuccessKPI solving and how is that benefiting you?** SuccessKPI is an easy way to aggregate information and manipulate data that I cannot natively do in other tools like Genesis. It is practical and intuitive for this purpose. ### 20. Customizable Reporting, Needs Proactive Support **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about SuccessKPI?** I like that SuccessKPI helps with report customization, tailoring reports in challenging environments, and their team is knowledgeable and willing to assist with our various customizations. They're generally responsive to time-sensitive emergencies, which is valuable. **What do you dislike about SuccessKPI?** SuccessKPI could be more proactive in resolving issues and communicating with TTEC Digital. Certain issues remain outstanding for long periods, and sometimes recur. **What problems is SuccessKPI solving and how is that benefiting you?** I use SuccessKPI to handle report development and maintenance, extracting and presenting data from Genesys Cloud. ### 21. Great convenience for designing reports **Rating:** 4.5/5.0 stars **Reviewed by:** Viviane V. | Especialista em operações de atendimento ao cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about SuccessKPI?** The great convenience in modeling the reports **What do you dislike about SuccessKPI?** the conversion of Extensions could be more dynamic **What problems is SuccessKPI solving and how is that benefiting you?** Practicality in results and autonomy for decision-making ### 22. Data analyst **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SuccessKPI?** I do not like it - it is slow, data is inconsistent **What do you dislike about SuccessKPI?** It takes forever to load, data is inconsistent from day to day, even by the hour, there's no detailed descriptions of the data generated and where it comes from **What problems is SuccessKPI solving and how is that benefiting you?** It is making it more dififcult **Official Response from Amy Abascal:** > Thank you for your feedback—we take concerns like this very seriously. We’re sorry to hear about the performance issues and data inaccuracies you’ve experienced. That’s not the experience we aim to deliver. Our team would like to investigate this further and work with you directly to resolve it as quickly as possible. Could you please reach out to us at customersuccess@successkpi.com and share more details so we can assist? ### 23. Agility in problem-solving and a team engaged in deliveries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SuccessKPI?** Agility in problem-solving and engagement of the entire team for project deliveries. **What do you dislike about SuccessKPI?** Some bureaucratic processes together with Genesys end up significantly hindering problem-solving. Ideally, SKPI should have a direct technical channel with Genesys, as for some issues we need to interact with Genesys to adjust a process that affects SKPI. **What problems is SuccessKPI solving and how is that benefiting you?** SKPI has been doing significant work with our Quality team, including the implementation of AI for monitoring. Today, it is possible to monitor 100% of the calls. ### 24. Well-Defined Tools and a Strong Platform for Building Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about SuccessKPI?** The tools defined and the platform to develop the reports. **What do you dislike about SuccessKPI?** The technical team is really good, but they’re overwhelmed with several projects, so attention to doubts and requirements takes too much time. **What problems is SuccessKPI solving and how is that benefiting you?** Contact center operations require access to both historical and current information from the calls handled by agents. The amount of data collected is truly huge, and preparing reports can quickly become a real headache. SuccessKPI provides many options to help prepare those reports and make the process more manageable. ### 25. Powerful GenAI & Deep Prompt Features, but Secondary Admin Dataset Management Falls Short **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** The GenAI feature inside Evaluation Forms, along with the Deep Prompt feature. **What do you dislike about SuccessKPI?** The level of dataset management available with the secondary admin role. **What problems is SuccessKPI solving and how is that benefiting you?** It helps with post-call insights, especially by providing a summary for a subset of calls. ### 26. Automation, report building and analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Renato S. | Analista de Desempenho Operações Senior, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SuccessKPI?** The fluidity of information, in consumption or generation. **What do you dislike about SuccessKPI?** Processing time and connection limitations. **What problems is SuccessKPI solving and how is that benefiting you?** Depending on the need, the partnership is generally beneficial for resolving the issues. ### 27. Easy Genesys Cloud Integration with Fast, User-Friendly Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SuccessKPI?** Easy integration with Genesys Cloud is really awesome and makes the whole process much faster. The user interface is have a good navigation for end user. **What do you dislike about SuccessKPI?** No points here. The current customer that I work with really like the platform. **What problems is SuccessKPI solving and how is that benefiting you?** SuccessKPI solves the challenge of fragmented data and manual analysis by unifying conversations, analytics, and quality management into a single platform, enabling faster insights, smarter decisions, and more efficient operations. ### 28. Product Support Has Improved **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about SuccessKPI?** The support to the product improved in the past year **What do you dislike about SuccessKPI?** The 24h delay to have a support on call. **What problems is SuccessKPI solving and how is that benefiting you?** I would like to have a improvement in the delay to have someone on call when asked by customer. ### 29. Ease of finding information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about SuccessKPI?** I like the ease of finding the information **What do you dislike about SuccessKPI?** I do not like the customization process. **What problems is SuccessKPI solving and how is that benefiting you?** Help solve the customer service time problem, being more accurate and faster ### 30. Great UX/UI Reporting and Smooth Genesys Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SuccessKPI?** UX/UI Report and open integration with Genesys **What do you dislike about SuccessKPI?** Performance data structure slows some time with small data **What problems is SuccessKPI solving and how is that benefiting you?** cover problem on Genesys out of the box report and QM ### 31. Very User-Friendly Platform That’s Easy for End Users to Pick Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about SuccessKPI?** Very user-friendly platform and easy to pick it up by end user. **What do you dislike about SuccessKPI?** Product support should be more organized. **What problems is SuccessKPI solving and how is that benefiting you?** It is very good tool for data analysis and quality management. ### 32. A Storyteller with Quality Management through Data Headlights! **Rating:** 4.5/5.0 stars **Reviewed by:** Vibha K. | Vice President, Education and Professional Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about SuccessKPI?** The ability to customize the analytics solutions across platforms. You can seamlessly integrate, modify, and customize as per your business and analytics needs. In addition to this, the custom solutions help reduce the monitoring overhead for quality of services provided. **What do you dislike about SuccessKPI?** There are no downsides as such. It depends on the scenario and situation where you use this product. If your customary vision and need is unclear, you may be unable to take the best advantage of the products it offers. **What problems is SuccessKPI solving and how is that benefiting you?** It helps empower the workforce by providing accurate and in-depth work analysis. It helps in ensuring productivity with customer satisfaction. ### 33. SuccessKPI - Business Intelligence Suite for Cloud/Premise **Rating:** 4.0/5.0 stars **Reviewed by:** Maloy K. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about SuccessKPI?** SuccessKPI is based on Powerful Microstrategy Architecture, itself which is a containerized Business Intelligence tool. Below are the best-in-class features for it to be down-selected: 1. Instant Activation and Configuration. 2. Support of more than 24 languages. 3. Out-of-the-box visualizations and dashboards. 4. Sensitive and personal information masking/hiding such as Credit Card Information, Social Security Number, etc. 5. Prebuilt playbook library 6. Quality Monitoring and Scoring. 7. Custom scorecard evaluations. 8. Multi-channel real-time and historical contact center dashboards. 9. Artificial Intelligence Powered Speech and Text Analytics. 10. Evaluation Toolkit 11. Powerful Business Intelligence (BI) layer 12. Customizable dashboards, visualizations. 13. Support for external data blending, including REST API, Lambda Functions 14. Subscription engine to support delivery via FTP, Email **What do you dislike about SuccessKPI?** The User Interface can be improved. The overall theme looks very static. **What problems is SuccessKPI solving and how is that benefiting you?** It is a Business Intelligence Suite which provides AI powered Speech and Text Analysis. In-depth reporting and data visualization. ## SuccessKPI Discussions - [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for) - [View SuccessKPI pricing details and edition comparison](https://www.g2.com/products/successkpi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+06%3A27%3A18+-0500&secure%5Bsession_id%5D=5b179813-7efe-4fc9-9afd-3bc516da9e89&secure%5Btoken%5D=f74a01b825bd49d808c6cf467e5110d44b38ce9f1818143a5bc8b993498fba80&format=llm_user) ## SuccessKPI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Alvaria CXP](https://www.g2.com/products/alvaria-cxp/reviews) - [Alvaria Engagement Analytics](https://www.g2.com/products/alvaria-engagement-analytics/reviews) - [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CARES Call Center](https://www.g2.com/products/cares-call-center/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## SuccessKPI Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording ## Top SuccessKPI Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews)