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Success Chain Reviews & Provider Details

Success Chain helps businesses build high-impact Customer Success programs that grow revenues! Building a high-impact customer success program that maximizes net reoccurring revenue (NRR) requires you to address four critical needs. You need to: • Build and optimize the performance of your customer success department • Train and develop your customer success staff • Align your entire company around customer outcomes • Engage your customers in a way that they achieve and perceive value Success Chain helps you achieve outstanding results in all four critical areas! We provide: • Consulting – to help you quickly build, scale, and mature your capabilities • Coaching – to develop your professional expertise and career growth • Training – to increase your knowledge and skills in customer success and user adoption best practices The Success Chain team averages more than 20 years of experience in Customer Success, user adoption, change management, and technology implementations. We have worked with and been the executives responsible for Customer growth and success. Success Chain’s consulting, coaching, and professional development programs are aligned to and accredited by the Customer Success Association. Contact us at successchain.net to learn more.

Seller

Success Chain

Languages Supported

English, French

Provider Description

Success Chain offers specialized, expert-led training programs designed to enhance user adoption and customer success strategies. Their courses equip professionals with practical tools and methodologies to drive software adoption, manage change effectively, and deliver measurable results. Key Features and Functionality: - Tailored Training Programs: Success Chain provides two main self-paced courses: one focused on leading software adoption for internal implementation teams, and another aimed at SaaS Customer Success teams to drive renewals and customer value. - Comprehensive Course Content: Each program includes over 65 lessons, more than 12 hours of expert instruction, and actionable tools and templates. - Community Engagement: Participants gain access to a private community forum to exchange ideas, ask questions, and collaborate with peers facing similar challenges. - Certificates of Completion: Upon finishing the courses, learners receive professional certificates to showcase their achievements. Primary Value and Solutions Provided: Success Chain addresses the critical need for effective user adoption and customer success in software implementations. By offering targeted training and resources, they empower professionals to: - Enhance User Engagement: Develop strategies to increase software adoption rates among employees and customers. - Implement Effective Change Management: Learn techniques to manage resistance and guide behavior change throughout the software lifecycle. - Drive Customer Retention and Growth: Equip Customer Success teams with the skills to lead renewal conversations, uncover upsell opportunities, and deliver ongoing value. Through these offerings, Success Chain enables organizations to maximize their software investments and achieve sustainable success.

Overview by

Jason Whitehead (Customer Success Consultant)

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Success Chain Media

Success Chain Demo - 2022 - Top 50 Influencers in Customer Success

The Success Chain team is consistently recognized as top thought leaders in customer success.

Success Chain Demo - 2021 - Top 30 Customer Success Influencers

The Success Chain team has 25+ years helping organizations adopt and succeed with technology.

Success Chain Demo - 2020 - Top 100 Customer Success Strategists

Get the help and support you need to achieve your customer success and career objectives!

Success Chain Demo - 2021 - Top Women Leaders in Customer Success

Sue Nabeth Moore, Success Chain Co-Founder is widely recognized for her leadership in Customer Success

Success Chain Reviews (13)

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Alban V.

Customer Success Manager EMEA

Mid-Market (51-1000 emp.)

4/23/2025

"Empowering our CS Team with more methodologies & framework!"

5/5

What do you like best about Success Chain?

The hands-on, actionable nature of the program was a game-changer. Sue brought strong expertise and adapted the content to fit our organization. Our team especially appreciated the practical tools and templates that could be immediately used in their day-to-day work. The mix of learning and direct application made the training stick. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Nothing to dislike. If anything, the pace was quite dense as there is a lot of information so it is important to find the right balance with ongoing customer commitments. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you're looking to mature your CS practice and empower your team with scalable frameworks, Success chain is the right partner for that. Be sure to involve your leadership early to reinforce adoption and apply the training to live customer situations. The more you commit to the program, the more transformational the results will be. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Success Chain helped us address key gaps in our Customer Success team's ability to build structured success plans, articulate customer value, and drive proactive engagement. Before the program, we struggled with consistency and depth in how our CSMs approached strategic customer conversations. The training gave us a common language and framework, which resulted in better alignment across the team and a more impactful CS motion overall. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/16/2025

"the springboard to a more strategic Customer Success"

5/5

What do you like best about Success Chain?

What I appreciate most about Success Chain is its practical, results-oriented approach: each concept is directly applicable to the daily life of a Customer Success Manager. The tools, templates, and real-life cases allow for a quick transition from theory to action. It's a real toolbox. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

I have no objection, the content is very rich and action-oriented. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

I highly recommend Success Chain to all Customer Success professionals who want to strengthen their strategic impact and achieve results. The methods are clear, concrete, and immediately applicable, whether it's to improve adoption, reduce churn, or demonstrate value. It is an essential training to professionalize your CS approach. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Success Chain helps solve software adoption issues, demonstrate ROI, and improve customer retention. Thanks to its methods, I have strengthened my skills to drive adoption, engage users, and link Customer Success to business outcomes. It is a direct lever to reduce churn, improve satisfaction, and generate growth. Review collected by and hosted on G2.com.

Souphaphone O.

Customer Success Director

Enterprise (> 1000 emp.)

10/14/2024

"Accelerating Customer Success transformation"

5/5

What do you like best about Success Chain?

The strategic approach and rapid understanding of my working environment and the issues specific to my business. The fact of being able to certify my CSMs at the end of the coaching is a positive factor in change management. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Nothing, it was a great help for the challenge I had. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

Don't hesitate to call on Success Chain. The impact on my organization has been convincing. The change in mindset was accelerated thanks to Success Chain's experience and support (workshops and CSM e-learning). I also integrated other teams such as Sales to work on synergies during the coaching time. Sue also interacted with my top management to encourage investment in the department and provide perspective and useful benchmarks. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Success Chain helped me to structure the Customer Success department, with a focus on strategy, go-to-market and operational team coaching.

I was helped to build and follow my managerial transformation roadmap, and Success Chain ran workshops with my teams to help them with methods, indicators and customer orientation. Also very useful for thinking about the customer journey and defining what is support and what is success or account management. Review collected by and hosted on G2.com.

Rodolphe G.

Directeur Success Management

Enterprise (> 1000 emp.)

4/22/2024

"Success Chain consulting service"

4.5/5

What do you like best about Success Chain?

Success Chain proposes a proven framework associated with tools to help build coherent strategic plan for complex situations. The experience of Success Chain consultant is an utmost valuable asset as it provides relevant return on experience. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Our experience with Success Chain was optimal. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

I definitely recommend Success Chain consulting service, as it heps our organization getting a clear vision on our current maturity on Customer Success, and build up a multi-year strategic plan to develop the activity. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

1. Assess the maturity status of our organization regarding Customer Success

2. Elaborate a strategic roadmap to build up an efficient Customer Success organization

3. Assist in tactical implementation of strategic roadmap Review collected by and hosted on G2.com.

Alissa F.

Small-Business (50 or fewer emp.)

4/4/2024

"Great experience with Sue"

5/5

What do you like best about Success Chain?

They are flexible and adaptable to your specfic needs. They are a very experienced bunch. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Online training portal could be on a newer system. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you're looking for a team with experience and helpful guides in the world of CS go no further! Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Sue brings her knowledge, experience and positive energy to help our new CS team learn more about the basics and some specific issues we are currently experiencing such as high churn rates and making clear communication across teams possible. Review collected by and hosted on G2.com.

Nithisha R.

Consultant

Small-Business (50 or fewer emp.)

8/25/2023

"Great experience for CS Leaders"

4.5/5

What do you like best about Success Chain?

Amazing Customer Success experience. Throughout each interaction, you receive concepts, options, and recommendations. It's been great! Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

Everything has been great so far, don't have any feedback at the moment! Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

We were able to design a successful strategy, thanks to Success Chain. Knowing what steps to take to complete the task was incredibly useful. Our primary challenge was transitioning from Sales that exclusively focused on upsells and cross-sells to a CSM team that included adoption and expansion. Review collected by and hosted on G2.com.

Kristell C.

Head of Customer Success

Mid-Market (51-1000 emp.)

12/23/2022

"Transition from a support leadership to a CS leadership not possible without Sue!"

4.5/5

What do you like best about Success Chain?

The roadmap document was helpful: we worked on a 1 st version, we paused our collaboration for a while and we started again to audit what was implemented or not. Very useful to realize what has been achieved and has to be ! Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

I didn't dislike anything in my collaboration with Sue Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

I know the Customer Success career path is still something new but if you need to pivot to this one, Sue is definitively the good coach for you! Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

I've been working with Sue since I moved from my support position back in 2019. She helped me to adopt many new habits from the CS world, sharing her own experience when I was dealing with some issues. Review collected by and hosted on G2.com.

Marlène S.

Head of CSM

Mid-Market (51-1000 emp.)

11/29/2022

"Global understanding of all CSM challenges"

5/5

What do you like best about Success Chain?

We had discussed the needs in term of trainings and coachings before starting and we also have adapted it during those six months.

Sue was really available and gave us good feebacks/advices. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

I know that we were just starting and we had a lot of thins to discover but if we could have had more proactivity on topics (proposition of topics), maybe it would have help. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you need a coaching in the CSM world, they do have a really good overview of trends, experiences feedbacks. That helps a lot. They are kind of expert on that topic ^^ Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

We were working with Success Chain as we wanted to switch the account manager team into Customer Sucess manager. We've learned a lot, team was motivated as she has understood the futures challenges and roles.

They benefited from trainings also. Review collected by and hosted on G2.com.

Raylene D.

Vice President Information Technology

Mid-Market (51-1000 emp.)

10/27/2022

"Success Chain is amazing!"

5/5

What do you like best about Success Chain?

I could not find any company to assist me in implementing a new software we purchased. Success Chain was able to help me set outcomes and plan success around each group and process. Review collected by and hosted on G2.com.

What do you dislike about Success Chain?

The downside is that I keep coming up with ideas on how to use this company and I can't increase my budget to bring them on full time. Review collected by and hosted on G2.com.

Recommendations to others considering Success Chain:

If you are looking to implement new software with a successful implementation, document a process flow, figure out what your requirements are for using a software, creat ROIs and deadlines around implementation or learn about where your pain points are with a particular process or software - success chain can absolutley do this. Review collected by and hosted on G2.com.

What problems is Success Chain solving and how is that benefiting you?

Not only did they help us successfully implement a software with 100% usage, but they have also helped us gather requirements and assisted us with picking new software in other areas. Review collected by and hosted on G2.com.