By working on stakeholder updates, brand tone and messaging, Substrata provides me with the ability to gain insight into the tone of discussions, sentiment changes, and refine my response quickly; I am making my daily communication decisions with confidence and the overall effectiveness of communication is improved. Review collected by and hosted on G2.com.

Setting up the application initially felt complicated and analysing certain insights took a lot longer than expected in order to be fully analysed and understood. Review collected by and hosted on G2.com.

Substrata has significantly improved our Sales Analytics at PeAQ by turning relationship intelligence into actionable insights. I particularly appreciate the system which provides instant access to customer interactions and maps stakeholder relationships and uses automated scoring to determine important business accounts. Review collected by and hosted on G2.com.

The platform needs time for its first onboarding process because multiple data sources need to be integrated with existing workflows. Advanced customization features need better design because new users find them difficult to use. Review collected by and hosted on G2.com.

I like how Substrata quickly surfaces hidden deal signals from conversations, making it easier to understand buyer intent and act faster. The initial setup was quite straightforward and quick, which I appreciated. Review collected by and hosted on G2.com.

Some improvements could be made in the depth of reporting and customization. More flexible analytics and clearer breakdowns for complex deals would make it even more powerful for larger teams. Review collected by and hosted on G2.com.

I enjoy how Substrata provides me a central place to store all the information I track as a Project Manager on my projects: tracking timelines, coordinating my team's activities, managing project risks, and analyzing my conversations with project stakeholders. Being able to capture these insights within a unified platform helps eliminate communication breakdowns(s) between my stakeholders and my team, while also allowing me to keep my projects on track. Review collected by and hosted on G2.com.

Some of Substrata's more advanced features require an investment of time prior to fully utilizing them. In addition, when Substrata releases interface upgrades, I must adapt to small changes made to the way I conduct business on established projects. Review collected by and hosted on G2.com.

Substrata allows me to quickly and easily monitor client engagement and sentiment. I utilize the reports provided by Substrata to coach my teams identify patterns to conversations and develop stronger client relationships by providing them with enhanced insights and followed up with accurate information. Review collected by and hosted on G2.com.

At times advanced features of Substrata require a certain amount of time to learn. Additionally it can take a long time to train new team members to use Substrata. Additionally there are some analytics that I wish could be easily modified as required, instead of waiting for long periods to be created. Review collected by and hosted on G2.com.

The AI-based coaching recommendations are actually quite useful, particularly when working on sales pitches. Review collected by and hosted on G2.com.

The setup process needs to be made a bit simpler; it seems cumbersome to import data. Review collected by and hosted on G2.com.

One of the biggest benefits of Substrata is that it allows me to onboard clients, review interactions, coach teams, monitor renewal activity and solve customer issues quickly. Substrata provides quick insights that save time so that I can use that time to proactively support my clients. Review collected by and hosted on G2.com.

Some of the dashboards can initially appear overwhelming. Customization is limited. And, it can take some level of assistance to fully appreciate all of the insights available to new users. Review collected by and hosted on G2.com.

What I like most approximately Substrata is how simple and intuitive it's far to use. Everything is virtually prepared, and it didn’t take me lengthy to apprehend how things work. The setup become brief I become up and jogging right away. Their customer support team is pleasant and short to respond each time I actually have questions. I use Substrata almost every day to manage consumer verbal exchange, and it has without difficulty end up part of my regular workflow. The platform consists of all the features I actually need, not a gaggle of extras that get in the manner. Plus, it integrates nicely with different gear I use, which makes my overall workflow smoother and greater related. Review collected by and hosted on G2.com.

Sometimes I want there were extra quick tutorials or guides for new customers to discover superior functions faster. Apart from that, I haven’t faced any fundamental troubles so far everything else works splendid. Review collected by and hosted on G2.com.

The speed at which Substrata delivers actionable insight into buyer behaviour takes the hassle out of trying to identify my most appropriate prospects and ultimately drives closing the deals faster as I can prioritise my leads accordingly based on their behavioural signals. Review collected by and hosted on G2.com.

The density of certain dashboard views is overwhelming at times; the advanced features of Substrata should have a clearer explanation available when activating the features. Lagging can also occur during the processing of long conversation recordings. Review collected by and hosted on G2.com.

I use Substrata to help me develop effective structure and communication for my team while also providing a means to effectively manage the technical aspects of my team. The information that I derive from Substrata is useful daily, helping my team to collaborate and make better decisions faster. Review collected by and hosted on G2.com.

The only thing that I have found to not be great about Substrata is that it's initial learning curve takes time to understand all of its features and analytics. However once learned the overall increase in productivity and coordination for my team from using Substrata is tremendous. Review collected by and hosted on G2.com.