Subscription Genius Reviews & Product Details

Subscription Genius Overview

What is Subscription Genius?

Spend time working on more revenue generating activities rather than your subscription management system. We do subscription management so you don't have to.

Subscription Genius Details
Product Description

Spend time working on more revenue generating activities rather than your subscription management system. We do subscription management so you don't have to.


Seller Details
Seller
Pape Ventures
Company Website
Twitter
@papeventures
207 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
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Subscription Genius Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It was EXACTLY what I was looking for, down to the details. I publish a magazine myself and this would have been absolutely perfect if I could've gotten any sort of responses to my customer support problems. Review collected by and hosted on G2.com.

What do you dislike?

The customer service started out fantastic, and then, when it came to uploading the database and implementing it on my website... crickets...nothing, no responses via email, phone, anything. For a month. When I finally cancelled the service, they got back with me and tried to regain my business, but I just can't risk having no tech support for the website that is 99% of my business. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd wait until they get things operating a lot more smoothly before using this. As it stands right now, I wouldn't touch it. We are staying with Shopify for now and trying out Recurring Billing with a company called Checkend. It's an app that can be added on to a regular Shopify store. Right now it's still in Beta for the size of database we've got, but really really hoping this solution will work out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

How to manage all my subscribers, renewals and address changes. At the moment we manage our subscribers and mailings with a spreadsheet, which takes HOURS every time we publish an issue. I truly hope they resolve their customer service problems, because if they do, it will be the exact product we've been looking for! Review collected by and hosted on G2.com.

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Publishing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It has the potential, but feels like an afterthought. Review collected by and hosted on G2.com.

What do you dislike?

I would avoid. Personally we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and there feels like a real ‘Can’t do’ attitude from the management.

I have lost count at the amount of support emails and calls that went unanswered when quite simply the product did not function as it was sold to us.

If I could give it zero stars if I could as not only did we lose a significant sum of money we also lost a vast amount of time chasing them to deliver on the product they promised.

Overall a disaster that Pape Ventures couldn’t be bothered to fix. That attitude is unfortunately endemic. One side note is that the staff in the form of Andrew and Karen are very good but their hands are tied by poor management. A big shame. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It became a big headache rather than solving problems it caused more. Review collected by and hosted on G2.com.

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