Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Smooth and easy"
4.5/5
What do you like best about Stripe Connect?

It integrates nicely with the booking system I use. Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

The fees are quite high - may not be able to sustain using this financially Review collected by and hosted on G2.com.

Faraz E.
FE
Faraz E.
Accountant
Small-Business (50 or fewer emp.)
"High Fees, Useless Support"
2/5
What do you like best about Stripe Connect?

Easy to implement. Easy to use. Easy to create payment links. Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

Support is lacking. High fees, wont let you charge the customer the stripe fees. Charges you even more fee's for Instant payouts. its insane. Its legalized theft. Review collected by and hosted on G2.com.

Kathleen H.
KH
Kathleen H.
Accounting Manager
Small-Business (50 or fewer emp.)
"Super Helpful | Ease of Use"
5/5
What do you like best about Stripe Connect?

Ease of use, easy to implement, outstanding customer service, so many awesome features. Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

Tricky to master, needed to reach out to support several times Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Stripe is great but the fees!"
2/5
What do you like best about Stripe Connect?

It works well, is easy to use and manage Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

The fees are too high for us Global South small NGOs Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Unreliable Support and Risky to Use – Look Elsewhere for Payment Solutions"
0/5
What do you like best about Stripe Connect?

While Stripe Connect offers a robust API and a range of features for managing payments, the functionality is only as good as the support backing it up. In theory, it's great for scaling payment processing, but this is overshadowed by the severe risks involved. Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

Stripe Connect has proven to be a nightmare for recovering funds, with unhelpful support and no clear resolution process. Stripe Connect’s support is extremely unhelpful and unreliable, particularly when it comes to resolving serious issues like fraud. Despite following all required steps and receiving guidance from multiple banks, Stripe refused to assist in recovering $5,152.25 that was fraudulently taken. Their refusal to follow standard procedures and provide necessary documentation to recover the funds leaves customers like me in a precarious position. Stripe simply took money from our account without providing any meaningful assistance in recovering it. The most significant downside of using Stripe Connect is the complete lack of accountability and support when something goes wrong. If you’re relying on Stripe to manage critical payments, beware: their failure to follow basic recovery procedures means you could lose significant funds with no recourse. I strongly recommend looking into other alternatives, such as Banking-as-a-Service (BaaS) solutions, where you can have more confidence in the support and processes to protect your business. Review collected by and hosted on G2.com.

Donna-Liza  D.
DD
Donna-Liza D.
Fraud and Data Analyst
Enterprise (> 1000 emp.)
"Bias and not really secure"
2/5
What do you like best about Stripe Connect?

easy to make payments but easy to be stolen Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

there are so many unresolved disputes and unsolicited payments Review collected by and hosted on G2.com.

GV
George V.
Founder
Small-Business (50 or fewer emp.)
"Very powerful payment infrastructure"
5/5
What do you like best about Stripe Connect?

I like that it has the most capabilities in the market. It is easy to understand how to integrate and most developers are familiar with Stripe. Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

Their fees are not clear for the beginning when payment methods get more complex. Review collected by and hosted on G2.com.

Sathya N.
SN
Sathya N.
Customer Success Lead
Computer Software
Mid-Market (51-1000 emp.)
"Awesome tool to collect payment instantly"
4/5
What do you like best about Stripe Connect?

Ease of creating a payment link and share with clients Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

It asks for a new plan name every time and does not allow to have standard plan types and have them saved Review collected by and hosted on G2.com.

MJ
Marquis J.
Small-Business (50 or fewer emp.)
"Right On Time"
5/5
What do you like best about Stripe Connect?

The way that I can readily access payment options invoicing etc Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

sometime customer service is slow, price could be lower Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great API"
4.5/5
What do you like best about Stripe Connect?

+ The API is very well documented

+ The support is very fast with most questions

+ Stripe supports many countries and cross border transactions

+ For us as a platform, we got our personal contact at Stripe who is very helpful Review collected by and hosted on G2.com.

What do you dislike about Stripe Connect?

- With some issues, the support takes very long to give a useful reply

- If you use all of Stripes features, the fees become quite high. Especially for subscriptions in combination with different currencies

- Installment plans are not supported at all Review collected by and hosted on G2.com.