The platform makes it easy to organize evidence items across a variety of certifications and frameworks. The examples and descriptions for each evidence item are clear, and most items include a link to a help page that explains what kinds of materials will satisfy the requirements for the control(s) that item is linked to. Being able to link a single evidence item to multiple controls also really helps reduce the overall workload.
Their example policies helped us take information that had been stored in a wide variety of places (and in people’s heads) and pare it down into a manageable set of documents that are easy for our employees to find and use.
Caroline did an excellent job helping us get set up in the beginning. She made what felt like a daunting process manageable, and her attitude was consistently bright.
Edit (1/29/26): The folks I’ve worked with over the last couple of years have all been great, and we really appreciate the insight they provide. Access to support is immediate: you can get solid answers from the browser help, and when you email them you receive a response quickly. The flexibility to organize evidence items according to controls that may span multiple frameworks makes things much easier to respond to client requests. The whole crew has made the audit process as easy and painless as they can.
I've been experimenting with the Security Questionnaire AI tool and it is surprisingly good. You still have a bit of work to do to double-check that the answers really do apply to the question, sometimes it will pull in a control that isn't exactly what the client question is about, but it has been able to identify a good number of solid answers to the questions. Review collected by and hosted on G2.com.
Nothing. The tool has been great and I can't say I ran into any trouble using it. Caroline took down some notes here and there about questions I had while entering information in, but none were show-stoppers and I honestly can't even remember most of what they were.
It would be nice to have an integration for Bitbucket through Atlassian since JIRA is available. I was also a bit bummed that the AWS integrations had to go through Cumulus, which we don't have. Review collected by and hosted on G2.com.
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