--- title: Streams.AI Reviews meta_title: 'Streams.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Streams.AI works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 39 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Streams.AI Reviews **Vendor:** PanTerra Networks **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 39 ## About Streams.AI Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. ## Streams.AI Pros & Cons **What users like:** - Users highlight the **exceptional reliability** of Streams.AI, making it a trusted choice for communication needs. (3 reviews) - Users appreciate the **seamless cloud storage experience** of Streams.AI, enhancing patient care and communication efficiency. (2 reviews) - Users find Streams.AI to be **exceptionally easy to use** , enhancing their workflow and maintaining high care standards. (2 reviews) - Users praise the **high quality** of Streams.AI, benefiting from exceptional service and reliability in healthcare delivery. (2 reviews) - Users commend the **business tools** of Streams.AI for enhancing patient care and enabling flexible service delivery. (1 reviews) - Communication (1 reviews) - Customer Support (1 reviews) - Easy Communication (1 reviews) - Feature Abundance (1 reviews) - Features (1 reviews) **What users dislike:** - Users face a **difficult interface** that complicates navigation and can lead to frustration when making changes. (2 reviews) - Users find the **admin portal inconvenient** , often forgetting processes and facing issues with message and extension management. (2 reviews) - Users find the **admin portal cumbersome** , often forgetting processes due to its lack of intuitiveness. (1 reviews) - Users find the **admin control issues** frustrating, especially when needing to recall the process for changes. (1 reviews) - Users find the admin portal **complex and unintuitive** , leading to frustrations when managing extensions and making changes. (1 reviews) - Contact Management (1 reviews) - Difficult Configuration (1 reviews) - Folder Navigation (1 reviews) - Lack of Intuitiveness (1 reviews) - Limited Features (1 reviews) ## Streams.AI Reviews ### 1. Outstanding Customer Service and Excellent Value **Rating:** 5.0/5.0 stars **Reviewed by:** jen r. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Streams.AI?** I really appreciate the pricing offered by Streams.AI, which was unmatched when we switched from our previous telephone company. The standout aspect for me is the customer service, which I find to be the best among the companies I interact with online. Their responses are quick, and the staff always have a helpful attitude. This great service has led to a high level of customer satisfaction, which is rare for me. I'm thrilled with the service we receive, and I even think your team handles training and staff usage issues better than any I've experienced. The initial setup was very easy for my team as well, which added to the positive experience. Switching to Streams.AI resulted in massive savings immediately, which was a great advantage for us. **What do you dislike about Streams.AI?** I have NO complaints - we've had only exceptional service. **What problems is Streams.AI solving and how is that benefiting you?** Streams.AI provides exceptional customer service and support, solving our training and staff usage challenges effectively. **Official Response from Tessa Chablais:** > Thank you so much for the kind words, Jen. We really appreciate you taking the time to share this! It’s great to hear the switch has been smooth and that the savings and support have made a real difference for your team. We’re always here if you need anything! ### 2. Easy to Use, Competitive Pricing, and Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Streams.AI?** It’s extremely easy to use, and the pricing is competitive with other companies offering similar products. The support is amazing—whenever we have a question or need to change something, we can chat with support and the issue is resolved in minutes. I highly recommend Streams to any small or medium-sized business. **What do you dislike about Streams.AI?** Sometimes the admin portal can be difficult to navigate. That said, if you reach out to support via chat, they’ll either fix the issue for you or, if you prefer, walk you through how to make the change yourself. **What problems is Streams.AI solving and how is that benefiting you?** The auto attendant feature has been extremely beneficial for our small office. It lets callers route their calls directly to the appropriate department, without requiring additional front office support. **Official Response from Tessa Chablais:** > Thank you for taking the time to share your experience with Streams.AI. We’re thrilled to hear that our platform, pricing, and support team have been a strong fit for your business needs. We also appreciate your honest feedback about the admin portal. We value ease of use, and insights like yours help us keep improving the experience and make sure support is always there when you need it. Thanks again for your recommendation and support! ### 3. Reliable, Feature-Rich VOIP with Stellar Uptime—Admin Portal Could Be More Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Pete R. | General manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Streams.AI?** it's been easy to use. Uptime has been amazing. Feature rich and they have delivered on everything they promised. I'm still in contact with our salesman after 9 years. I've tested other VOIP systems and all failed until we tried Streams. It's been as close to 100% as possible on everything. **What do you dislike about Streams.AI?** I do get a bit frustrated with the admin portal when I need to make changes to an extension. I so seldom have to go into it that I forget the process . Could be more intuitive. **What problems is Streams.AI solving and how is that benefiting you?** Allows us to keep contact with our 2 remote shops as if they are in the next room. All of the options work well. Built in FAX, messaging, voice mail. all easy to use. Maintenance is non existent like our old phone system dreamed to be but failed. **Official Response from Tessa Chablais:** > Hi Pete! Thank you for taking the time to leave a review. We're thrilled to hear that you find Streams.AI easy to use and that it has delivered on its promises. We appreciate your feedback about the admin portal and will take it into consideration for future improvements. ### 4. Streams.AI Empowers Healthcare Providers with Flexibility and High-Quality Care **Rating:** 2.5/5.0 stars **Reviewed by:** ClaretMed M. | Director of Operations and Informatics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Streams.AI?** Streams.AI has revolutionized patient care by enabling healthcare providers and staff to deliver exceptional service from anywhere. This cloud-based application supports a healthy work-life balance while maintaining the high standards of care patients and clients deserve. **What do you dislike about Streams.AI?** At the moment, we use two extensions to manage VM traffic. However, if extension A deletes a VM, it still appears on extension B, which has occasionally led to staff duplicating their efforts. Additionally, whenever a message is forwarded to its designated extension, I’ve noticed that these messages remain stored in the old messages inbox. It would be helpful if they were automatically removed from the original inbox once they are forwarded to the correct extension. **What problems is Streams.AI solving and how is that benefiting you?** The flexibility to access it both in the office and remotely has made a significant positive difference in communication between staff and patients. **Official Response from Tessa Chablais:** > Thank you for sharing your experience with Streams.AI! We're thrilled to hear that our platform has revolutionized patient care for you. We appreciate your feedback on the challenges you've encountered with the extensions, and we apologize for any inconvenience caused. Our team is actively working on improving the functionality to address these issues, including better synchronization between extensions and message forwarding. We value your input as it helps us enhance our services to better meet your needs. If you have any further suggestions or encounter any other issues, please feel free to reach out to our support team. Thank you for choosing Streams.AI! ### 5. Easy, Fast, and No Frills Customer Engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin S. | Senior Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Streams.AI?** I find Streams.AI really useful for customer engagement voice tools, as it helps me connect quickly. It's easy to use, which I like a lot. It provides a straightforward experience with no unnecessary frills, which is exactly what I need and want. Additionally, the initial setup was very fast. **What do you dislike about Streams.AI?** It doesn't need to remind me of anything beyond direct communication. **What problems is Streams.AI solving and how is that benefiting you?** Streams.AI helps me connect quickly with easy, fast, no-frills customer engagement voice tools. **Official Response from Tessa Chablais:** > Hi Kevin, Thank you for your feedback and for choosing Streams.AI. We’re glad the platform has been easy to set up and simple to use for your customer engagement needs. We also appreciate your input regarding reminders and notifications, as feedback like this helps us continue improving the user experience. Thanks again for your support! ### 6. Top notch AI phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Streams.AI?** The UI/UX for setting up my agents and call trees. **What do you dislike about Streams.AI?** There’s a lack of integration with our CRM, which makes it harder to track activity properly and generate the reporting we need. **What problems is Streams.AI solving and how is that benefiting you?** Streams Support is the best. **Official Response from Tessa Chablais:** > Thank you for your feedback and for sharing your experience with Streams.AI. We’re glad you’re happy with the UI/UX for setting up agents and call trees, and your kind words about our support team mean a lot. We appreciate your insights on CRM integrations and reporting, which are vital for your operations. We’d love to learn more about your CRM and reporting needs to explore integration options and better support your workflow. Feel free to reach out anytime. Thanks again for your support and for being an important part of the PanTerra community. ### 7. Convenient Desktop Access Right at Your Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Streams.AI?** You can use it at your desk, on your computer, not just your phone **What do you dislike about Streams.AI?** It is a hassle to have it open all the time on desktop **What problems is Streams.AI solving and how is that benefiting you?** Having all company calls stream lined into one app. **Official Response from Tessa Chablais:** > Thank you for your feedback and for sharing your experience with Streams.AI. We’re glad the desktop accessibility and centralized call management have been helpful for your workflow. We also appreciate your comments about keeping the desktop app open, and we’ll be sure to share that feedback with our team as we continue improving the experience. Thanks again for your support! ### 8. Friendly to Use with Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Streams.AI?** Friendly use. Excellent costumer support **What do you dislike about Streams.AI?** Everything is good; nothing to dislike from this app **What problems is Streams.AI solving and how is that benefiting you?** Making effective phone calls **Official Response from Tessa Chablais:** > Thank you for your kind words! We're happy to hear that you have had a great experience with our customer support and find our platform easy to use. ### 9. We recently transitioned to PanTerra’s cloud phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff T. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Streams.AI?** We recently transitioned to PanTerra’s cloud phone system, and I couldn't be more impressed with the experience. From start to finish, their team demonstrated exceptional project management skills, clear communication, and a proactive mindset. The deployment of hardware was smooth and well-organized. Every detail was handled with care, and their team consistently stayed one step ahead—solving problems before they became issues and making quick, effective adjustments when needed. PanTerra's ability to think on their feet and adapt to our environment was a standout. In my 25 years in IT, this was easily one of the smoothest go-lives I’ve ever been a part of. The transition was virtually seamless for our staff and users. If you're looking for a reliable, professional, and solutions-driven partner for your communication needs, I highly recommend PanTerra. They truly delivered. **What do you dislike about Streams.AI?** They were great. They did a great job from start to finish. i don't have any complaints. **What problems is Streams.AI solving and how is that benefiting you?** we needed a new phone system. ### 10. Powerful Reporting, But Dashboard Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Adam L. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Streams.AI?** Very useful reporting tools for analysis. **What do you dislike about Streams.AI?** Not a very GUI dashboard/menu tree for finding access to areas needed. **What problems is Streams.AI solving and how is that benefiting you?** Fantastic analytic toolset and it's clear that a lot of information can be gleaned. **Official Response from Tessa Chablais:** > Thank you for your feedback, Adam! We're glad you find our reporting tools useful. We’ve heard your concerns about dashboard and menu accessibility, and our team is actively redesigning the End User Portal and Dashboard to improve usability. We appreciate your support as we continue enhancing the overall experience! ## Streams.AI Discussions - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [View Streams.AI pricing details and edition comparison](https://www.g2.com/products/streams/reviews/streams-review-4372826?section=pricing&secure%5Bexpires_at%5D=2026-07-17+15%3A26%3A07+-0500&secure%5Bsession_id%5D=579e0080-463e-4226-a725-bbd3e071eb1b&secure%5Btoken%5D=51495aba80ac09e30e7d96e4eaef15f653bdb04ed39d0a2941995546d0b3b8dc&format=llm_user) ## Streams.AI Integrations - [Box](https://www.g2.com/products/box/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Connector](https://www.g2.com/products/microsoft-teams-connector/reviews) - [Microsoft Teams Integration](https://www.g2.com/products/microsoft-teams-integration/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [OpenCTI by Filigran](https://www.g2.com/products/opencti-by-filigran/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Lightning Consulting And Development](https://www.g2.com/products/salesforce-lightning-consulting-and-development/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Streams.AI Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Streams.AI Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,376 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,524 reviews)