[ Stream ... Reviews ](https://www.g2.com/products/stream-chat/reviews) [ Stream ... Reviews ](https://www.g2.com/products/stream-chat/reviews) # Stream Chat Features ##### ## Communication (7) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Campaigns (6) Customize Allow users to customize their messages. Scheduling Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages Retarget Retarget your messages based on previous user engagement. Segmentation Segment audience based on device type, location, demographics, customer behavior, etc. Triggered Notifications Automate notifications based on user behavior Customer Segmentation Process of dividing customers into groups based on common characteristics Show More ##### ## Analytics (3) Campaign Performance Track and report on performance metrics and conversions Audience Insights Report on audience demographics and engagement Drip Campaigns Send automated marketing emails based on user actions over a predetermined period Show More ##### ## Optimization (7) A/B Testing Test variations of a push notification on a portion of users and track conversions Personalization Personalize messages with contextual data such as customer names or product recommendations Rich Notifications Enhance messages with images, emojis, animated gifs, or videos Integrations Integrate with third-party marketing or e-commerce software App Notifications Set-up notifications and alerts for mobile apps. SMS Notifications Set-up SMS-based notifications and alerts for mobile devices. Web Notifications Set-up notifications and alerts for web browsers and apps. Show More ##### ## Functionality (6) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Unified Communications Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## API Features (5) Live Chat Allows developers to add a live chat to their application. Screen Sharing Allows developers to allow app users to share their screens with one another. Subtitles and Closed Captions Automatically subtitles and captions video on the platform or allows app users to add their own. Custom Video Player Allows developers to create their own custom video players. Live Simulcasting Allows users to simultaneously live stream on multiple platforms. Show More ##### ## Security and Compliance (4) Encryption Encrypts content on the platform. Watermarking Allows users to add watermarks to their videos. HIPAA Compliance Platform is compliant with HIPAA guidelines. GDPR Compliance Platform is compliant with GDPR guidelines. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Push Notification (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Show More ##### ## Additional Functionality (81) Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) API Application programming interface that allows for integration with other systems/databases Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Multi-Language Manage and support multiple languages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Template Management Create, save, and re-purpose templates for emails, forms, etc. Geotargeting Geographic location of visitors determines behavior of the software Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Subscriber Management Add or remove subscribers from mailing lists Generative AI Use AI to generate content in the form of text, images, videos, etc. Visual Workflow Management Create, design, and visually represent processes within the software Authentication Verify the identity of users/devices to enable secure access Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Contact Management Manage, organize, and store contact information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Notification Editor An editor that enables users to edit all aspects of notifications. Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Real-Time Analytics Analyze and gain insights into data in real-time Email Management Manage, store and organize emails within the system or via third-party apps API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Third-Party Integrations Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Canned Responses Shortcuts for inputting frequently used messages Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Transfers/Routing Transfer queries and organize messages between agents Geotargeting Geographic location of visitors determines behavior of the software Interaction Tracking Track interaction history by documenting conversations for contacts CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Transcripts/Chat History View messages sent by both parties during the chat conversation Document Storage Store and organize documents in a centralized system Screen Sharing Digitally share screen view with others Contact Management Manage, organize, and store contact information Autoresponders Create and automatically send premade copy in response to customer messages Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offline Form Form to collect visitor contact information when live chat isn't available Real-Time Monitoring Active monitoring of systems, applications, or networks Support Ticket Management Allow customers/users to submit support queries and service requests File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Automated Responses Automatic reply functionality for incoming messages Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Real-Time Reporting Active reporting of data and metrics SMS Messaging Send messages via SMS Interaction Tracking Track interaction history by documenting conversations for contacts Audio/Video Conferencing Audio/Video Conferencing Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customizable Branding Add customized logos and colors to align with company branding Call Routing Sends voice calls to a specific queue based on predetermined criteria Contact Management Manage, organize, and store contact information Voice Mail Computer-based system that allows users to send and receive voice messages Multi-Language Manage and support multiple languages Two-Way Audio & Video Presenter can see and hear participants and vice versa Real-Time Updates Receive system updates as soon as any changes are made Chat Transcript Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Live Chat Ability to chat online in real time Caller ID Identify the number and contact information of a caller before answering the phone IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Real-Time Monitoring Active monitoring of systems, applications, or networks SMS Marketing Send promotional campaigns or transactional messages via text messages File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Fax Management API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Chatbot AI-based platform which conducts a conversation via auditory or textual methods Mobile Access Access software remotely via mobile devices Show More ## Top-Rated Alternatives [ ![Sendbird](https://images.g2crowd.com/uploads/product/hd_favicon/4b909aeb048d0c11871204a38025ba68/sendbird.svg "Sendbird") Sendbird 4.6/5(126) ](https://www.g2.com/products/sendbird/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(529) ](https://www.g2.com/products/twilio/reviews) [ ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/stream-chat/competitors/alternatives) Stream Chat Comparisons ![Product Avatar 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