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AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/16/2022

"Great Support & Continuing to Improve"

4/5

What do you like best about Stream Chat?

The support team has been very helpful and prompt with any requests and issues that have come up. They'll attempt to dig into the issue and not just provide canned responses. We like that they continue to improve their featureset and hopefully continue to do so in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

There are notable features missing like the ability to jump to a specific message in a channel. The ability to sync chats to a video for chat replay would be nice as well. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review! We're pleased to hear how helpful our support team has been and that our product has enabled your chat system to run smoothly. As you mentioned, we dedicate time & resources to the continuous improvement of Stream Chat. But still, we greatly appreciate your feature suggestions of jumping to specific messages within a channel and syncing chat to a video replay. Thank you again for taking the time to share your thoughts on Stream Chat.

GF

Giacomo F.

Head of Product

Mid-Market (51-1000 emp.)

2/14/2022

"Higly recommend stream chat"

5/5

What do you like best about Stream Chat?

service, easy to integrate, availability Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

dashboard for basic stats is poor, documentation was a mess 18 month ago when we integrated Review collected by and hosted on G2.com.

What problems is Stream Chat solving and how is that benefiting you?

offering a modern way of communication for our end users (compared to phone calls and emails) and in addition with the autotranslation feature we are removing the language barrier they may face when interacting between each other. Our users are present all over europe and are interacting between each other in the best way they can. Sometimes they might not contact a counterpart because of the language, now we have solution for them thanks to stream chat :D Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your 5-star review, Giacomo! We're thrilled to hear that Stream Chat has made a positive impact on your international audience. We really appreciate the feedback regarding your experience with our analytics dashboard and documentation as well. We will take your notes to heart as we move forward and strive to create the ultimate in-app messaging experience! Thank you again for taking the time to share your thoughts on Stream.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/16/2022

"Great collaborative experience with stream"

4/5

What do you like best about Stream Chat?

I liked how responsive and courteous all the getstream folks were during our implementation of our messaging platform. We did our integration with stream's frontend sdk as well as the dot net core backend sdk. The integration was quite straightforward. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

I disliked the initial rate limits set around specific calls. However, after discussing with getstream, we were able to increase some of these limits. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review! We truly have a rockstar-studded Stream team. I am so glad to hear they provided such stellar implementation support and partnered with you to find a solution to your rate limitations. Hearing that Stream allowed you to build and launch your messenger quickly makes us happy, too! Thank you again for sharing your thoughts on Stream Chat.