Verified User in Education Management
EE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Stream Chat - Purpose-built, robust, scalable, and well-supported."
4.5/5
What do you like best about Stream Chat?

If you're looking to build community-driven features that are intuitive and familiar to your users, in order to facilite one-to-one, or many-to-many conversations, then Stream Chat is a compelling option. The plug-and-play nature of Stream Chat, and the many examples provided, allowed us to build a jaw-dropping proof-of-concept in no time at all, and showcase the feasibility of integrating desirable chat capabilities into our app. Finally, Stream Chat stands up to rigorous analysis against its competitors and wins hands down when considering the combination of: scalability, developer experience, customizability / extensibility, security, and content moderation. Finally, the level of support offered by the Stream team has been incredible - this is clearly a company that is playing the long game in terms of building customer relationships. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The only major downside of Stream Chat is its cost. Even at the cheapest price point, it is super-expensive, and compromises affordability, especially for small organisations. Without doubt, it is drastically cheaper than building any of the features outright, but there ought to be more flexible and tolerant pricing options for products that are pre-revenue.

A minor gripe is that the strategic relationship between Stream Chat and its sister product Stream Activity Feeds isn't always clear, so makes it difficult to forward plan on the technical roadmap. Review collected by and hosted on G2.com.

Nairoua S.
NS
Nairoua S.
Software Engineer
Mid-Market (51-1000 emp.)
"Easy to use and well-documented, with good support for a variety of programming languages"
5/5
What do you like best about Stream Chat?

Ease of integration - Quite easy to integrate stream into your in app messaging platform. There's also good support from the stream team.

Additionally, theres support for a variety of programming languages which makes it easier for developers to use the language they are comfortable with. Highly recommended Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The pricing model is abit too high and there's lack of self-hosting. Review collected by and hosted on G2.com.

Lionel D.
LD
Lionel D.
Product Development director
Mid-Market (51-1000 emp.)
"Easy to use, reliable and with excellent support from the provider."
5/5
What do you like best about Stream Chat?

Integration with Stream Chat was easy to do. The provided SDK is excellent for the different platform (web, mobile). The support given by the provider is super fast and very high quality. The platform itself is reliable and no hickup occured since we have started using it. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The platform itself doesn't suffer from any problem. We had some issues with the billing (received twice) but Stream admit immediately the mistake and it didn't have any consequences. Review collected by and hosted on G2.com.

Ndubuisi O.
NO
Ndubuisi O.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"I have enjoyed using stream, especially for its bulk messaging abilities"
5/5
What do you like best about Stream Chat?

The flexibility of Streams APIs is advantageous if you want to send messages programmatically rather than rely on widgets. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The documentation is not very clear on some general use cases. An example is that the documentation assumes that messages are sent between a sender and a receiver immediately after a channel is created, this is hardly the case.

The actual flow creates a channel between two persons, saves the Getstream URL, and then uses the saved Getstream URL to find the channel to send a message when needed. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Easy to implement but missing many features"
3/5
What do you like best about Stream Chat?

It has a UI toolkit for flutter out of the box using the stream_chat_flutter library. This makes chatting integration extremely easy.

The examples in the GitHub repo are easy-to-understand works without any extra steps. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The Flutter library is incomplete compared to native Android and iOS libraries missing many features.

Also, the FCM push notification needs service account keys, which is a significant security threat. Review collected by and hosted on G2.com.

Chirag J.
CJ
Chirag J.
Product Analyst
Small-Business (50 or fewer emp.)
"Great Service"
4.5/5
What do you like best about Stream Chat?

well, API is straightforward to integrate. Great work by the team. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Well, nothing as much, but there is always room for improvement. high hopes that a focused team is already working behind. Review collected by and hosted on G2.com.

BD
Ben D.
Founder & CEO
Small-Business (50 or fewer emp.)
"We've used Stream Chat for over 2 years to enable messaging in our platform"
4.5/5
What do you like best about Stream Chat?

Stream Chat enables us to deliver a powerful set of chat features to our customers without having to build and maintain our own chat module. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Stream Chat could make customizing the chat experience a bit more "plug and play" but for now support has been responsive in terms of helping us with this. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

Thank you for your review of Stream Chat, Ben! I am glad that our product is the right fit for your use case and delivers a feature-rich experience for your users. Our support team can always assist with any implementation and customization questions. You can reach them here: https://getstream.io/contact/support/

Chirag J.
CJ
Chirag J.
product analyst
Small-Business (50 or fewer emp.)
"Stream Chat review"
5/5
What do you like best about Stream Chat?

It's almost everything helpful. Very responsive. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

not much but the interface for developers can be improved. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

Thank you for reviewing Stream Chat, Chirag! I am glad that our team has been very helpful and that you've seen an improvement in automation for your business. We appreciate you taking the time to share your feedback.

Christoph L.
CL
Christoph L.
Geschäftsführer
Small-Business (50 or fewer emp.)
"very complete chat with fast and easy integration in both frontend and backend."
5/5
What do you like best about Stream Chat?

It worked after half a day and saved month of development. The documentation is quite good if you get stuck the support will help you out even on a maker plan. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

front end integration could get some more examples, especially for the streams Review collected by and hosted on G2.com.

Tramy N.
TN
Tramy N.
Lead Frontend Engineer
Mid-Market (51-1000 emp.)
"Overall experience was good, although fitting their product to our business use case was challenging"
4/5
What do you like best about Stream Chat?

Stream Chat's SDK was helpful in our implementation and provided value to what we were trying to achieve for our business outcome. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Stream Chat had out-of-the-box features, but when it got to the implementation for the use case, it raised unforeseen challenges. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

Thank you for sharing your experience with Stream Chat, Tramy! I am glad that our SDK was able to help you connect customers with your app's team. We appreciate the feedback.