Straticom is a specialized Australian firm dedicated to enhancing contact center operations through tailored implementations of Genesys Cloud solutions. With over 25 years of experience, Straticom offers a comprehensive suite of services designed to optimize customer service operations and drive business growth. Key Features and Functionality: - Implementation: Custom-designed Genesys Cloud call centers that integrate seamlessly with existing business processes. - Managed Services: Proactive support and continuous optimization to ensure long-term success. - Strategy & Consulting: Development of technology strategies centered on Genesys Cloud to unlock its full potential. - Custom Development: Creation of bespoke solutions tailored to unique business requirements. Primary Value and Solutions Provided: Straticom empowers businesses across various industries—including healthcare, education, finance, retail, and more—to elevate their contact center experiences. By leveraging Genesys Cloud, Straticom helps clients achieve significant cost savings, improve agent efficiency, enhance first contact resolution rates, and transition calls to digital channels. Their commitment to delivering innovative and dependable solutions ensures that clients can effectively meet their customer service goals and drive meaningful business impact.