Overall, their direct support persons try to assist as much as possible and have proven to be available at a wide variety of hours and days of the week. Review collected by and hosted on G2.com.

There are some major areas where I have problems with the platform and will be drawing the line with them before going into another year. That problem centers around their lack of concern with addressing one of the major reasons we decided to use them; the integration with PayPal.

Their system simply doesn't handle PayPal transactions properly and after years of trying to work around it, it's clear, they don't see it as a problem worth fixing.

The problem is that once a person checks the option to pay with PayPal, they treat the transaction as 'Confirmed', they send out any automated information for 'Confirmed' registrants, and they charge your record for a 'Confirmed' registrant. This all happens without regard for whether the registrants complete the PayPal transaction.

When someone doesn't pay with PayPal or doesn't complete the transaction, you're left with an account that has a balance but is 'Confirmed' in your system. Their support team says to simply contact the registrant and request payment. If we wanted to do collections, we wouldn't have paid thousands of dollars for a registration system.

In addition to having NO Solution to this problem, their idea of you having an 'Account Manager' is a complete joke. I hadn't heard from mine in a year and she's left me hanging on numerous issues, multiple times.

Lastly, be prepared to come to the realization that this is not "A" product. It's a cobbled together bundle of products they obtained from other companies over the years and brought under a single brand. There are major disconnects between modules and strange limitations that will slow your production down significantly.

Buyer Beware!!! You're in for a wild ride. Review collected by and hosted on G2.com.

Aventri has been great to use for our commencement ceremony. The registration system is intuitive, making it easy for staff and students to navigate the system. Review collected by and hosted on G2.com.

I do have difficulty with the formatting of the email/messaging formats. This could be strictly my capabilities but when copying and pasting a message into the field the formatting is always off and it takes some work to fix it. Review collected by and hosted on G2.com.

Customer support has been extremely helpful with the initial account set up, building out event templates, personalizing event reporting, and providing ongoing account support. Review collected by and hosted on G2.com.

Reports are challenging to initially set up but customer support has been helpful with this process. Review collected by and hosted on G2.com.

Aventri is easy to use for beginners. This is the perfect starter tool for a team that has not completed a meeting registration website before. Review collected by and hosted on G2.com.

The design for the meeting registration site and the mobile app is limited. I would improvement in terms of style and look and feel. Review collected by and hosted on G2.com.

Easy to use interface, the ability to set up discount codes is seamless. Aventri has capabilities to handle almost all of your event needs. Review collected by and hosted on G2.com.

There are some niche objectives that are not compatible with Aventri, but not many. It can get a little tricky with setting up certain email blasts and discount codes, but the Aventri help staff is so good that they can pretty much help you with everything. Review collected by and hosted on G2.com.

Aventri's platform is great and versatile to meet the needs of our diverse group of clients. The support team is fantastic to work with. Review collected by and hosted on G2.com.

We struggle a bit with emails sent via Aventri not being recognized by most client email servers and going straight to spam. This is an issue we are continuing to work through with the support team. Review collected by and hosted on G2.com.

Their customer support is always quick to respond and follows up to make sure all questions are answered. They'll go in and do something for you if that's what you prefer, or show you how to do it. I like that there are folders for organizing media. Review collected by and hosted on G2.com.

Navigation within the platform can be confusing/making sure you're getting to the right place to update what you want. We're discouraged from touching code to make any modifications, but fortunately support will respond quickly if we need something done in the code. Review collected by and hosted on G2.com.

Easy to use product with very helpful customer service. Review collected by and hosted on G2.com.

Their site is almost, but not 100% customizable for some of our specific client needs Review collected by and hosted on G2.com.

In theory, it could be a great all-in-one platform to handle all aspects of your event: registrations, mobile app, email marketing, tasks, budget, call for proposals, etc Review collected by and hosted on G2.com.

Even though the call for proposals is built-in you'd think it was a completely separate system from the agenda manager. The flow of information between the two is not seamless and well integrated. It takes too much clicking around to make the simplest changes to the description and presenter information.

For SEO and so we wouldn't have to re-build, we kept our event website in a different platform. Aventri doesn't have the ability for us to truly customize registration & agenda pages to match the look and feel of our existing website, nor do they have iframes that we could put on our existing site. Review collected by and hosted on G2.com.

For minor issues or questions, they have a very friendly support team. Review collected by and hosted on G2.com.

We had some major issues leading up to our event. The issues were escalated and I was told they were fixed and found out they were not. It's like the team didn't even test out their own fixes. I went back countless times and the issues were never solved. It led to a very chaotic experience for our attendees and our volunteers managing the event. Terrible system that is cobbled together. Review collected by and hosted on G2.com.