Edit

EA

Verified User in Automotive

Enterprise (> 1000 emp.)

2/3/2022

"StoryStream is an invaluable partner to grow UGC activation throughout our customer journey globally"

5/5

What do you like best about StoryStream?

Sensational business and customer support team. Simple user interface and workflows. StoryStream helps bridge the gap between website, email, and social to drive more engagement and goal conversions. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

API restrictions caused by some social platforms limit ability to search content by location, although StoryStream offer possible alternatives to overcome this. Review collected by and hosted on G2.com.

What problems is StoryStream solving and how is that benefiting you?

StoryStream has helped us find more UGC that compliments our brand. Manage the interests of the content owner and respect their intentions at all times. Organize the content, making it searchable by its characteristics and use-cases. Align on an operational framework that permits UGC activation across borders, channels, and customer journeys. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hello there - and thank you so much for taking the time to leave your review. We're thrilled that you're getting so much value from StoryStream, and we truly appreciate your partnership. Thank you again, and here's to a great year ahead!

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

10/26/2022

"A critical "member" of our marketing team!"

5/5

What do you like best about StoryStream?

I love that it's an all-in-one solution - you can request rights and publish on the same platform, saving time otherwise spent hunting down UGC. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

It could be more "self-serve" dev-wise - thankfully, we have an incredible support team, but it could be beneficial if it were a little more user-friendly on the dev/output end. It would also be beneficial if we could easily see where the images were coming from - with very country-specific differences in our vehicles, there is a lot of time spent double/triple checking that the vehicles pictures are indeed Canadian spec. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Thank you so much for your review! We hear and appreciate your feedback too – there are some exciting features in our roadmap that we'll communicate soon, watch this space :) Thanks again for taking the time, the whole team appreciates it hugely.

YC

Yunhyung C.

Mid-Market (51-1000 emp.)

3/15/2023

"Most convenient way of collecting and curating ugc"

4/5

What do you like best about StoryStream?

It is the most efficient way of collecting UGC, withou having to invest too much manpower / time.

It also helps with goal conversions as well as insights on our audience qon the homepage. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Sometimes duplicates of the sane content will appear, which we have to adjust manually. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey Yunhyung, and thank you so much for taking the time to leave a review. We're so happy to hear that StoryStream is helping to unlock extra efficiency in your marketing workflows – and brilliant that it's boosting goal conversion too! Thank you for the feedback, too – we'll take a look into that for you to see what can be improved. Thank you again, we really appreciate your kind words!

TC

Tom C.

Consumer Generated Content Manager

Enterprise (> 1000 emp.)

10/26/2022

"Putting the customer of the heart everything they do!"

4.5/5

What do you like best about StoryStream?

StoryStream are always progressing, introducing new features, new ways of working or simply coming up with ideas to help drive shopping experiences on our website. StoryStream has demonstrated greater flexibility than other partners we've worked with in this space. The support network at StoryStream has been first class, always on hand to provide help and genuinely interested in client success! Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Operating with a more varied client base (by industry) would be beneficial. This would allow us to take additional learnings and potentially unlock content syndication at scale. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey Tom, and thank you so much for taking the time to leave your review. I know that both our Customer Success and Production teams are so proud of the work you do together; I'll be sure to pass your feedback along. We look forward to continuing the partnership, exciting times ahead.

HP

Hannah P.

SEO and Content Marketing Assistant

Mid-Market (51-1000 emp.)

3/8/2023

"GTL X Story Stream"

4/5

What do you like best about StoryStream?

I love the aesthetics of the outputs that come with story stream, and the team that are on hand to help whenever I have any questions regarding use of the platform Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

There are sometimes a few glitches within the platform, but the team ar always on hand to help with any issues Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey Hannah – that's brilliant to hear, thank you. And I'm 100% with you on the aesthetics – I love the way that StoryStream looks on your site! Sorry to hear that you've hit some snags; we're always looking for ways to streamline the platform - if you have any specific feedback, we'd love to hear it. I thought you might find this blog interesting – based on your job title – so attaching that in case you wanted some post-lunch reading :) Thanks again for the review!

See how StoryStream improved

JK

James K.

Mid-Market (51-1000 emp.)

2/28/2023

"Brilliant digital experience enhancement"

5/5

What do you like best about StoryStream?

Strengthens our brand by using independent 3rd party validation via press reviews. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Manually intensive at times to source UGC. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey James, and thank you so much for leaving your review. It's brilliant to hear that StoryStream is helping to strengthen your digital experience – we love that feedback. And we hear you on the time taken to source UGC; we're always looking for new ways to help brands with smoothing the path to UGC collection. To that end, I'm attaching our latest thinking on generating UGC through email – you might find those tips (and templates) useful. Otherwise, look out for updates on our roadmap very soon :) Thanks again for your review, it's much appreciated.

See how StoryStream improved

GH

Gav H.

Digital Content Executive

Mid-Market (51-1000 emp.)

11/3/2022

"Gav StoryStream Review"

5/5

What do you like best about StoryStream?

Allows genuine UGC, strong relationship with the SS team - pulls more authentic review content through too which adds further authenticity! Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Not much - we could get more access to different social platforms and real time content but this can be worked on. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey Gav, and thank you so much for taking the time to leave a review. It's most appreciated. We're so happy to hear that StoryStream is helping you to really double down on curating and displaying authentic social proof. And I'm sure our CS team will be happy to hear you mention that strong relationship!

We've recently announced Instagram Reels and TikTok integrations in the platform, and we're constantly looking for new opportunities to bring the best content into your platform – so if you've any specific ideas, we'd love to hear them :) Thanks again for your time and feedback, onwards and upward!

EC

Verified User in Computer Software

Enterprise (> 1000 emp.)

10/27/2022

"A great tool for curating UGC and sourcing usage rights!"

5/5

What do you like best about StoryStream?

The StoryStream platform is the best User Generated Content (UGC) solution we have found on the market and is being widely used by our customers. Their use of AI helps automate working with large volumes of UGC quickly and their rights management tools means helps us ensure compliance. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

The platform is focused on larger enterprise clients, I think some of our smaller customers could benefit, so some self-serve features would be useful. Review collected by and hosted on G2.com.

What problems is StoryStream solving and how is that benefiting you?

Our clients need to create increasing volumes of content to post on social, and the nature of the content needs to feel authentic and trustworthy. We all know the benefits UGC offers but being able to scale using it in a compliant way is key and provides a lot of value. Also, their team is very knowledgeable on the subject, which helps clients with strategy. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey! And thank you so much for your review, we really appreciate you taking the time. We're so happy to hear that StoryStream is generating value for your clients. Noted on the feedback, too: we have some exciting announcements around our roadmap coming up, so watch this space! Thank you again :)

DQ

Dave Q.

Digital Operations Manager

Mid-Market (51-1000 emp.)

11/1/2022

"SEAT & CUPRA"

5/5

What do you like best about StoryStream?

They are passionate about what they do.

They are always trying to optimise the results we are achieving with them.

They are always looking to pioneer new developments. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

We have a great relationship with the team at Storystream and our relationship is continuing to go from strength to strength. Just wish that I could commit more time and budget to working with them. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey David, and thank you SO much for taking the time to leave your review. I know that Emma and the team are so proud of the work you're doing together, and rightly so: it's industry-leading stuff. Thank you for choosing StoryStream, I can't wait to see what this dream team does next :)

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

3/31/2023

"StoryStream is a great tool for our customers to share their experiences"

5/5

What do you like best about StoryStream?

StoryStream allows our customers to share their experiences with our products. In doing so, their stories allow us to reach entirely new audiences whilst improving things for our existing customers Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Very few downsides, StoryStream is highly effective at accomplishing its mission! Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

edit

Hey there, and thanks so much for leaving a review! We so appreciate you sharing your thoughts, and we're so glad that StoryStream is helping you to celebrate customer testimony across your digital properties. (We might be biased, but the power of digital word of mouth is second to none!). Thank you again, and we look forward to seeing where you take your UGC strategy to next :)