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GP

George P.

Head of Social Media

Enterprise (> 1000 emp.)

10/26/2022

"StoryStream x THG"

4.5/5

What do you like best about StoryStream?

Storystream's customer success management has been exemplary, the UGC curation is comprehensive but easy to use and the development of the live shopping feature has been collaborative and steady which has helped the team at THG learn and grow with the new marketing and sales channel without it being forced. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Very little - collaboration can sometimes be 'over-collaboration' but I'd rather this than StoryStream producing work we can't and don't need - it's thorough Review collected by and hosted on G2.com.

What problems is StoryStream solving and how is that benefiting you?

StoryStream is solving a huge gap in our UGC curation and rights management as well as how we display the very best UGC on our websites to help increase conversion. We've seen huge success with a number of our beauty brands as well as customising these modules and widgets to look and feel really attractive to customers visiting our websites. They've also created a live shopping module which is allowing THG and its many brands to start the journey into regular livestreaming - which we project will be a huge driver of business for us in future. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey George, and thank you so much for your review. I know that the team are so proud of the work that StoryStream does with you; your continued collaboration is a huge part of making it such a success. Really appreciate the feedback, too. Thank you again.

CP

Celyn P.

Content Development Lead

Enterprise (> 1000 emp.)

10/26/2022

"Great team and great product."

5/5

What do you like best about StoryStream?

The java script makes it easy to set live. The display is excellent for the type of social content galleries I curate. I like the option of being able to schedule content, and the choice of tagging products or adding page links. The options for different types of galleries make it really flexible for publishing in different locations on the website. The way it saves previous tags and links makes it quicker for me to curate images and keeps it consistent for customers. And the ability to publish Instagram reels! They look brilliant! Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

A couple of improvements would be the ability to move content around within a gallery more easily i.e. dragging images into position rather than selecting images to 'move to top'. Possibly quite niche to my particular use, but I would also love to be able to pin content in a specific position i.e. pin a reel/promo panel so it remained in the middle of the gallery even when scheduled content continued to go live around it. In terms of current functionality, on the whole, I think it works well. These bits would just be really helpful additions :) Review collected by and hosted on G2.com.

What problems is StoryStream solving and how is that benefiting you?

The team we work with are super responsive whenever we need support and always come through with what they say we're going to do i.e. following up on QBR actions. They proactively support efficient ways of working, which has helped us create a pretty smooth BAU process. With this support I can now schedule content to publish at real scale i.e. new images every few days for around a month in advance if I want - as the only person in the business currently publishing content on the site, this has been invaluable. The content has been really well received both internally and through customer interactions. The insights provided to us by Story Stream have supported conversations within internal teams, helping me get more galleries live, across more locations because we can demonstrate the £££ value of them as well as how great they look. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey Celyn – thank you so much for taking the time to leave such a detailed review, it's so appreciated. And thank you for the brilliant feedback, too. I'll pass that on to our Product team, and be sure to invite you along to our next Product Roadmap webinar. We love our super users! So glad to hear you're getting real value from StoryStream.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/28/2023

"StoryStream has great features and helpful staff"

4/5

What do you like best about StoryStream?

I use StoryStream primarily for engaging with audience on Instagram and directing our audience to upload media to our StoryStream landing page for things like giveaways and features. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

It is great for content curation but I prefer using a different brand for content publishing and scheduling due to not having as many features, and the content tools don't really offer more than what in-app offers. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey there, and thank you so much for leaving a review. We really appreciate your feedback and love to hear that StoryStream is helping you to engage with your followers and audiences. Thanks so much for choosing StoryStream, and look out for updates to our roadmap soon :)

WM

William M.

Enterprise (> 1000 emp.)

3/8/2023

"Short time using, but the process is simple."

5/5

What do you like best about StoryStream?

The simplicity behind getting UGC from instagram. Also knowing that if i have any issues i can just drop james an Email and he'll give guidance/advice is really reassuring. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

I haven't had loads of expierence with using StoryStream, I wouldn't say there are any negatives. I think it's complicated if you want to change the order of a mosaic, so would be great if there was a simple process, but i haven't personally tried it yet. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey William, and thank you so much for the feedback. I'll be sure to pass your compliments back to James :) It's fantastic to hear that StoryStream is helping you to surface – and encourage – more authentic social proof. We really appreciate you taking the time to leave a review. Thanks again!

AH

Alex H.

Enterprise (> 1000 emp.)

3/2/2023

"Great fun working with the team"

4.5/5

What do you like best about StoryStream?

Been enjoying the process through the project and seeing the widgets come to life on the sites and seeing the brands on site experience henhanced. Creates a great UGC when visitng the site giving the customers a great experience Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Nothing to complain about on our end as its been a smooth journey Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hello Alex – thank you so much for taking the time to leave a review. We're so happy to hear that StoryStream is helping your brands to better unlock the power of authentic social proof content. We love a smooth journey :) Thank you for choosing StoryStream, and we look forward to seeing where we take our partnership next. Cheers!

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

11/1/2022

"Very pleased"

5/5

What do you like best about StoryStream?

Storystream has offered our business an easy way of integrating the UCG of social media and adding it onto our website to promite reviews from our real life customers. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

The downside would be sifting through all of the content you can be tagged in trying to find the right content we'd like to promote. It would be good if there was a better way to identify content relevant to specific markets. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey there, and thank you so much for taking the time to leave a review. It's brilliant to hear that you're getting value from StoryStream; surfacing social proof is what we're all about! Thank you for the feedback too – we're always looking for ways to even more finely tune our AI, so if there's an opportunity to do that in line with your point on "identifying content relevant to specific markets" then I'm sure your Customer Success team would love to take it on! Thank you again, we so appreciate hearing from you :)

UR

Verified User in Retail

Enterprise (> 1000 emp.)

7/9/2023

"StoryStream Review"

3.5/5

What do you like best about StoryStream?

StoryStream is an incredibly intuitive application that simplifies navigation within e-commerce.It is a user-friendly platform that dramatically simplified my social media and e-commerce work. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

I think the Application can add information about various other industries as well by including multiple sectors and not concentrating on Fashion and Retail alone . Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey, and thanks for taking the time to leave a review! We appreciate your feedback – you can check out our work across other industries (including auto) below :) Thank you for choosing StoryStream!

See how StoryStream improved

AC

Ali C.

Enterprise (> 1000 emp.)

3/20/2023

"Love this tool!!"

5/5

What do you like best about StoryStream?

Easy to use, account teams are amazing to work with, super easy to find high-quality UGC content and share to other places Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

The extra steps to request permissions. It would be great if it was a 1-button request vs. copy and pasting onto the comments of each UGC you want to use Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey Ali, and thank you so much for taking the time to leave a review. It's fantastic to hear that you're getting value from the StoryStream platform already, and the Customer Success team are so grateful for your kind feedback :) And thank you for the feedback, we hear you; we're always looking for ways to streamline the rights request process (even if sometimes we're beholden to the social platforms themselves... we're working on it!). Thank you again for the lovely review.

KS

Kristie S.

Enterprise (> 1000 emp.)

2/14/2023

"Innovative, supportive and a great partner"

5/5

What do you like best about StoryStream?

The team feel like an extension of our own team. They are always very supportive and bring great ideas to the table, whilst also being willing to push new innovations.

The platform is easy to use and provides us with the control we need to present the best experience to our customer, without the heavy lifting. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

Nothing I can think of at this current time. Review collected by and hosted on G2.com.

What problems is StoryStream solving and how is that benefiting you?

Storystream allows us to collect the best high quality content and curate it into stories, locations and messages to inspire the customer at the right point in the journey. The Storystream platform and moderators means we can do that quickly and at high quantities and the functionality itself means we can inspire whilst aiding conversion. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey Kristie – and thank you SO much for leaving your review. I know that Sophie and the whole team absolutely love working with your team; we really value your partnership. We promise we'll keep innovating and bringing fresh ideas to you, so watch this space :) Thank you again.

LB

Lauren B.

Enterprise (> 1000 emp.)

3/13/2023

"Great platform and great team!"

5/5

What do you like best about StoryStream?

The platform is fantastic, it allows you to pull high-quality UGC at scale without being too time-consuming. The team is always willing to go the extra mile and has been a constant throughout the process. Review collected by and hosted on G2.com.

What do you dislike about StoryStream?

It would be great to have an in-platform approval button for different teams, however, this is client specific. Review collected by and hosted on G2.com.

Response from Matt Sykes of StoryStream

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Hey Lauren – wow! Thanks so much for that review, it really means the world to us to hear that. I know that Jade and the team absolutely love working alongside you and the wider team too. And thank you for the feedback; that's a cool idea. I'll check in with the team to see where that might be best recorded. Thank you so much for your continued partnership, it's really appreciated.