
What I like most is the flexibility of asynchronous video. I don't need to see every customer in real time to communicate in a personalised way, I can send a video when I want to and get a response when they have time. This format feels more human and the interaction feels more intimate and authentic than a simple written response. The variety of user-generated content is incredible. I've been able to get real customer testimonials that I wouldn't have been able to get otherwise. Review collected by and hosted on G2.com.
One of the challenges I have found is that StoryPrompt does not yet integrate seamlessly with some of our CRM tools or social media platforms. Review collected by and hosted on G2.com.