What I like most is the ease of setup. Once you get into the platform and set it up, it's very efficient. I can set up a testimonial campaign within just a few minutes. The customizations are amazing too. I can customize pretty much any aspect of the platform based off of what my ultimate goal and objectives are for that testimonial campaign. StoryPrompt makes it easy, efficient, and gives me a process to scale the collection of testimonials across various stakeholders, including alumni, students, colleagues, and business to business partners. Since each stakeholder has a different way of speaking to their constituents, StoryPrompt lets me change the messaging, the voice, and the branding to match who I'm targeting. It also lets me customize the method in which testimonials are collected, via text, video, or audio, which works well in an organization where there are multiple stakeholders. In one alumni campaign, because I could customize text and video and let the user decide how they wanted to provide the testimonial, our engagement rate was fourfold over anything else we've done. The setup was easy and fairly seamless. Our representative was great, she came in and explained everything and did a training for our stakeholder teams and internal licensees. Customer service was good. Review collected by and hosted on G2.com.

I had trouble easily contacting customer service, mostly due to the time difference since I am in the US and StoryPrompt is based outside of the US. So sometimes the time difference was a bit of a hindrance. Customer service access and response timing was the issue — customer service was good, it's just the time difference. I would like extended support hours, potentially twenty four seven, to cover the time zones in the US. I would say twenty four seven live chat support would be great. Review collected by and hosted on G2.com.

The customer service is fantastic and the product is excellent. Review collected by and hosted on G2.com.

The script scrolling feature can be challenging to get set to the right speed, as the first line disappears before you have a chance to read it. Review collected by and hosted on G2.com.

I like StoryPrompt because of how it bundles material in an impactful way. It allows us to incorporate visuals and firsthand testimonials, which makes a significant difference in how we convey stories and receive feedback from the community. This capability to package content dynamically helps us hear and share important narratives effectively. Additionally, I find the 'Wall of Love' feature helpful, and it has been great to have this on our website. The ease of setup and access is another aspect I appreciate, as it was important for us to utilize StoryPrompt for various components without hassle. Overall, StoryPrompt's ability to enhance storytelling through engaging means is highly valuable to me. Review collected by and hosted on G2.com.

{"I guess what I'd say is that even having more of an opportunity to customize some of the features. There are easy ways to get the messaging out, but maybe being able to incorporate into other platforms more easily would be helpful for us."} Review collected by and hosted on G2.com.

We recently switched to StoryPrompt to collect and manage testimonials and nominations, and it has been a game-changer. The platform is user-friendly, and we were able to get high-quality video and written reviews from our students, parents, and staff in a fraction of the time. The support team is also fantastic! Highly recommend this for any business looking to showcase authentic social proof. Review collected by and hosted on G2.com.

I would love to see the ability of more customization when it comes to the presentation outline of submissions. Review collected by and hosted on G2.com.

I really appreciate the excellent customer service from the StoryPrompt team. When I was having a few problems, they were super helpful over about a week and resolved everything. They went above and beyond for me. Review collected by and hosted on G2.com.

I would like them to improve the help documentation so that it is fully up to date and covers all aspects of the product. Review collected by and hosted on G2.com.

Easy to use and manage.

Great for providing a testimonial privately - especially for attendees who are shy or too busy to do so at an event Review collected by and hosted on G2.com.

Storyprompt is pretty easy to use, but the video library could be a bit easier to organize Review collected by and hosted on G2.com.

The platform is a great tool for collecting UGC videos, which can then be used in ads on Facebook, Instagram, and TikTok — and those drive sales like crazy! Review collected by and hosted on G2.com.

After signing up on the platform, I noticed a few missing options — for example, the buttons couldn’t be translated into Polish. But the support team helped me instantly and translated the buttons for me quickly and efficiently. Review collected by and hosted on G2.com.

Getting all the responses organised, transcribed and ready to go both in video form and in a spreadsheet. I also love how easy and aesthetic it is for a user to give us a review through the platform. Review collected by and hosted on G2.com.

Having to download videos individually (though maybe that's no longer the case?) Review collected by and hosted on G2.com.

There have been a couple of times when I needed to contact customer support and without a doubt, i've either had my request added or my issues fixed. Review collected by and hosted on G2.com.

I would have liked to get the opportunity to change the card shape and not just its size. Review collected by and hosted on G2.com.

We loved how easy StoryPrompt was to set up and use. We were able to provide a platform for connection that was user friendly, safe, and effective! It allowed us to connect with our partners all across the state around different topics each month. We then used those responses to create a yearbook of connection. We will definitely use it again! Review collected by and hosted on G2.com.

The only thing we may have preferred was a little more creative freedom in the format and end product. Review collected by and hosted on G2.com.