Storyly is not only an engaging tool that enhances the functionality of our application but also a great example of outstanding customer care. We regularly receive inspiring ideas on how to make even better use of Storyly, and every message or issue we report is met with a prompt and thorough response. The Storyly team continuously develops the product, introducing new features that are presented to us during quarterly meetings. In addition, the account managers provide valuable guidance on how to maximize the benefits of the tool. Review collected by and hosted on G2.com.

At the very beginning, we had a problem with frequent crashes. After reporting a bug and working with the Storyly team, the problem was fixed very quickly. Review collected by and hosted on G2.com.

What I like most about Storyly is how easy it is to integrate and how quickly it boosts user engagement. 👏

The interface is very intuitive, so we didn’t need heavy technical support to go live.

On top of that, the customer success team is always responsive and solution-oriented. Review collected by and hosted on G2.com.

Overall, my experience has been very positive.

Some of the advanced segmentation features could also be a bit more accessible.

Other than that, I haven’t faced any major issues in daily use. Review collected by and hosted on G2.com.

It provides significant support for our products in terms of impression and sales. It's also very easy to use. Review collected by and hosted on G2.com.

Errors sometimes occur on the panel. The technical side could be further improved. Review collected by and hosted on G2.com.

Their communication in working chats is both sincere and highly professional. The team doesn’t just “check in” - they come with concrete, relevant ideas and clear how-tos for setup and automation. Thanks to their guidance, we discovered capabilities we hadn’t even considered before (from flexible design options to product-feed powered scenarios and other dashboard features). Explanations are practical, examples are easy to apply, and the feedback loop is quick, which saves our team time and helps us avoid common pitfalls. Review collected by and hosted on G2.com.

The analytics uses metric names and structures that are a bit unfamiliar compared to our internal stack, and there isn’t as much flexibility as we’d like to tailor or rename metrics, tweak dimensions, or build custom views. It works, but there’s a learning curve to map results to our KPIs - more configurability here would make reporting smoother. Review collected by and hosted on G2.com.

The platform offers an intuitive user experience, making it easy for our team to create and plan engaging content. It also helps us better understand our customers and effectively drive engagement and interaction. Also the implementation into our mobile native apps was as promised very easy Review collected by and hosted on G2.com.

There are a few minor features that are currently missing. For example, the text block could really benefit from basic structural elements such as formatting options for bold and italic text, as well as the ability to create bulleted lists. Additionally, having options for left, right, and center alignment would make editing text much faster and more convenient. Review collected by and hosted on G2.com.

Storyly offers a user-friendly interface equipped with a comprehensive suite of social engagement features, including polls and customizable call-to-action buttons. The customer success team is exceptionally helpful and responsive, demonstrating a strong commitment to client satisfaction. They are receptive to feedback and dedicated to platform improvement. Their collaborative approach ensures clients can optimize performance and achieve organizational objectives. Review collected by and hosted on G2.com.

The technical documentation for the API could be improved to enhance clarity regarding data intricacies. The event tracking documentation needs to be more precise to facilitate efficient implementation and data collection for the client's technical teams, as it currently lacks essential information. Additionally, a more robust content classification system would benefit content analytics. Review collected by and hosted on G2.com.

Ease of use and the ability to be able to promote a mix of offers, products etc, the ability to explore a different homepage strategy Review collected by and hosted on G2.com.

The homepage can feel a bit cluttered, with both banners and Storyly making it look very busy. Review collected by and hosted on G2.com.

This tool is extremely user-friendly, making it simple to create content that closely resembles what you see on Instagram. I also find it very convenient for this purpose. Additionally, the customer support team is always available to assist whenever needed. Review collected by and hosted on G2.com.

So far, I haven't found anything to dislike. Thank you. Review collected by and hosted on G2.com.

I like the support team of Storyly because they're really helpful, always staying in touch with us when we have some problems. I find the design of the integrations beautiful, most products don't have good design, but Storyly does, which is great for reaching and activating people. I also appreciate that the initial setup was pretty solid and easy. Usually, integrating products into our system takes a lot of time, but Storyly was different, probably thanks to its support team or the product itself, making it a fine and effortless experience. Review collected by and hosted on G2.com.

Maybe there could be more activations, like a lucky spin. More activation tools could be really helpful. Review collected by and hosted on G2.com.

First, the ability to update content instantly. That is something that almost new to us (not a tech savvy organization). Second, is the various tools to create content, that we are still learning and adapt everyday - alongside Stortly wonderful customer support team.

We are happy to work together and look forward to where it will take us at the upcoming future (we just moved Storyly to a more centric location in our mobile app).

Good luck and hope to see storyly in more products. Review collected by and hosted on G2.com.

I believe it’s more on our side as a financial organization, but there are still a way to improve with the technical integration. I believe that there should be a more direct line to the tech team to solve problems faster. It’s not that we don’t get a response, but I expect it to be more efficient. Maybe it’s something that gets improved over time. Review collected by and hosted on G2.com.