[ Storylane Reviews ](https://www.g2.com/products/storylane/reviews) [ Storylane Reviews ](https://www.g2.com/products/storylane/reviews) # Storylane Features ##### ## Communication (7) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Messenger (5) Sequencing Mapped-out responses for conversations. AI Artificial intelligence (AI) and chatbot involvement. Video Chat Chat with your counterparts over the video in real time Customization Interface Quality of interface for designing and customizing conversation maps. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Channels (6) Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Voice Assistants Conversations enacted through voice assistants. Other Conversations enacted through other channels. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Show More ##### ## Customers (7) Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Lead Gathering Capture and organization of leads from conversations. Sales Conversion Success rate of conversations leading to customer purchases. Customer Service Analytics Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Lead Facilitation (4) Customer-facing Chatbot Offers a chatbot to initiate and carryout inital conversations with prospects and leads. Lead Qualification Automatically calculates which leads are the most likely to become a customer. Lead Follow-up Automatically contacts all leads. Meeting Scheduling Utilizes natural language processing to set up meetings. Show More ##### ## Organization (15) Opportunity and Pipeline Management Manages sales opportunities through their full lifecycle from lead to order, tracking stages, values, and close probabilities across pipelines by individual rep, team, region, and company-wide Data Entry Automates the entry of collected data. Integrations / APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. Third-Party Integrations Set up connections to third-party platforms to improve business processes Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Calendar Management Track and manage schedules and meetings via an integrated calendar Call Management Document Management Store, manage, and track all electronic documents in a centralized location Contact Management Manage, organize, and store contact information Task Management Create, manage and track all task activities and progression Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Notes Management Allow users to create, edit, and sort multiple notes Sales Activity Management Define, track, and/or automate sales activities and sales processes Email Management Manage, store and organize emails within the system or via third-party apps Show More ##### ## Performance Analysis (4) Coaching Provides real-time coaching to sales representatives. Peformance Tracking Tracks and analyzes sales representative performance. Email Tracking Track delivered, received, and opened emails Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Show More ##### ## Sales Analysis (2) ROI Forecasting Measure return on investment and leverage data to predict profitability of future projects. Sales Forecasting Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. Show More ##### ## Platform Basics (4) Screen Capture Provides the ability to screen capture a still image of a user's full desktop, specific window or a small portion of the user's screen. Video Capture Provides the ability to video capture a user's full desktop, specific window or a small portion of the user's screen. Image Editor Allows users to edit and annotate screen captures and video captures with markup tools and image editing tools. Audio Capture Record audio or import/upload audio files Show More ##### ## Platform Content (4) Scrolling Capture Allows users to capture a full screen capture while scrolling down a page. Text Extraction Lets users extract text from a screen capture. Screen Record Helps users record a video capture and save it as a video file, audio file or GIF file. Video Support Supports various video file formats Show More ##### ## Platform Additional Functionality (2) File Sharing Provides robust sharing and publishing options. Platform Search Lets users search the platform for saved screen and video captures, as well as stock images. Show More ##### ## Content Creation (1) Content Management Ability to centralize, organize, and store content in a holistic way for easy and timely retrieval throughout the consumer's journey. Show More ##### ## Optimization (1) ROI Reporting Ability to measure the revenue influence and ROI of every piece of content. Show More ##### ## Prospect Engagement (7) Live Demonstration Ability to share demo with prospect on live demonstration Guided Demos Guide prospects through demo with walkthrough demo Analytics Ability to analyze and track a prospect's level of engagement with a demo Multiple Personas Ability to demonstrate multiple use cases or personas to prospect. Interactive Product Tour Ability to provide prospect with interactive product tour asychronously Sandbox/POC Automation Ability to provide a trial experience of a product through a pre-configured, or cloned, environment Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Demo Management (9) Templates Ability to create or use pre-built templates to expedite demo creation. Demo Creation Overall functionality to build demos within the product. Demo Storage Ability to store and organize demo content. Custom Branding Ability to customize content to ensure brand consistency. Integrations Ability to integrate to push demo analytics to CRM or Marketing Automation platforms Editing Ability to edit or modify data and demo elements to tailor to prospect Security Ensure environment meets security and compliance requirements Mobile App Demos Provides an interactive simulation of a mobile application that lets users explore core features and workflows through guided taps and swipes CRM Integration Integration with third-party CRM systems Show More ##### ## Generative AI (9) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Demo Automation (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation AI Demo Agent or Avatar Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time Show More ##### ## Agentic AI - AI Sales Assistant (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Show More ##### ## Agentic AI - Conversational Marketing (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Content Experience Platforms (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Screen and Video Capture (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Additional Functionality (168) Email Response Control Speech Recognition Train your system to interpret and transcribe voice messages Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Chat/Messaging Communicate using direct chat or messages within the system AI Writing Assistant Generates and edits text using machine learning For Sales Teams/Organizations Caters to sales teams Sales Automation Automate processes to manage leads, contacts, opportunities and sales activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Predictive Analytics Predict future data based on historical data sets Lead Scoring Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Templates Sample files or documents that could be customized as needed or used as is Reminders Timed notification for any upcoming task, deadline, appointment, or activity Email Templates Pre-made examples and templates for emails SMS Messaging Send messages via SMS Personalization Adjust communications based on previous interactions or personal preferences Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Lead Engagement Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Omnichannel Outreach Using different methods or channels to connect with customers Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Real-Time Analytics Analyze and gain insights into data in real-time Email Management Manage, store and organize emails within the system or via third-party apps API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Third-Party Integrations Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Canned Responses Shortcuts for inputting frequently used messages Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Transfers/Routing Transfer queries and organize messages between agents Geotargeting Geographic location of visitors determines behavior of the software Interaction Tracking Track interaction history by documenting conversations for contacts CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Transcripts/Chat History View messages sent by both parties during the chat conversation Document Storage Store and organize documents in a centralized system Screen Sharing Digitally share screen view with others Contact Management Manage, organize, and store contact information Autoresponders Create and automatically send premade copy in response to customer messages Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offline Form Form to collect visitor contact information when live chat isn't available Real-Time Monitoring Active monitoring of systems, applications, or networks Support Ticket Management Allow customers/users to submit support queries and service requests File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Multi-Screen Recording Simultaneously record webcam and screen Video Streaming Allows users to view videos without downloading media files Single Sign On Allow users to access multiple services after entering their login credentials once Video Editing Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Video Conferencing Connect with meeting participants remotely over video Calendar Management Track and manage schedules and meetings via an integrated calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns API Application programming interface that allows for integration with other systems/databases Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Data Import/Export Import and export data to and from software applications Projections Estimate or forecast of a future scenario based on the study of present trends Access Controls/Permissions Define levels of authorization for access to specific files or systems File Management Create, save, and store files SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Document Storage Store and organize documents in a centralized system Backup and Recovery Create backups and provide methods to recover deleted/lost data Reminders Timed notification for any upcoming task, deadline, appointment, or activity Annotations Highlight content and/or make notations about parts of content File Transfer Move files across different systems or networks Conferencing Chat/Messaging Communicate using direct chat or messages within the system Image Editing Edit, touch up, and convert images for publishing Commenting/Notes Leave comments and notes on documents for others to view Application Management Track, manage and store the applications of potential future members, customers or candidates Interactive Content Allow the audience to interact or engage with the content User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Live Chat Ability to chat online in real time AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Video Call Recording Record and playback video calls On-Demand Recording Record the audio of phone conversations for quality assurance purposes Workflow Management Create, design and manage workflows for repetitive tasks YouTube Uploading Upload and share videos with an in-app YouTube integration Template Management Create, save, and re-purpose templates for emails, forms, etc. Video Management Store and manage online video content Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps Speech-to-Text Analysis Analyze, correct, and monitor speech for transcriptions or recordings Generative AI Use AI to generate content in the form of text, images, videos, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Customizable Fields Customize data fields to support various needs and use cases API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Lead Nurturing Engage with a lead throughout the sales process by actively providing information Human Handover Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Product Recommendations Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. SMS Messaging Send messages via SMS Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Chat/Messaging Communicate using direct chat or messages within the system Real-Time Monitoring Active monitoring of systems, applications, or networks Lead Distribution Route and distribute your leads to third party buyers Campaign Segmentation Group campaigns by project, client, or campaign for better management. Data Import/Export Import and export data to and from software applications A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Real-Time Data Receive data and information in real time Real-time Conversations Send and receive messages in real-time via an online communication channel Customizable Branding Add customized logos and colors to align with company branding Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Template Management Create, save, and re-purpose templates for emails, forms, etc. Autoresponders Create and automatically send premade copy in response to customer messages Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customer Segmentation Process of dividing customers into groups based on common characteristics One-to-One Messaging Send personal messages to clients or attendees Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Lead Capture Automatically identify and save contact information of potential customers Appointment Scheduling Schedule appointments via a calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Chatbot AI-based platform which conducts a conversation via auditory or textual methods Group Messaging Group messaging lets multiple people carry on a group conversation AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Automation Surveys & Feedback Gauge satisfaction and receive information for improvement and success CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Video Conferencing Connect with meeting participants remotely over video Screen Recording Record and save a video file of what is happening on a computer screen No-Code Drag and drop/visual interfaces that allow non-tech users to build without writing code Meeting Notes Create and share notes/annotations taken during meetings Email Reminders Reminders sent via email Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Mobile Access Access software remotely via mobile devices For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Event Scheduling Plan an event's time and location Pipeline Management Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Personalization Adjust communications based on previous interactions or personal preferences Calendar Sync Synchronize with other calendars to view mutual availability and schedules API Application programming interface that allows for integration with other systems/databases Annotations Highlight content and/or make notations about parts of content Screen Sharing Digitally share screen view with others Customizable CTAs Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Data Import/Export Import and export data to and from software applications Workflow Management Create, design and manage workflows for repetitive tasks Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Website Visitor Tracking Monitor activity of individuals who visit your website using cookies Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Activity Tracking Track and document all activities across devices, networks, and other systems Show More ## Top-Rated Alternatives [ ![Consensus](https://images.g2crowd.com/uploads/product/hd_favicon/534c35528e7e54fcd04b7f36f987c16c/consensus.svg "Consensus") Consensus 4.7/5(1,830) ](https://www.g2.com/products/consensus/reviews) [ ![Supademo](https://images.g2crowd.com/uploads/product/hd_favicon/3ca3a7b3cd0eaf8512ec8b3682264742/supademo.svg "Supademo") Supademo 4.7/5(626) ](https://www.g2.com/products/supademo/reviews) [ ![Navattic](https://images.g2crowd.com/uploads/product/hd_favicon/b37fcad2124cbbd8a7df82a21d97d0ef/navattic.svg "Navattic") Navattic 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