They are very responsive to responding to your emails. They assign a tech to you and are available at all times until the systems are back up. We conducted a test DR scenario for our infrastrcuture. Review collected by and hosted on G2.com.
We don't have an Azure subscription. So, having access to an admin console where you can set up your DR environment beforehand in the event of a real DR or for periodic testing would be a bonus. Otherwise, there is nothing to dislike. Review collected by and hosted on G2.com.