# Best Digital Customer Service Platforms

## How Many Digital Customer Service Platforms Products Does G2 Track?

**Total Products under this Category:** 124

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Fullview (+0.79%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Digital Customer Service Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 62,000+ Authentic Reviews
- 124+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Customer Service Platforms
 ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, ServiceNow Customer Service Management, HubSpot Service Hub, Fin, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=talkdesk)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-08-02T18%3A28%3A40Z&secure%5Bdisplayable_resource_id%5D=2741&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2741&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Fopen_modal_url%3D%252Fproducts%252Fstonly%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fdigital-customer-service-platforms%2526source%253Dcategory&secure%5Btoken%5D=cdd93caa5452f595f17d87b11da9a7d3d8d94c4da0902e0e5f1dcdc1847e4aa8&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Zoho Desk](https://www.g2.com/de/products/zoho-desk/reviews)

Zoho Desk ist eine webbasierte Helpdesk-Softwarelösung, die entwickelt wurde, um Organisationen dabei zu unterstützen, außergewöhnliche Kundensupport-Erfahrungen zu bieten. Diese Plattform dient als zentraler Knotenpunkt für die Verwaltung von Kundeninteraktionen über mehrere Kanäle, sodass Unternehmen ihre Supportprozesse optimieren und die allgemeine Kundenzufriedenheit verbessern können. Indem sie sich auf die Bedürfnisse sowohl der Kunden als auch der Supportmitarbeiter konzentriert, zielt Zoho Desk darauf ab, eine effizientere und effektivere Helpdesk-Umgebung zu schaffen. Zoho Desk richtet sich in erster Linie an Unternehmen jeder Größe und bedient Kundensupport-Teams, die ihre Servicebereitstellung und betriebliche Effizienz verbessern möchten. Die Software ist besonders vorteilhaft für Organisationen, die ein robustes System benötigen, um Anfragen aus verschiedenen Kommunikationskanälen wie E-Mail, Chat, soziale Medien und Telefon zu verwalten. Mit seinem umfassenden Funktionsumfang ist Zoho Desk besonders geeignet für Branchen wie Einzelhandel, Technologie, Gesundheitswesen und Finanzen, in denen Kundenengagement und Support entscheidend für den Erfolg sind. Eine der herausragenden Funktionen von Zoho Desk ist seine Omnichannel-Support-Fähigkeit, die es Unternehmen ermöglicht, nahtlos mit Kunden über verschiedene Plattformen zu interagieren. Dies stellt sicher, dass Kunden konsistente und zeitnahe Antworten erhalten, unabhängig davon, wie sie Kontakt aufnehmen. Darüber hinaus steigert die Plattform die Produktivität der Agenten durch Automatisierungstools, die sich um wiederkehrende Aufgaben kümmern, sodass Support-Teams sich auf komplexere Kundenprobleme konzentrieren können. Die Integration von KI-Funktionen befähigt die Agenten zusätzlich, indem sie ihnen Einblicke und Vorschläge basierend auf historischen Daten und Kundeninteraktionen bietet. Zoho Desk bietet auch umfangreiche Anpassungsoptionen, die es Organisationen ermöglichen, das Helpdesk-Erlebnis an ihre spezifischen Bedürfnisse anzupassen. Benutzer können benutzerdefinierte Workflows erstellen, automatisierte Antworten einrichten und personalisierte Dashboards entwerfen, um Leistungskennzahlen zu überwachen. Dieses Maß an Anpassung stellt sicher, dass Unternehmen die Software an ihre einzigartigen betrieblichen Anforderungen anpassen können, was letztendlich zu einer verbesserten Servicebereitstellung und Kundenzufriedenheit führt. Darüber hinaus bietet Zoho Desk Echtzeiteinblicke in die Leistung, sodass Support-Manager wichtige Kennzahlen verfolgen und datengestützte Entscheidungen treffen können. Die Fähigkeit, Kundeninteraktionen und die Leistung der Agenten zu analysieren, hilft Organisationen, Verbesserungsbereiche zu identifizieren und ihre Supportstrategien zu optimieren. Mit seinem kosteneffizienten Preismodell sticht Zoho Desk als praktische Lösung für Unternehmen hervor, die ihre Kundensupport-Fähigkeiten verbessern möchten, ohne übermäßige Ausgaben zu verursachen.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,565

#### Who Is the Company Behind Zoho Desk?

- **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Unternehmenswebsite:** www.zoho.com
- **Gründungsjahr:** 1996
- **Hauptsitz:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Direktor
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben die **intuitive und benutzerfreundliche Oberfläche** von Zoho Desk, die das Ticketmanagement und die Kundenkommunikation nahtlos verbessert.
- Benutzer schätzen die **intuitive Benutzeroberfläche und die Automatisierungsfunktionen** von Zoho Desk, die den Supportbetrieb und die Teamleistung verbessern.
- Benutzer schätzen das **effiziente Ticketmanagement** von Zoho Desk sehr, wobei sie die nahtlose Bedienung und die wertvollen Automatisierungsfunktionen hervorheben.
- Benutzer schätzen die **nahtlosen Integrationen** in Zoho Desk, die die Zusammenarbeit verbessern und das Management der Kundeninteraktion optimieren.
- Benutzer lieben die **intuitive Benutzeroberfläche** von Zoho Desk, die das Ticketmanagement und die Kommunikation nahtlos und effizient macht.

##### Cons

- Benutzer stehen bei Zoho Desk vor einer **schwierigen Lernkurve** aufgrund einer inkonsistenten Benutzeroberfläche und komplexer Berichterstattungsprozesse.
- Benutzer stehen bei Zoho Desk vor einer **steilen Lernkurve** aufgrund einer inkonsistenten Benutzeroberfläche und komplexer Anpassungsprozesse.
- Benutzer finden **begrenzte Anpassungsmöglichkeiten** herausfordernd, da es die Wartung und Einarbeitung in Zoho Desk erschwert.
- Benutzer finden die **Komplexität der erweiterten Funktionen** in Zoho Desk frustrierend und zeitaufwändig zu navigieren.
- Benutzer finden die **nicht intuitive Benutzeroberfläche** von Zoho Desk herausfordernd, was die Navigation und Funktionalität schwerer verständlich macht.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Einfache Einrichtung, intuitive Ticketverwaltung und großartiger Wert mit Zoho Desk"](https://www.g2.com/de/survey_responses/zoho-desk-review-13116193)**

**Rating:** 5.0/5.0 stars

_— Aaditya S._

[Read full review](https://www.g2.com/de/survey_responses/zoho-desk-review-13116193)

**["Vereinfachter Multikanal-Support mit leistungsstarker Automatisierung in Zoho Desk"](https://www.g2.com/de/survey_responses/zoho-desk-review-13164462)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/de/survey_responses/zoho-desk-review-13164462)

#### What Are G2 Users Discussing About Zoho Desk?

- [Wie verbessert Zoho Desk das Kundenservicemanagement in verschiedenen Geschäftsbereichen?](https://www.g2.com/de/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [Wie optimiert Zoho Desk den Kundenservice für Unternehmen jeder Größe?](https://www.g2.com/de/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [Wofür wird Zoho Desk verwendet?](https://www.g2.com/de/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,658

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,676

#### Who Is the Company Behind Freshdesk?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption.
- Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management.
- Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support.
- Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive.
- Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration.

##### Cons

- Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService.
- Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods.
- Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency.
- Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity.
- Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes.

#### What Are Recent G2 Reviews of Freshdesk?

**["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971)

**["Simple, Powerful, and Effective Helpdesk Software"](https://www.g2.com/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 474

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 46% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,820

#### Who Is the Company Behind HubSpot Service Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly.
- Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels.
- Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency.
- Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly.
- Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly.

##### Cons

- Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly.
- Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression.
- Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity.
- Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience.
- Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

**["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,728

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

**["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/survey_responses/fin-review-7350999)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,471

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022)

**["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)**

**Rating:** 5.0/5.0 stars

_— M S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Glia](https://www.g2.com/de/products/glia/reviews)

Glia ist die Nr. 1 Plattform für intelligente Bankinteraktionen und bietet eine speziell für die Bankenbranche entwickelte KI-Belegschaft — und die einzige mit einer Garantie für null Halluzinationen und Prompt-Injektionen für Kunden- und Mitglieder-KI. Vertraut von über 700 Finanzinstituten, beseitigt Glia's ChannelLess®-Architektur die Reibung traditioneller Unterstützung, indem sie Sprache, Digitales und KI in eine einzige effiziente Grundlage vereint. Mit über 1.000 vorgefertigten Bankzielen und nahtlosen Übergängen von Mensch zu KI helfen wir Institutionen, Betriebskosten und Abbruchraten zu senken und gleichzeitig das Wachstum bei Krediten und Einlagen zu beschleunigen. Unsere Mission ist es, blühende Gemeinschaften aufzubauen und sicherzustellen, dass jede Bankinteraktion — ob KI oder Mensch — dauerhaftes Vertrauen und messbaren Wert schafft. Erfahren Sie mehr auf glia.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 86

#### Who Is the Company Behind Glia?

- **Verkäufer:** [Glia](https://www.g2.com/de/sellers/glia)
- **Unternehmenswebsite:** www.glia.com
- **Gründungsjahr:** 2012
- **Hauptsitz:** New York, New York
- **Twitter:** @GliaInc  
1,471 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website)  
468 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Bankwesen, Finanzdienstleistungen
- **Company Size:** 67% Medium, 17% Small

#### What Do G2 Reviewers Say About Glia?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen den **reaktiven Kundensupport** von Glia, der ihre Erfahrung und reibungslose Abläufe verbessert.
- Benutzer schätzen den **außergewöhnlichen Kundensupport** von Glia, was die Implementierung und Nutzung nahtlos und effizient macht.
- Benutzer loben die **Benutzerfreundlichkeit** von Glia, die eine nahtlose Implementierung und effektiven Kundensupport für verbesserte Erlebnisse ermöglicht.
- Benutzer schätzen die **Effizienz** von Glia bei der Rationalisierung von Serviceprozessen, was schnellere Lösungen und eine verbesserte Zufriedenheit der Mitglieder ermöglicht.
- Benutzer schwärmen von Glias **außergewöhnlichem Support und Funktionsreichtum** , die das gesamte Mitgliedererlebnis nahtlos verbessern.

##### Cons

- Benutzer äußern den Wunsch nach **fehlenden Funktionen** wie besseren Einblicken und detaillierten Berichten im virtuellen Assistenten von Glia.
- Benutzer haben **Integrationsprobleme** mit Glia und kämpfen damit, es reibungslos in bestehende Systeme und Software zu integrieren.
- Benutzer äußern Frustration über die **begrenzte Funktion der Medientypauswahl** , die die effektive Nutzung von Glia erschwert.
- Benutzer erleben **schlechten Kundensupport** und erhalten oft generische Antworten, die ihre Anfragen oder Probleme nicht angemessen behandeln.
- Benutzer sind der Meinung, dass **die Berichterstattung verbessert werden könnte** durch bessere Planung und Datenintegrität, um die Funktionalität zu verbessern.

#### What Are Recent G2 Reviews of Glia?

**["Nahtloses Kanalwechseln, Unübertroffener Support"](https://www.g2.com/de/survey_responses/glia-review-11801729)**

**Rating:** 5.0/5.0 stars

_— Silvio E._

[Read full review](https://www.g2.com/de/survey_responses/glia-review-11801729)

**["Nahtlose Einrichtung, verbessert den Arbeitsablauf erheblich"](https://www.g2.com/de/survey_responses/glia-review-11814799)**

**Rating:** 5.0/5.0 stars

_— Kimberly B._

[Read full review](https://www.g2.com/de/survey_responses/glia-review-11814799)

#### What Are G2 Users Discussing About Glia?

- [Wofür wird Glia verwendet?](https://www.g2.com/de/discussions/what-is-glia-used-for) - 1 comment

### [RingCX](https://www.g2.com/products/ringcx/reviews)

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

**Average Rating:** 4.5/5.0

**Total Reviews:** 64

#### Who Is the Company Behind RingCX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Computer Software
- **Company Size:** 43% Small, 40% Medium

#### What Do G2 Reviewers Say About RingCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **streamlined interface** of RingCX, finding it easy to navigate and enhancing overall workflow.
- Users love the **user-friendly interface** and seamless integration of RingCX, enhancing their communication experience.
- Users highlight the **great customer support** of RingCX, ensuring a smooth experience and effective problem resolution.
- Users commend the **easy setup** of RingCX, making implementation and customization straightforward for everyone.
- Users praise the **easy implementation** of RingCX, appreciating its time-saving features and supportive documentation.

##### Cons

- Users face **call issues** with difficulty retrieving past calls and frustrating 911 location confirmations each login.
- Users often face **difficulties with call searching** and toggling between RingCX and mobile, impacting usability.
- Users find **limited features** in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms.
- Users note the **missing features** in RingCX, especially in advanced capabilities and integrations with specific tools.
- Users experience **slow customer support** response times, leading to frustration during urgent communication issues with RingCX.

#### What Are Recent G2 Reviews of RingCX?

**["RingCX Changed How I Prepare Before Answering Calls"](https://www.g2.com/survey_responses/ringcx-review-13167170)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13167170)

**["Revolutionized Our Customer Support with Smooth Integration"](https://www.g2.com/survey_responses/ringcx-review-12983805)**

**Rating:** 5.0/5.0 stars

_— Suhasu U._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-12983805)

### [Sprinklr Service](https://www.g2.com/de/products/sprinklr-service/reviews)

Sprinklr Service ist eine cloud-native, einheitliche Kundenserviceplattform, die von KI unterstützt wird und nahtlose Kunden- und Agentenerfahrungen über mehr als 30 digitale, soziale und Sprachkanäle ermöglicht und Echtzeit-Einblicke liefert, die umsetzbar und skalierbar sind – und damit die Notwendigkeit für andere Punktlösungen eliminiert. - Ermöglicht es Kunden, über ihren bevorzugten Kanal mit Ihrer Marke zu interagieren, für ein konsistentes Markenerlebnis, das zur Kundenzufriedenheit führt. - Befähigt Agenten mit einer einheitlichen/360-Grad-Kundensicht und empfiehlt die relevantesten Antworten mit der Kraft der KI, um die Produktivität und Erfahrung der Agenten zu verbessern. - Bietet bedeutungsvolle und umsetzbare Einblicke für Vorgesetzte, um Wachstum und operative Exzellenz voranzutreiben. - Hilft Führungskräften, Wachstums-, Transformations- und Innovationsmöglichkeiten durch Echtzeit-Kontaktcenter-Einblicke zu entdecken, die unternehmensweit skalierbar sind.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### Who Is the Company Behind Sprinklr Service?

- **Verkäufer:** [Sprinklr](https://www.g2.com/de/sellers/sprinklr)
- **Unternehmenswebsite:** www.sprinklr.com
- **Gründungsjahr:** 2009
- **Hauptsitz:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social-Media-Manager, Community-Manager
- **Top Industries:** Verbraucherdienste, Marketing und Werbung
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Sprinklr Service und finden es einfach und effektiv für das Management der Kundenerfahrung.
- Benutzer schätzen die **benutzerfreundliche Oberfläche** von Sprinklr Service, die den Komfort und die Interaktion auf sozialen Medienplattformen verbessert.
- Benutzer schätzen das **professionelle und kompetente Support-Team** von Sprinklr Service, was ihre Gesamterfahrung und Zufriedenheit verbessert.
- Benutzer schätzen die **Effizienz** von Sprinklr Service und genießen nahtloses Management und maßgeschneiderte Lösungen für ihre Geschäftsanforderungen.
- Benutzer schätzen den **erstklassigen Kundensupport** von Sprinklr Service und heben dessen Verfügbarkeit und Engagement zur Verbesserung der Erfahrungen hervor.

##### Cons

- Benutzer finden die **Komplexität der Funktionen** überwältigend, insbesondere neue Benutzer, was zu Verwirrung und Leistungsproblemen führt.
- Benutzer stehen bei Sprinklr Service vor einer **steilen Lernkurve** , was Zeit und Schulung erfordert, um kompetent zu werden.
- Benutzer erleben **fehlende Funktionen** in Sprinklr Service, was für einige Aufgaben ein natives Posten erfordert und die Workflow-Effizienz beeinträchtigt.
- Benutzer erleben **langsame Ladezeiten** beim Abrufen von Schlüsselwörtern und Erstellen von Fällen, was ihre Effizienz und Zufriedenheit beeinträchtigt.
- Benutzer stehen bei Sprinklr Service oft vor einer **steilen Lernkurve** , was es für neue oder kleinere Teams herausfordernd macht.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Anpassbare Regel-Engine und Regex-Erkennung für proaktive Ausfallwarnungen"](https://www.g2.com/de/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/de/survey_responses/sprinklr-service-review-13083125)

**["Leistungsstarke Omnichannel-Support-Plattform mit flexiblem UI, Integrationen und wachsender KI"](https://www.g2.com/de/survey_responses/sprinklr-service-review-13143964)**

**Rating:** 4.0/5.0 stars

_— Verifizierter Benutzer in Telekommunikation_

[Read full review](https://www.g2.com/de/survey_responses/sprinklr-service-review-13143964)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/de/products/five9-intelligent-cloud-contact-center-platform/reviews)

Gegründet im Jahr 2001 und mit Hauptsitz in San Ramon, Kalifornien, hat sich Five9 zu einem globalen CX-Führer mit über 2.500 Kunden weltweit entwickelt. Als Pionier in der Cloud-Contact-Center-Technologie bedient Five9 Organisationen in verschiedenen Branchen, die bestrebt sind, Kundenerfahrungen durch intelligente, personalisierte Interaktionen zu transformieren. Mit über 1.400 Partnern weltweit und 2.700 Mitarbeitern kombiniert Five9 tiefes CX-Know-how mit innovativer Technologie, um Marken zu helfen, bessere Geschäftsergebnisse zu erzielen. Die Five9 Intelligent CX Platform bietet eine umfassende Suite von Lösungen, einschließlich Omnichannel-Engagement, Agentenunterstützung, Workforce-Engagement und KI-gesteuerter Automatisierung. Five9 Genius AI integriert praktische künstliche Intelligenz in die gesamte Plattform und ermöglicht hyper-personalisierte Kundenreisen, bei denen KI-Agenten und menschliche Agenten Hand in Hand arbeiten. Unsere offene, cloud-native Plattform integriert sich nahtlos mit führenden CRM- und Enterprise-Systemen, um sicherzustellen, dass Unternehmen Erlebnisse personalisieren können und gleichzeitig die betriebliche Agilität maximieren. Five9 verwandelt CX von fragmentierten, frustrierenden Erfahrungen in nahtlose, KI-gesteuerte Reisen, die Kundenbedürfnisse antizipieren. Durch die Kombination der Effizienz von KI mit dem menschlichen Touch können Unternehmen bessere Erlebnisse zu geringeren Kosten bieten und ihre Contact Center von Kostenstellen in strategische Vermögenswerte verwandeln. Mit branchenführender Zuverlässigkeit (99,999% Betriebszeit), tiefem CX-Know-how und einem beratenden Partnerschaftsansatz hilft Five9 Unternehmen, Effizienz freizuschalten, die Kundenzufriedenheit zu steigern und langfristige Loyalität zu fördern. Mit Five9 beginnt das neue CX hier – wo Kundenfreude zu einer treibenden Kraft für das Unternehmenswachstum wird.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Verkäufer:** [Five9](https://www.g2.com/de/sellers/five9)
- **Unternehmenswebsite:** www.Five9.com
- **Gründungsjahr:** 2001
- **Hauptsitz:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,058 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundendienstmitarbeiter, Manager
- **Top Industries:** Verbraucherdienste, Finanzdienstleistungen
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer lieben die **benutzerfreundliche Oberfläche** von Five9, da sie einfach zu navigieren und leicht zu implementieren ist.
- Benutzer loben den **reaktiven Kundensupport** von Five9 und heben hervor, dass die Priorität darin besteht, Anliegen umgehend zu bearbeiten.
- Benutzer schätzen den **außergewöhnlichen Kundenservice** von Five9 und heben die Reaktionsfähigkeit und Hilfsbereitschaft in ihrer Erfahrung hervor.
- Benutzer schätzen den **reaktionsschnellen und hilfreichen Support** von Five9, der ihre Gesamterfahrung und Integrationsfähigkeiten verbessert.
- Benutzer schätzen die **Effizienz** von Five9 und profitieren von beeindruckenden Funktionen, die Kundeninteraktionen und Produktivitätsüberwachung verbessern.

##### Cons

- Benutzer stehen vor **Anrufproblemen** , die eine genaue Berichterstattung und Leistungsbewertung behindern und das Erlebnis im Kontaktzentrum komplizieren.
- Benutzer bemerken **fehlende Funktionen** wie eine moderne Benutzeroberfläche und effiziente Suchoptionen, was die Benutzerfreundlichkeit und Funktionalität beeinträchtigt.
- Benutzer finden die **Komplexität** der Benutzeroberfläche und der Berichtsfunktionen von Five9 ziemlich herausfordernd und verwirrend.
- Benutzer berichten von **technischen Problemen** mit Five9, einschließlich langsamer Support-Antworten und gelegentlicher Störungen, die den Dienst beeinträchtigen.
- Benutzer berichten, dass **schlechter Kundensupport** zu frustrierenden Verzögerungen und Herausforderungen bei der Problemlösung und Einrichtung führt.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Schnelle, intuitive webbasierte Plattform mit zuverlässigem Support"](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["Benutzerfreundliche Plattform mit ausgezeichnetem Agentensupport"](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [Wofür wird Five9 verwendet?](https://www.g2.com/de/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/de/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/de/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/de/discussions/how-much-is-five9-cost)
- [Hat Five9 eine mobile App?](https://www.g2.com/de/discussions/does-five9-have-a-mobile-app) - 2 comments

### [BoldDesk](https://www.g2.com/products/bolddesk/reviews)

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 143

#### Who Is the Company Behind BoldDesk?

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion  
11,907 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,658 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 36% Medium

#### What Do G2 Reviewers Say About BoldDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively.
- Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features.
- Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly.
- Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively.
- Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate.

##### Cons

- Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience.
- Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration.
- Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility.
- Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times.
- Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability.

#### What Are Recent G2 Reviews of BoldDesk?

**["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)**

**Rating:** 5.0/5.0 stars

_— Vishal N._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897)

**["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)**

**Rating:** 5.0/5.0 stars

_— Adithya K._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790)

### [Kustomer](https://www.g2.com/de/products/kustomer/reviews)

Kustomer ist die intelligente Kundenerfahrungsplattform, die Marken befähigt, Kunden in den Mittelpunkt jeder Interaktion zu stellen. Durch die Vereinheitlichung von Kundendaten, Gesprächen und KI-gestützten Workflows in einem nahtlosen Arbeitsbereich können Teams einen Service bieten, der begeistert, bindet und Wachstum fördert. Mit Kustomer wird der Support schneller, intelligenter und persönlicher.

**Average Rating:** 4.4/5.0

**Total Reviews:** 533

#### Who Is the Company Behind Kustomer?

- **Verkäufer:** [Kustomer](https://www.g2.com/de/sellers/kustomer)
- **Unternehmenswebsite:** www.kustomer.com
- **Gründungsjahr:** 2015
- **Hauptsitz:** Short Hills, US
- **Twitter:** @kustomer  
2,203 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundendienstmitarbeiter, Mitarbeiter für Mitgliedererfahrung
- **Top Industries:** Verbraucherdienste, Einzelhandel
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About Kustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden die Oberfläche von Kustomer **intuitiv und benutzerfreundlich** , was die effiziente Verwaltung von Kundeninformationen und -interaktionen verbessert.
- Benutzer schätzen die **intuitive Benutzeroberfläche und zentralisierte Kundeninformationen** in Kustomer, was Effizienz und Kommunikation verbessert.
- Benutzer schätzen die **zentralisierte Kundeninformation** in Kustomer, was die Effizienz steigert und die Kommunikationsprozesse optimiert.
- Benutzer schätzen die **Effizienz** von Kustomer, da sie von der intuitiven Benutzeroberfläche und der nahtlosen Integration mit anderen Plattformen profitieren.
- Benutzer heben die **Effizienz der Automatisierung** in Kustomer hervor, die Aufgaben rationalisiert und die Gesamtproduktivität im Kundenservice verbessert.

##### Cons

- Benutzer erleben **langsame Leistung** mit Kustomer, was zu Arbeitsablaufunterbrechungen und frustrierenden Bearbeitungszeiten führt.
- Benutzer erleben oft **langsame Ladezeiten** mit Kustomer, was die schnelle Kundenlösung behindert und die Produktivität beeinträchtigt.
- Benutzer finden die **Lernkurve steil** , mit einer komplexen Benutzeroberfläche, die die Navigation und das Onboarding erschwert.
- Benutzer finden die **Komplexität** von Kustomer herausfordernd, insbesondere Neulinge, was die Navigation erschwert und umfangreiche Schulungen erfordert.
- Benutzer finden die Benutzeroberfläche von Kustomer **nicht intuitiv** , was zu Herausforderungen bei der Navigation und längeren Einarbeitungszeiten führt.

#### What Are Recent G2 Reviews of Kustomer?

**["Dynamische E-Mail-Makros und CSAT-Tracking, die perfekt zu Support-Teams passen"](https://www.g2.com/de/survey_responses/kustomer-review-13160487)**

**Rating:** 4.0/5.0 stars

_— Sangram Z._

[Read full review](https://www.g2.com/de/survey_responses/kustomer-review-13160487)

**["Einheitliche Ansicht und Arbeitsablauf-Erleichterung mit Kustomer"](https://www.g2.com/de/survey_responses/kustomer-review-11826298)**

**Rating:** 4.5/5.0 stars

_— Austin J._

[Read full review](https://www.g2.com/de/survey_responses/kustomer-review-11826298)

#### What Are G2 Users Discussing About Kustomer?

- [What is Kustomer used for?](https://www.g2.com/de/discussions/what-is-kustomer-used-for)

### [Re:amaze](https://www.g2.com/products/re-amaze/reviews)

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

**Average Rating:** 4.6/5.0

**Total Reviews:** 137

#### Who Is the Company Behind Re:amaze?

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy  
274,844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,011 employees on LinkedIn®
- **Ownership:** NYSE:GDDY

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Sporting Goods
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About Re:amaze?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product.
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features.

#### What Are Recent G2 Reviews of Re:amaze?

**["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)**

**Rating:** 5.0/5.0 stars

_— Greg R._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257)

**["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)**

**Rating:** 4.5/5.0 stars

_— Christoph D._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891)

#### What Are G2 Users Discussing About Re:amaze?

- [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for)

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[Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

[Voice Recognition Software](https://www.g2.com/categories/voice-recognition)

[SEO Tools](https://www.g2.com/categories/seo-tools)

[Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software)

[Demo Automation Software](https://www.g2.com/categories/demo-automation)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Digital Customer Service Platforms Themes](/categories/digital-customer-service-platforms/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 28, 2025

Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media.

These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time.

Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks.

To qualify for inclusion in the Digital Customer Service category, a product must:

- Organize external customer inquiries into tickets for support agents
- Provide instant messaging capabilities between customer service representatives and website visitors
- Provide information and assist customers in completing common tasks without human interaction
- Provide 24-hour support to customers seeking assistance
- Be included in the help desk, customer self-service, and live chat categories

Top Tools at a Glance

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Omnichannel case resolution with Salesforce-native AI

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User Review

"The Evolution of Service: Bridging the Gap Between Data and Action."

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Omnichannel ticketing with Zoho-ecosystem automation

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User Review

"Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk"

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Omnichannel ticketing with unified agent workspace

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User Review

"Unified Omnichannel Support with Powerful Automation and Analytics"

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Multichannel ticket routing with automation workflows

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User Review

"A Feature-Rich Platform for Managing Customer Service"

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Cross-functional case resolution with connected workflows

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User Review

"Facilitate Problem Management with Detailed Ticketing"

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HubSpot-native omnichannel ticketing and CRM visibility

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User Review

"Ticket management and centralized support with automations that enhance the experience"

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Knowledge-base-grounded Tier-1 ticket deflection

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User Review

"Helpful AI Support That Saves Our Team Time"

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AI-assisted omnichannel contact center with CRM-native routing

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User Review

"Copilot Makes Customer Context Clearer and Boosts Performance"

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Omnichannel member engagement with AI-human handoff

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User Review

"Seamless Channel Switching, Unmatched Support"

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Omnichannel contact center with unified reporting

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User Review

"RingCX Changed How I Prepare Before Answering Calls"

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