We assessed five alternatives but, in the end, Stonly was the easiest to use and most intuitive choice. Stonly's knowledge base is well-structured and easy for multiple people to work with without a huge amount of training. We’ve transferred most of our KB from HubSpot to Stonly and are looking forward to implementing Guided Tours in the future! Review collected by and hosted on G2.com.

The only real issue we've had is with emails coming in from the contact forms, as they all come from a Stonly address, instead of the originating address, which means a little extra work on our side Review collected by and hosted on G2.com.

Despite being a very demanding customer with many legal and technical requirements, Stonly made sure to go way beyond our expectations to help us get started. I have highly appreciated every single person I have come in touch with at Stonly and I feel very comfortable as a customer with their quick customer service, their terrific help center (of course) and lovely CSMs. We could not be happier with our experience and I would gladly recommend anyone to check out Stonly if you are looking to build a better learning foundation for both external and internal users.

I especially enjoy the possibility of being able to edit images directly inside the Knowledge Base tool and creating pedagogic guides with steps that do not overwhelm the user. Review collected by and hosted on G2.com.

The biggest downside is that we did not get started with Stonly sooner. A small downside would be that there are still a few features that I am missing that would make the experience even greater. However, while requesting these ideas, Stonly do not only provide with satisfactory workarounds, but also an estimate for if and when such a feature could be implemented during further development. Review collected by and hosted on G2.com.

Easy integration between stonly and our app Review collected by and hosted on G2.com.

would like to be able to add more actions in guides more easily. Like opening different screens and more. Review collected by and hosted on G2.com.

We have developed a FAQ's page for one of our clients and they loved it Review collected by and hosted on G2.com.

Cost for several forms is high, making it almost impossible to use it in all our clients Review collected by and hosted on G2.com.

Easy UI and very quick way to implement your guides to your product Review collected by and hosted on G2.com.

A little glitches from time to time but it's not a big deal Review collected by and hosted on G2.com.

Extremely easy to use. Design is intuitive, modern, and professional. We can create training quickly for customers who have questions and then add those training to our knowledge base so that in the future we can pull from the same questions that other customers would have. Review collected by and hosted on G2.com.

I wish that for the base paid package you would get one knowledge base for customers and one for internal teams. It would also be nice to be able to choose from a step-by-step process to a complete page where the user could scroll down. This would give the flexibility for the user to choose what best suits them. Review collected by and hosted on G2.com.

Stonyl is easy to use, and someone can easily teach themselves how to use it. Review collected by and hosted on G2.com.

I wish there were more templates available to use. Review collected by and hosted on G2.com.

It is very intuitive to use and to set up! I love that you can edit screenshots from within the app, as well. Review collected by and hosted on G2.com.

It can be difficult for multiple users to collaborate in Edit mode. It's best if only one person is edited a guide at a time. Review collected by and hosted on G2.com.

It's incredibly efficient and user-friendly. It allows me to share information with our website visitors quickly and effortlessly. Review collected by and hosted on G2.com.

Perhaps, it would be better if the "next step" content could be more easily changed directly from the same page. Review collected by and hosted on G2.com.

It is an easy-to-use software that can be used in all departments, we currently use it for our hardware installation guide and training for new hires. Compared to competitors it goes over an beyond as it has features that most don't offer. Review collected by and hosted on G2.com.

What I dislike or what makes doing certain technical guides hard is when I just want to add in a specific existing step it will move everything after the existing step so I have to remove everything I don't want causing me to do more than I need. Review collected by and hosted on G2.com.