---
title: Stonly Reviews
meta_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 132 reviews by the users' company size, role or industry
  to find out how Stonly works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 132
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Knowledge Management
  url: https://www.g2.com/categories/knowledge-management
---


# Stonly Reviews
**Vendor:** Stonly  
**Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 132
## About Stonly
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/



## Stonly Pros & Cons
**What users like:**

- Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. (9 reviews)
- Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. (5 reviews)
- Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. (5 reviews)
- Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. (5 reviews)
- Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. (4 reviews)
- Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (3 reviews)
- Customization (3 reviews)
- Easy Creation (3 reviews)
- Easy Integrations (3 reviews)
- Implementation Ease (3 reviews)

**What users dislike:**

- Users note a lack of **complementary features** , though these are not deemed critical for business operations. (3 reviews)
- Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. (2 reviews)
- Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. (2 reviews)
- Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. (1 reviews)
- Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. (1 reviews)
- Chat Functionality Issues (1 reviews)
- Configuration Difficulty (1 reviews)
- Copy-Paste Issues (1 reviews)
- Delays (1 reviews)
- Difficult Customization (1 reviews)

## Stonly Reviews
  ### 1. Stonly is has an easy learning curve - dive in!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annalisa D. | VP of Happiness, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2023

**What do you like best about Stonly?**

I came in fresh to using Stonly a little over a year ago.  I found it easy to learn and navigate.  I am easily able to craft user articles in our knowledge base, embed google docs, as well as integrate our YouTube channel video links into articles.

**What do you dislike about Stonly?**

Wish list:
1. The ability to add mixed media, such as a Video AND image/s
2. Widgets that you can schedule to turn on and off on specific days/hours
3. I may have missed this; is there a way to add a "return to top" button at the bottom of pages?  That would be groovy
4. I would like more reporting to see how many articles are published and draft and see the list of those.  Id like to sort those by usage to gauge customer use and potentially edit the content so it's easier to understand
5. I need to figure out how to make the Front chat bot "talk" to Stonly so it can bring up keyword matches and provide answers before the ticket gets to support - help?!

**What problems is Stonly solving and how is that benefiting you?**

I created an entire knowledge base for the product I represent.  This has benefitted both our external customers and staff.

  ### 2. Stonly is a great help with B2B or B2C communication, it makes any page user friendly!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** May 11, 2023

**What do you like best about Stonly?**

The changes are immediate before we needed to ask our IT for the implementation of small buttons or information buttons for months, now we can do it straightaways!

**What do you dislike about Stonly?**

Management of multiple widgets can be time consuming, there is missing bulk import of widgets thorugh csv or copying of the group of widgets. Otherwise, nothing.

**What problems is Stonly solving and how is that benefiting you?**

It is saving us time and costs we would pay to the devoted IT team. Moreover, we can communicate quickly about any bugs or new releases on the platform. Thanks to the data from the client, we can make each stonly journey very customized without the need of coding. It is not only very user friendly for our clients but also for us from the back-end.

  ### 3. Great Product adoption software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 25, 2023

**What do you like best about Stonly?**

A great solution for product adoption and product support.
Great support team, no issue or problem left unsolved.

**What do you dislike about Stonly?**

Missing some complementary features but nothing business-critical (and already being developed by their team).

**What problems is Stonly solving and how is that benefiting you?**

Product adoption
Product engagement


## Stonly Discussions
  - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

- [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A28%3A14+-0500&secure%5Bsession_id%5D=b3f463fd-797c-4045-9811-6f26e54cc901&secure%5Btoken%5D=8a0663e2f38f74c72f781dbd941666d7b5db1fca2b410064ac794a3b989637d0&format=llm_user)

## Stonly Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor
- WYSIWYG Editor
- Rich Text Editor
- Drag & Drop Editor
- Customizable Templates
- Surveys & Feedback
- Pre-built Templates

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations
- Full Text Search
- Web Notifications
- Alerts/Notifications
- Website Integration
- Social Media Integration
- Reporting/Analytics

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Multi-Language

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- API
- Customizable Branding
- SEO Management
- Real-Time Reporting
- Generative AI
- Self Service Portal
- Widgets
- Mobile Interface
- Catalog Management
- Online Forums
- Email Alerts
- Collaboration Tools
- Mobile Alerts
- Dashboard
- Feedback Management
- Document Storage
- User Management
- Live Chat
- Chatbot
- Knowledge Management
- Wiki
- Text Editing
- SSL Security
- Customizable Reports
- Customizable Fields
- Data Import/Export
- Single Sign On
- Content Management
- Workflow Management
- Knowledge Base Management
- Activity Tracking
- Discussions/Forums
- Activity Dashboard
- Calendar Management
- Communication Management
- Document Management

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Generative AI**
- AI Text Summarization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Additional Functionality**
- Collaboration Tools
- SSL Security
- Reporting & Statistics
- Customizable Reports
- Customizable Fields
- Customizable Branding
- Data Import/Export
- Single Sign On
- Content Management
- Content Library
- Workflow Management
- Text Editing
- Widgets
- Generative AI
- Knowledge Base Management
- Activity Tracking
- Discussions/Forums
- API
- Live Chat
- Activity Dashboard
- AI Copilot
- Calendar Management
- Drag & Drop
- Self Service Portal
- Communication Management
- Commenting/Notes
- Catalog Management
- Document Management

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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