--- title: Stonly Reviews meta_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 132 scale: '5' date_modified: '2026-08-12' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Stonly Reviews **Vendor:** Stonly **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Stonly Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ ## Stonly Pros & Cons **What users like:** - Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. (9 reviews) - Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. (5 reviews) - Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. (5 reviews) - Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. (5 reviews) - Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. (4 reviews) - Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (3 reviews) - Customization (3 reviews) - Easy Creation (3 reviews) - Easy Integrations (3 reviews) - Implementation Ease (3 reviews) **What users dislike:** - Users note a lack of **complementary features** , though these are not deemed critical for business operations. (3 reviews) - Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. (2 reviews) - Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. (2 reviews) - Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. (1 reviews) - Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. (1 reviews) - Chat Functionality Issues (1 reviews) - Configuration Difficulty (1 reviews) - Copy-Paste Issues (1 reviews) - Delays (1 reviews) - Difficult Customization (1 reviews) ## Stonly Reviews ### 1. Stonly is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Libertad L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Stonly?** Stonly is now our knowledge base for internal and external stakeholders. It's a tool that we use for onboardings, trainings, updates communications... It's very useful! We are improving our partners engagements with it. **What do you dislike about Stonly?** Anything. At the begining Stonly seems a little bit difficult to use all functionalities, but then is easy and their team is always helping a lot! **What problems is Stonly solving and how is that benefiting you?** Reduce onboarding time and time for partner to be up to speed Improve providers performance through guidance and examples Increase partners satisfaction by facilitating the access to trainings Reduce number of support inquiries providing self-service options Enhance scalability through an online tool that can be easily updated ### 2. Stonly offers all the functionalities we need for our system, and the support team is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2023 **What do you like best about Stonly?** Stonly is easy to use with easy to follow tutorials, it ticks all the boxes for our business need, such as knowledgebase, guided tour and integrated contact form. The support team is also very helpful and responsive, makes it smooth for us to adopt Stonly into our system. **What do you dislike about Stonly?** We dont really have anything that we dislike about Stonly. **What problems is Stonly solving and how is that benefiting you?** Targeted guide is helpful so we can present different guides to different user groups. Centralised knowledgebase is also helpful so we can easily refer to knowledge base in our guide, or present relevant knowledgebase based on the viewing content. ### 3. Best tool for guided experience **Rating:** 5.0/5.0 stars **Reviewed by:** Antonin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Stonly?** The simplicity, easiness to use and to implement **What do you dislike about Stonly?** Managing variables in URLs especially in Checklist but overall not that big of a deal **What problems is Stonly solving and how is that benefiting you?** Allow my users to discover my product without needing to contact support ### 4. Almost there, yet desirable. **Rating:** 5.0/5.0 stars **Reviewed by:** Eddy B. | Sr Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Stonly?** The Good: I like Stonly for its immense potential and offerings. The CEO Alexis and the team are very receptive to feedback. The crisp look and feel with a very pleasing theme and easy-on-the-eyes UI are some of the first impressions that you would get. We have been using Stonly for almost a year and have the least number of complaints ever from our customers. The Better: The Support Team is quick to respond though their geographical location and hours of operation may sometimes affect the timeliness factor, but not too bad. Regarding tools, Stonly has a great collection, though some more are expected, they are more than enough for the most part. The various options for designing steps and navigation along with the choice of creating modals and info pills on a website give a great many features for the average owner. The Best: I particularly like the iFrame, widget and guided tour features. In short, Stonly has helped our company's offering in a big way and helped us create this immensely beautiful Help Centre that has added great value to our brand. **What do you dislike about Stonly?** Stonly HC: Ironically their own Help Centre needs a revamp. A few of the guides are in need of an update and some need to be redone IMO. Though it is quite enough to get started, once you reach the advanced level, you may struggle to understand the explanations. I also disliked the 'dead-ends' on some of the guides. Text Formatting: We would love to see more options for Rich Text Formattings like changing the font size, and more highlight box options in addition to Warning & Tip boxes. Formatting the tables and contents would also be desirable. Onboarding: As a new customer, we received no personalized onboarding experience that other companies offer. I am unsure how that is these days, but could have used some more help at that time if we had a dedicated onboarding specialist. Help Centre: Stonly's own Help Centre (IMO) needs a dedicated revamp manager. I see that they are trying to prove a point there using their own medication, but I can also see that it is not used effectively and judiciously to deliver the intended help. For example, I see a concerning lack of good videos showing steps or advanced feature installations. I have also felt that a lot of times you end up on a 'dead-end' and once you come out of it you are lost. Graphical/UI-Based Step Management: We have a super complex 200+ steps guide and once we entered this realm we realized that changing this complex beast requires a lot of patience and attention to detail. It would have been great if Stonly had offered a UI-based step-management where you can drag-drop, connect-disconnect steps graphically and the flow can be altered easily. **What problems is Stonly solving and how is that benefiting you?** Delivering a unique yet user-friendly Customer Experience: Since we deal in a bit of a technical product, Stonly's solution has greatly helped us add value to our customer experience by simplifying the flow of information to such a level that we do not have to sit with our customers every time they need a solution. No only this but we also use Stonly to guide our pre-sale customers through a trove of information that helps them make the correct choices on our website. ### 5. Easy, Feature Packed and Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | solutions consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Stonly?** It has a very easy-to-use interface. I was able to understand how to use it in No time **What do you dislike about Stonly?** A few features are still missing; I would have loved if they offered a one-pager help guides along with their step-by-step guides. **What problems is Stonly solving and how is that benefiting you?** Its help us drive more product adoption through its step-by-step guides, Hotspots, and pills. ### 6. Life changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Stonly?** The software is not only robust but also highly user-friendly. The ability to map out troubleshooting flows and make articles easier to read has made life on our support team so much smoother! **What do you dislike about Stonly?** I have almost zero complaints besides no direct integration with Salesforce :( Hoping this will happen soon!!! **What problems is Stonly solving and how is that benefiting you?** Prior to using stonly our troubleshooting flows lived in multiple different written out, text articles. Now that we have interactive guides and flows that we can create it has eliminated a ton of guess work by agents as well as helping our customers with more seamless self help. ### 7. Easy, light-weight but powerful, and cheap **Rating:** 4.5/5.0 stars **Reviewed by:** Harry F. | Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Stonly?** I looked at other options and they were outrageously expensive in comparison to Stonly. Stonly does what I need it to, gives me lots of functionality (like targeting and customisation). **What do you dislike about Stonly?** I wish I could more easily integrate it with other tools to identify which users have used which guides. I get guide-level analytics, but I can't link those analytics with information I have on my users. **What problems is Stonly solving and how is that benefiting you?** Mainly our in-app onboarding tours, in-app announcements, and in-app guides. ### 8. Simple to set up, easy to maintain and a powerful search engine **Rating:** 4.5/5.0 stars **Reviewed by:** Koen S. | Project Manager & Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Stonly?** Stonly is easy to maintain: you can switch steps, update articles or rearrange them **What do you dislike about Stonly?** The URL looks (too) complex for an end-user **What problems is Stonly solving and how is that benefiting you?** Providing an easy and professional overview of our knowledge base articles to the end customer ### 9. Stonly makes managing a Knowledge Base easey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Stonly?** Been using Stonlly to create and manage our Knowledge Base/Help Center. They make it so easy to add content, create new flows, and get the widget on various pages of our system. I've loved using Stonly so far and I know I've only just tapped the surface of what the software can do! **What do you dislike about Stonly?** I need to figure out where training options are on the other features I haven't started exploring **What problems is Stonly solving and how is that benefiting you?** Allowing us to create information to guide our clients and allow them to answer their own questions instead of needing to contact the team everytime they have a question ### 10. Stonly is a great product for organizing and creating great knowledge bases **Rating:** 5.0/5.0 stars **Reviewed by:** Sanna I. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Stonly?** How easy it is to use the product and their great support team. **What do you dislike about Stonly?** There are a few limitations but the support team is great and helps with work arounds. **What problems is Stonly solving and how is that benefiting you?** It has provided a solution to our Knowledge base issues that we were facing. ### 11. Help your customers and employees quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Stonly?** They're so easy to use. We can use it to help our customers, providers, and employees. It's awesome. **What do you dislike about Stonly?** Nothing. We've found it super easy to use and they're super responsive. **What problems is Stonly solving and how is that benefiting you?** The guided journeys are enormously helpful. We can get our customers and providers help without engineering assistance or long development times. ### 12. Efficient and Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Director, User Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Stonly?** The Stonly onboarding process was simple. The tool itself has been straightforward to build and modify with ad-hoc style changes. The implementation of the tool has allowed us to take a lot of guess work out of contact handling as we're using the tool to build contact troubleshooting trees to resolve issues quicker. **What do you dislike about Stonly?** There isn't anything at the moment that we've disliked. The tool has been simple to use and setup and is easy to understand. I wish we had known a few of these features that we're finding along the way prior to the onboarding as it would have allowed us to prepare a little more prior to official onboarding. **What problems is Stonly solving and how is that benefiting you?** Stonly is being used as a troubleshooting guide that's allowing us to resolve contacts in a more efficient and timely manner. It's also allowing us to provide contact specific troubleshooting instead of broader style troubleshooting more quickly. ### 13. Customer Success / Product **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Stonly?** Much more effective than traditional article-based knowledge bases Clearly links your application UI to guide instructions so users get familiarized faster Product tours and a knowledge base is included, so it's easier to manage customer-training software and have consistency across all customer education resources **What do you dislike about Stonly?** Navigation took some time to get used to **What problems is Stonly solving and how is that benefiting you?** Customer training Product adoption ### 14. Excellent tool easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Stonly?** Customers can get info that is easy to use with step by step instruction to address questions **What do you dislike about Stonly?** Be nice to get printout of flowcharts for review purposes **What problems is Stonly solving and how is that benefiting you?** Technical support ### 15. A scaleable solution for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Katlynn P. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Stonly?** Stonly offers a variety of ways to enhance our customer experience through interactive guides, hotspots and checklists. Rather than sending our customers to a standard knowledge base, we're able to create something that looks native to our app and has an elevated experience. **What do you dislike about Stonly?** There's a small learning curve to creating some of the guides and customizing them with shortcode. However, the customer success team will teach you what to do and can easily answer your questions so you can achieve your desired outcome. **What problems is Stonly solving and how is that benefiting you?** Our team is a small team of nine, however we're quickly scaling our business and onboarding hundreds on new users to our app weekly. Stonly allows us to elegantly and seamlessly offer more self-serve support options to our users, so we don't need to hire as many support positions or worry that our team can't handle the level of support our customers might need. With stonly we're able to be proactive about customer support rather than reactive. ### 16. Stonly has been an amazing tool for our Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Stonly?** The learning curve is short and they are constantly upgrading their software. **What do you dislike about Stonly?** I would like to see more customizability with fonts. EG. Highlighting. **What problems is Stonly solving and how is that benefiting you?** Stonly has helped us organize all of our Talk Tracks, Procedures, Training Content, and more in 1 place. ### 17. Great, simple tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Stonly?** It's very straightforward, solved the problem we had with educating our users. **What do you dislike about Stonly?** I would have liked a more open experience in terms of how things look and feel **What problems is Stonly solving and how is that benefiting you?** We needed a low-budget tool to implement and they had what we were looking for ### 18. Easy and powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo M. | Founder CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Stonly?** Easy to implement and very good customizations options. Realy good price. **What do you dislike about Stonly?** Nothing. Good support teams with small issues. **What problems is Stonly solving and how is that benefiting you?** Reduce personal support with our clients. ### 19. Great Tool for Knowledge Base and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben G. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Stonly?** The guides are a great way to create flows of various processes and share information. **What do you dislike about Stonly?** Haven't found anything yet, overall impressed with the platform. **What problems is Stonly solving and how is that benefiting you?** Stonly is a great tool to inform our users and deflect tickets with self service. ### 20. Really enjoy doing mi web manuals **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Stonly?** It has very easy-to-use tools to make notes and screenshots. Also, putting together the scheme of all the topics is very good. I used to find the job of making tutorials boring, but with stonly he makes it even more enjoyable. **What do you dislike about Stonly?** In all the time that I have been using Stonly I have not found any option that makes my work difficult. **What problems is Stonly solving and how is that benefiting you?** in creating and maintaining all my ERP instructions in one place ### 21. Could not be happier! **Rating:** 5.0/5.0 stars **Reviewed by:** Kira U. | Product Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Stonly?** Despite being a very demanding customer with many legal and technical requirements, Stonly made sure to go way beyond our expectations to help us get started. I have highly appreciated every single person I have come in touch with at Stonly and I feel very comfortable as a customer with their quick customer service, their terrific help center (of course) and lovely CSMs. We could not be happier with our experience and I would gladly recommend anyone to check out Stonly if you are looking to build a better learning foundation for both external and internal users. I especially enjoy the possibility of being able to edit images directly inside the Knowledge Base tool and creating pedagogic guides with steps that do not overwhelm the user. **What do you dislike about Stonly?** The biggest downside is that we did not get started with Stonly sooner. A small downside would be that there are still a few features that I am missing that would make the experience even greater. However, while requesting these ideas, Stonly do not only provide with satisfactory workarounds, but also an estimate for if and when such a feature could be implemented during further development. **What problems is Stonly solving and how is that benefiting you?** Trying to guide users through a rather complicated product with endless possibilities and ways to customise and configure your own experience, we were in desperate need of finding a new way to improve external and internal learning. The static and linear format of other well-used services simply did not do the trick. Stonly does. ### 22. Great and easy product for product onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Stonly?** Easy integration between stonly and our app **What do you dislike about Stonly?** would like to be able to add more actions in guides more easily. Like opening different screens and more. **What problems is Stonly solving and how is that benefiting you?** It helps us show the clients different capabilities of our app and do an easy product onboarding ### 23. Design **Rating:** 5.0/5.0 stars **Reviewed by:** Michał M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Stonly?** Easy UI and very quick way to implement your guides to your product **What do you dislike about Stonly?** A little glitches from time to time but it's not a big deal **What problems is Stonly solving and how is that benefiting you?** FAQ and release notes ### 24. Easiest Way to Train **Rating:** 4.5/5.0 stars **Reviewed by:** Ilija V. | Co-Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Stonly?** Extremely easy to use. Design is intuitive, modern, and professional. We can create training quickly for customers who have questions and then add those training to our knowledge base so that in the future we can pull from the same questions that other customers would have. **What do you dislike about Stonly?** I wish that for the base paid package you would get one knowledge base for customers and one for internal teams. It would also be nice to be able to choose from a step-by-step process to a complete page where the user could scroll down. This would give the flexibility for the user to choose what best suits them. **What problems is Stonly solving and how is that benefiting you?** Stonly is solving the problem of having a knowledge base from which our customers can search and find the information that they need in order to use the feature sets within Alcomy that will solve the problems they are facing. Stonly allows us to create individual guides, which allows our customers to simply search for the small feature set that they need, learn quickly without having to reach out to our support team, and continue moving forward in the day. It reduces the interrupt for our customers. It also solves the problem of allowing customers to search for what they are looking for, making it faster to find what they are looking for while reducing the need for Alcomy's technical support to answer basic questions. Our support staff can now focus more pressing matters with customers. ### 25. Stonly is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Stonly?** Stonyl is easy to use, and someone can easily teach themselves how to use it. **What do you dislike about Stonly?** I wish there were more templates available to use. **What problems is Stonly solving and how is that benefiting you?** Stonly is helping users navigate our site, which increases user retention. ### 26. Best Runbook Software on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Stonly?** It is very intuitive to use and to set up! I love that you can edit screenshots from within the app, as well. **What do you dislike about Stonly?** It can be difficult for multiple users to collaborate in Edit mode. It's best if only one person is edited a guide at a time. **What problems is Stonly solving and how is that benefiting you?** We build the guides to put the information that our users or customers need at their fingertips when they need it. It's a "one stop shop" to get answers to questions. ### 27. My experience with Stonly has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Stonly?** It's incredibly efficient and user-friendly. It allows me to share information with our website visitors quickly and effortlessly. **What do you dislike about Stonly?** Perhaps, it would be better if the "next step" content could be more easily changed directly from the same page. **What problems is Stonly solving and how is that benefiting you?** Delivering fresh and essential information to our website visitors. ### 28. Stonly is an integral part of my support team, we use it for our hardware guide &training material. **Rating:** 5.0/5.0 stars **Reviewed by:** Keersten D. | Director of customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Stonly?** It is an easy-to-use software that can be used in all departments, we currently use it for our hardware installation guide and training for new hires. Compared to competitors it goes over an beyond as it has features that most don't offer. **What do you dislike about Stonly?** What I dislike or what makes doing certain technical guides hard is when I just want to add in a specific existing step it will move everything after the existing step so I have to remove everything I don't want causing me to do more than I need. **What problems is Stonly solving and how is that benefiting you?** It solves the issue of people skipping steps they need to take, they have to actively press next to move past a step in our hardware install guide which helps make sure they do everything accurately. ### 29. Easy to use and looks very professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Stonly?** How professional and easy it is to use. Its a nice easy flow. **What do you dislike about Stonly?** The thing I dislike most is getting support from Stonly. I have reached out via email a few times, and it usually takes 1-2 days for them to get back to me, so I have to wait. It would be nice to have a customer service number to call. **What problems is Stonly solving and how is that benefiting you?** I usually solve problems on my own before Stonly gets back to me. However, I have had help in the past. ### 30. Practical platform **Rating:** 4.5/5.0 stars **Reviewed by:** Heitor Augusto C. | Redator/Auxiliar de Design Conversacional, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Stonly?** I love how one can use the platform to create digital manuals and other virtual books. It's beneficial for the clients to have one archive that can be actualized in real time. **What do you dislike about Stonly?** The only problem is that the platform is not so practical to use on cell phones, but it will be perfect when it changes. **What problems is Stonly solving and how is that benefiting you?** Offering one online platform to publish digital manuals and books ### 31. Easy to use with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Stonly?** The UI is easy to understand and I was able to test all of the features using their plugin without affecting our live site or needing our tech team to install anything until we were ready. The support is really quick and very helpful, although the self-service guides do cover everything. **What do you dislike about Stonly?** It's a simple platform, and serves our needs. I find estimating the pricing a little bit difficult, and I think the analytics and insights could be developed further, but for a cost-effective simple and quick-to-implement solution it definitely has all the key features for a good onboarding flow, and user education tooltips. **What problems is Stonly solving and how is that benefiting you?** We use Stonly as a welcome guide for our app, and to educate users on new features and releases using tooltips. It's easy to brand and segment, and after the initial implementation is no code, so my (non dev) team can use it easily. ### 32. Great tool, easy to use for our staff and very valuable for our users **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer H. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Stonly?** Managing a knowledge base for our users is very handful. What we like most is how easy it is to keep it up to date. Super helpful and available customer success management team. **What do you dislike about Stonly?** No downside but I'd like Stonly to launch livechat & chatbot features! **What problems is Stonly solving and how is that benefiting you?** Stonly helps us make our users community heard and helped. We use Stonly's features to offer our users a great product experience. ### 33. A true help knowledge base that is easy to learn, easy to use, and comprehensive in its features **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Stonly?** The most helpful part of Stonly is its help system. While I get timely help from customer service, I usually don't need it become their help KB is so good. Compared to others? I've used several and they are more complex but don't delivery the features. **What do you dislike about Stonly?** I really haven't run into anything to dislike yet. Everyone who has seen it thinks its great. How could it be better? Using one version for both the tour guide and for the help KB (by optionally supressing images). **What problems is Stonly solving and how is that benefiting you?** We have many new users of our client portal each week. How do we keep everyone informed of changes? How do we address different user roles? Stonly enables me, a non-developer, to keep the knowledge base up to date when we upgrade the software, or encounter new client questions. This translates into elegant self-service. ### 34. Great and Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Joy M. | E-Commerce Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Stonly?** How easy the platform is to use. It has been really helpful on our site not only to our Sales Reps, but also our Customers since we have two different sites for them to use. **What do you dislike about Stonly?** I wouldn't say I dislike anything. Maybe be able to save as a Draft when you are editing a published Guide. Sometimes the widgets options can be a little tricky to understand how it might work, but you just have to test it and then see how it will appear or how it works. There is a little glitch when going between Widgets, even if you are clicking into a different one it's showing the text of the other widget you were just in. You have to refresh the page to fully load the widget you are in. It would also be cool to see how often they are looked at and used **What problems is Stonly solving and how is that benefiting you?** We are solving how to walk through our site or show customers and Sales Rep how to do or get to a certain item or page without having to use the Live chat to reach out to us. Making it faster and easier for Customers and Reps to get the help they need. ### 35. Excellent Contextual Help Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick O. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Stonly?** We chose Stonly because the way guides are done is significantly better. Providing contextual help for our customers directly into our app has been great for us. It also helps us communicate fast with our customers with the ability to add banners. In the future, we plan to transition as much as we can (knowledge base and product tours) to Stonly. **What do you dislike about Stonly?** Stonly is still a newer company, so they're adding things like improved Insights to their app. Really, the only downside with Stonly is that they're improving as a startup company, so you have to keep that in mind. However, what they do offer is significantly better than the competition. **What problems is Stonly solving and how is that benefiting you?** Stonly allows us to provide contextual self-service help directly into our SaaS app. Their Help Center guides are formatted in a way that's significantly better than the competition. ### 36. Great Product adoption software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Stonly?** A great solution for product adoption and product support. Great support team, no issue or problem left unsolved. **What do you dislike about Stonly?** Missing some complementary features but nothing business-critical (and already being developed by their team). **What problems is Stonly solving and how is that benefiting you?** Product adoption Product engagement ### 37. good replacement for your current CMS **Rating:** 4.5/5.0 stars **Reviewed by:** ruth l. | technical writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2022 **What do you like best about Stonly?** Stonly is very easy to learn. This is the first time I used it and it is working very well for me and my organization. **What do you dislike about Stonly?** I am unable to add other pages or subdomains to the current Stonly account. Or i just dont know how. **What problems is Stonly solving and how is that benefiting you?** It is giving us a platform that is meant to be used for a knowledge base. This is important because many organizations have been using other platforms such as Wordpress and putting too many plugins just to make it work. Stonly doesnt need too much customization because it is meant to be used knowledge bases. ### 38. An excellent software to manage both onboarding and knowledge base for customers' users **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas J. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Stonly?** The user experience of Stonly is simple, smooth, clear and efficient. It's really easy to understand how their software work and how it can help companies to develop their activities. Also, they are always available to help whenever we're lost. Thank you Stonly team, keep up the good work! **What do you dislike about Stonly?** There is still a room for improvements: I would like Stonly to develop their functional offer and make it more robust and complete. Sometimes, we're missing some functionnalities. **What problems is Stonly solving and how is that benefiting you?** Stonly helped us to solve onboarding issues and documentation access. Thanks to Stonly, we can now easily highlight to our customers our new features by connecting them to a guide or a tour. Also, it helped us, as a Product team, to be more independent from the Tech team when building onboarding and documentation. ### 39. Stonly Review **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Stonly?** Stonly is very flexible to meet my companies needs. **What do you dislike about Stonly?** It takes a while to get comfortable with the UX and then it takes me to explain the overall goals of stonly **What problems is Stonly solving and how is that benefiting you?** Stonly is helping solve ad-hoc user guides for my company. We are using it for change management and feature rollouts. ### 40. Stonly offers a user friendly experience to setup a user friendly experience for our users! **Rating:** 5.0/5.0 stars **Reviewed by:** Clément B. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Stonly?** Lots of different widgets and it's evolving often. Checklist arrived at the right time to setup our onboarding helper. So much possibilities on the guided tours. **What do you dislike about Stonly?** Widgets now can be added into folders but I would need multiple folder levels as they exist for the guides. Not having the choice of priority between 2 widgets supposed to pop at the same time. **What problems is Stonly solving and how is that benefiting you?** Onboarding checklist helper, NPS surveys, knowledge center, everything that allows non-technical people to be autonomous in putting in place content for our users as fast as possible to learn and improve fast ### 41. Interface very intuitive and easy to set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Ophélie L. | Fondatrice de LOKALERO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Stonly?** I particularly like the Stonly wizard which is just great! Your no-code product empowers non-technical users like me to create in-app content - no-code required. **What do you dislike about Stonly?** Nothing that particularly pops into my mind. Maybe something guided tours are not always launched properly on our site, but when you have a problem, support is reactive and efficient. **What problems is Stonly solving and how is that benefiting you?** Configuration issues, for example. Support is fast in helping you. ### 42. Amazing self-help tool for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Stonly?** Stonly allows you to directly give help to your customers. It avoids tickets creations and light our custiomer support teams. **What do you dislike about Stonly?** To be honest this is quite difficult to find some arguments against the tool. **What problems is Stonly solving and how is that benefiting you?** Stonly solves customers issues without any support desk assistance. ### 43. Best tool for internal and external knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Maud V. | Head of customer care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Stonly?** love Stonly interface, it's super user-friendly! I particularly like Stonly step-by-step format. Contrary to the never-ending articles I usually read in classic knowledge bases, Stonly displays nicely and directly inside my app. Stonly is definitely the tool I would recommend for both internal and external knowledge. **What do you dislike about Stonly?** I wish the product was even more modular so that I can better play with embedded steps and guides. Some of the insights could also be improved. **What problems is Stonly solving and how is that benefiting you?** Stonly saves me time! We are a startup and I need my team to be trained fast and regularly. ### 44. It's amazing, became part of my day to day **Rating:** 5.0/5.0 stars **Reviewed by:** Caio A. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Stonly?** How easy it's to set up new guides and user tours and organize the knowledge center. The image editor is also great, I can quickly create a complete tutorial on Stonly just with the screenshots I took. Besides that, their customer success is great, always in contact and available to me. **What do you dislike about Stonly?** The insights part could improve; it's still confusing, and some number doesn't look that reliable. Besides that, I'm waiting to launch one upgrade so the tool can work fully on SPA. Besides that, I understand that they are growing and developing the product weekly. **What problems is Stonly solving and how is that benefiting you?** Help articles on how to use my product, onboarding of new users and trials, guides on how to use the product, communicate new features launches, and overall updates on my product. ### 45. Great functionality and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Matty L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Stonly?** I love the variety of guide options Stonly supports (like product tours, NPS surveys, checklists, knowledge bases, etc) and I especially like the robust templates they provide for each type. I also appreciate how simple Stonly makes it to give your customers multiple paths to success within guides. When building a guide, I'm able to take a "choose your own adventure" approach that accommodates different customers and ways of doing things. **What do you dislike about Stonly?** I don't necessarily dislike anything, but I do think it would be valuable if more in-depth data was provided to you from the "Insights" section (specifically around who is viewing a guide, beyond just internal team members or external users). **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us improve the experience for our self-serve customers by guiding them to success and offering more resources right when they log in. We've realized it's also a great way to announce product updates and explain where to find newly released features! ### 46. The best in their class **Rating:** 5.0/5.0 stars **Reviewed by:** Tudor B. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Stonly?** Diverse options, incredible user friendly UI. They have a lot of features to use even on a free plan. **What do you dislike about Stonly?** Some options are a bit hard to understand, after you practice and build some test guides you get the hang of it. **What problems is Stonly solving and how is that benefiting you?** We are creating a support guide for our Reservation Agents, to understand the correct steps to take under certain circumstances. ATM we have reduced training time to 1 day, from 7 days. ### 47. Just everything you need to improve in-app experience, with one single tool - Stonly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Stonly?** Very straightforward and super complete. Have had access to competitors and not only the competitors are 4 times the price, but their perceived quality is below expectations **What do you dislike about Stonly?** Some limitations when triggering specific content for specific user IDs. Sometimes, I want specific users to engage in a flow and I have to set user by user. You could have a way of uploading multiple IDs, with a csv for example **What problems is Stonly solving and how is that benefiting you?** It helped us reach twice the engagement rate in 1 week. it's just incredible how comfortable our users feel now that we have in-app guides and tooltips. Stonly is definitely the best provider out there ### 48. great tool for a growing user base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Stonly?** Our team loves the ease of using the platform to build guides and how simple it is for our users to access with a custom URL + our org is growing and stonly is scaling with us at an affordable price. We are even able to integrate the guides into our LMS, which has improved users using self-serve tools. **What do you dislike about Stonly?** we do not currently have any dislikes and look forward to any product updates. **What problems is Stonly solving and how is that benefiting you?** Decreasing need for live support and providing a user friendly tool for a wide range of skill levels. ### 49. We love Stonly! All of our info in one place! It is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Mysty I. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Stonly?** My favorite feature is the Game Tapes!!! **What do you dislike about Stonly?** I can't think of anything I dislike!!!!! **What problems is Stonly solving and how is that benefiting you?** It is giving new hires easy access to valuable information in one convenient space! ### 50. Easy tool to create helpful guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Stonly?** Stonly is very intuitive and easy to use. The opportunity to highlight CSS selectors makes guided tours very smooth and cool. The support is very fast and friendly. **What do you dislike about Stonly?** The overview of guides inside the knowledge base is not individually editable (e.g. no other icons for guides) and guided tours cannot start directly from the knowledge base. **What problems is Stonly solving and how is that benefiting you?** The guided tours show users how to do special workflows inside our app. ## Stonly Discussions - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?filters%5Bnps_score%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A32%3A13+-0500&secure%5Bsession_id%5D=c9e215a0-9026-4aa8-b64a-03c6e32a6bb8&secure%5Btoken%5D=cd6414125467c405a089453c8c4a5b7fd6ab9a2849da4a3d58be48e362f9555a&format=llm_user) ## Stonly Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Stonly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (563 reviews) - 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