--- title: Stonly Reviews meta\_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 132 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Stonly Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Stonly but has limited features. Are you part of the Stonly team? [Upgrade your plan](https://my.g2.com/stonly/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ * * * Seller [Stonly](https://www.g2.com/sellers/stonly) Discussions [Stonly Community](https://www.g2.com/products/stonly/discuss) Languages Supported English, French Solution Type All-in-One Overview by Michelle Xu (Demand Gen @ Stonly | B2B SaaS | Digital Marketing | MarTech & Operations) Show More ## Pricing Pricing provided by Stonly. ### Starter $124.00 Per Month ### Enterprise Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/stonly/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![WalkMe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WalkMe") WalkMe 4.5/5(574) ](https://www.g2.com/products/walkme/reviews) [ ![UserGuiding](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserGuiding") UserGuiding 4.7/5(772) ](https://www.g2.com/products/userguiding/reviews) [ View All Alternatives ](https://www.g2.com/products/stonly/competitors/alternatives) ## User Insights Average based on 132 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 8/29/2023 "Worth every moment" 4/5 What do you like best about Stonly? A steep learning curve. Its easy but can be scaled up depending on your needs. My colleague did a huge job setting up our fundation, and for me to come in and just "run maintanence" has been a smooth ride. Great CSM! Review collected by and hosted on G2.com. What do you dislike about Stonly? It can sometimes be a bit tricky to navigate and knowing where you are in the tool, a bit too many click soometimes. You need to put in a bit of time to master the tool. However, just knowing what you can do makes it graspable to manage the tool and master it piece by piece. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Having all our guides and tutourials in one place, easy to acess and share and also easy to keep the material up to date. Helping us train our customers and provide the help needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/11/2024 "Easy to use in-app guide platform" 4/5 What do you like best about Stonly? Simple to onboard Integrates easily within our processes Review collected by and hosted on G2.com. What do you dislike about Stonly? Lack of customization options - would like more types of guides/prompts and more customization (eg. upload own icons etc) Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? We work on a very complex platform that takes clients many onboarding sessions to get accustomized to. Using Stonly helps our customers help themselves and remind them of functionality and save support time as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/2/2023 "Excellent methodical help system for SaaS products" 4/5 What do you like best about Stonly? The small bite-sized delivery system for information to the end customer is Ideal. The options and methods available for linking and connecting steps and guides together are outstanding. The live tours are also a great tool that we are in the midst of deploying in our product now. The Report issues tool is excellent for identifying problems and reporting to those who can fix it. Review collected by and hosted on G2.com. What do you dislike about Stonly? It is very easy to get lost when creating guides and steps in Stonly. because everything is extremely granular and fragmented by design, it is possible to accidentally create the same information in multiple places (instead of 'linking' to relevant, already created steps. The real danger here is that should one version of the information be updated, and the other not, you end up with conflicting information in your system, which leads to poor customer experience. It would be nice if there was some way to get a birds-eye view of a knowledge base, including relevant links between steps and guides to minimize this issue. Another missing element that would be highly desired is a functional "draft/approve" process. We currently use a folder outside of the main KB for new draft articles, however, should one of our lower-level team members be tasked with drafting an update to an existing guide, it is very hard to obtain a clear list of what guides have been edited, where and what has changed, and then as an admin, be able to review, approve and publish. Ideally I would desire some sort of list where the guide edit page is not opened, but rather a list of changes, when you click one you get a pop-up of before/after comparison, and then you can approve and publish without a page load. The report issues function could do with a link in the resulting email to take you to the edit page for the doc. Currently we need to copy/paste the guide name from the email to the editor portal fo find the guide. This has on more than one occassion lead to the incorrect guide being edited (sometimes related to the topic in paragraph one of these notes) When first loading the customer-facing site, the search field shows up, you can start typing, but then the search is cleared and you end up with part of your search term missing and have to start again (minor frustration, however, customers will experience this as a touchpoint of our product, not Stonly, wo it looks bad on our part) For the tours, you have element selectors for ID and CSS selector. XPATH support would be highly desirable for some of the elements in our app. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly is providing a very intuitive customer-facing knowledge base, minimizing our need to resort to costly phone support or detailed email to cover training on common procedures in our App Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kathryn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn S.") KS Kathryn S. Customer Success Operations Small-Business (50 or fewer emp.) 8/28/2023 "Good Software!" 4/5 What do you like best about Stonly? Love the fact that you can scroll and move to the next insruction, ad you cna also label buttons Review collected by and hosted on G2.com. What do you dislike about Stonly? Wish there could be pop ups on the actual site, as well as better search functions Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Helps provide a resource to customers so there is less email communication with the CS team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nadav W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadav W.") NW Nadav W. Instructional Designer Small-Business (50 or fewer emp.) 5/29/2023 "Great app with limited design and flow options" 4/5 What do you like best about Stonly? The ease of creating and embedding a guide in my website. It's super easy to move from written doc to live guide that is also accessible from my website, which is a live saver. Review collected by and hosted on G2.com. What do you dislike about Stonly? Options are limited and navigating my knowledge base from the admin side is not amazing. Also, design options are limited, lacking visual based guides, and can't have video and photo on same article Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Explaining how a complicated course builder works without having the users leave the app during course creation. It's enabling me to do so without development. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Joshua D. Small-Business (50 or fewer emp.) 5/25/2023 "Eliminate Repetitive Helpdesk Requests" 4/5 What do you like best about Stonly? I was able eliminate pain points for customers using our website by using stonly to create specific training areas and walk through steps that were easy to follow and update when needed. Review collected by and hosted on G2.com. What do you dislike about Stonly? Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could update was a step I wish we could have avoided but understand why it is there. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Repetative helpdesk requests that require an agent to reach out and handhold a customer through a process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 5/25/2023 "A user-friendly tool for training" 4/5 What do you like best about Stonly? The standard guide format with images partnering with small amounts of text is a friendly and appealing way to serve up instructions. Guides are relatively easy to assemble. The ability to make multiple pathways for information flow depending on user interest and need is helpful. Overall a very good tool. Review collected by and hosted on G2.com. What do you dislike about Stonly? The permissions structure is hard to get a grip on. We stumbled pretty hard and had to tear down and rebuild. Also, although guides are sharable as steps in another guide, individual steps are not and reordering or inserting steps can be less than intuitive. We thought guided tours would be amazing but in practice are tricky to develop and slow down your browser. The separation of the front end from the admin is also a little odd to get used to. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Enabling centralization of training materials, one source of truth for workflows that go in different direction but have common elements. Minimizing intern orientation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/12/2023 "User friendly" 3.5/5 What do you like best about Stonly? It is easy to use stonly and many options to create guides for our employees Review collected by and hosted on G2.com. What do you dislike about Stonly? Can be difficult to change the order from the different steps. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? We use stonly to create some guides for our employees, to use our software and solve hardware issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/25/2023 "Easy and Quick guide creation and management" 4/5 What do you like best about Stonly? The ease of use, to be able to create in depth guides quickly Review collected by and hosted on G2.com. What do you dislike about Stonly? Lack of options for formatting the overall layout of the guides. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly helps create guides for our self service customers/ Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wine and Spirits](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wine and Spirits") UW Verified User in Wine and Spirits Mid-Market (51-1000 emp.) 5/31/2023 "Good product, fantastic customer service, and big potential." 4/5 What do you like best about Stonly? I like creating multiple formats of articles/guides to communicate with our clients in the knowledge base. Review collected by and hosted on G2.com. What do you dislike about Stonly? It can be clunky to manage. It took me a long time to figure out certain features. Their guides need an undo button. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? It gives us more avenues to communicate with our clients and train them to use our new portal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Stonly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Stonly ](https://www.g2.com/products/stonly/discussions/new) GU Guest User What is Stonly used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-stonly-used-for) [ View all Discussions ](https://www.g2.com/products/stonly/discuss) ## Pricing Options Pricing provided by Stonly. ### Starter $124.00 Per Month ### Enterprise Contact Us Per Month ### Business $249.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/stonly/pricing) Stonly Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-stonly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4c8de06f6b11c637307cd37422ee8c23/walkme.png "Product Avatar Image") WalkMe 4.5/5(574) [ Compare Now ](https://www.g2.com/compare/stonly-vs-walkme) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c9180a11b002dc2d36b5bb477559a5d5/userguiding.jpg "Product Avatar Image") UserGuiding 4.7/5(772) [ Compare Now ](https://www.g2.com/compare/stonly-vs-userguiding) ##### ##### Stonly Features Self-Service Experience Knowledge Base Searchable Articles Mobile Optimization Self-Service Platform Branding Automation Artificial Intelligence Knowledge Pages Templates Decision Trees Content Editor Knowledge Dissemination Page Analytics Permissions Knowledge Sharing [ View More Features ](https://www.g2.com/products/stonly/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Show MoreShow Less](javascript:void(0);) ##### Explore More [top contract management software](https://www.g2.com/discussions/what-are-your-top-contract-management-software-picks-in-2025)[What image optimization tools integrate with a headless CMS or JAMstack setup so image delivery is automatically optimized without manual intervention on every publish?](https://www.g2.com/discussions/what-image-optimization-tools-integrate-with-a-headless-cms-or-jamstack-setup-so-image-delivery-is-automatically-optimized-without-manual-intervention-on-every-publish)[Popular cloud services for enhancing business communication](https://www.g2.com/discussions/popular-cloud-services-for-enhancing-business-communication) [Top-rated asset tracking solutions with barcode/RFID support](https://www.g2.com/discussions/top-rated-asset-tracking-solutions-with-barcode-rfid-support)[Is Handwrytten worth it as a handwritten notes platform for a marketing or sales team sending personalized outreach at scale, or does Thankster deliver comparable results at lower per-card cost?](https://www.g2.com/discussions/is-handwrytten-worth-it-as-a-handwritten-notes-platform-for-a-marketing-or-sales-team-sending-personalized-outreach-at-scale-or-does-thankster-deliver-comparable-results-at-lower-per-card-cost)[Pros and Cons Details](https://www.g2.com/products/stonly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)